Certified Air Ground Communications Spec. - Aeromed

The Certified Air and Ground Transport Communications Specialist works closely with internal TGH teams, pre-hospital Fire and EMS services, law enforcement personnel and physicians across Florida to facilitate safe, efficient and prompt acute care transportation by air and/or ground ambulance. Plays a crucial role in ensuring safe and successful patient outcomes. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital. The Certified Air and Ground Transport Communications Specialist works closely with internal TGH teams, pre-hospital Fire and EMS services, law enforcement personnel and physicians across Florida to facilitate safe, efficient and prompt acute care transportation by air and/or ground ambulance. Plays a crucial role in ensuring safe and successful patient outcomes. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital. High School Diploma or GED Active Florida Emergency Medical Tech (EMT) or Certified Nursing Assistant (CNA) license Certified Flight communicator (CFC) by International Association of Medical Transport communications Specialists (IAMTCA) at time of hire or within three (3) months of hire Certified Patient Care Technician/Assistant (CPCT/A) by National Healthcare association (NHA), or other issuing body (unless candidate holds and active Florida EMT or CNA license) Basic Life Support (BLS) from the American Heart Association or American Red Cross Previous experience of flight operations, dispatch or healthcare related experience Proficiency in departmental systems and equipment, including radios, flight computer-aided dispatch software, mapping tools and aviation vendor Operational Control Center platforms. Working knowledge of medical terminology to support effective communication in healthcare environments. Strong collaboration and communication skills with internal teams, hospitals and public safety agencies, ensuring timely and professional interactions. Advanced customer service skills with the ability to convey information clearly and effectively in both verbal and written formats. Skilled in operating multiple communication channels, including radio, phone and satellite devices. Accurate and efficient multimodal data entry skills. Demonstrated ability to multitask and make sound decisions in high-pressure, fast-paced environments. Ability to remain calm under stress while providing prompt, precise direction. High School Diploma or GED Active Florida Emergency Medical Tech (EMT) or Certified Nursing Assistant (CNA) license Certified Flight communicator (CFC) by International Association of Medical Transport communications Specialists (IAMTCA) at time of hire or within three (3) months of hire Certified Patient Care Technician/Assistant (CPCT/A) by National Healthcare association (NHA), or other issuing body (unless candidate holds and active Florida EMT or CNA license) Basic Life Support (BLS) from the American Heart Association or American Red Cross Previous experience of flight operations, dispatch or healthcare related experience Proficiency in departmental systems and equipment, including radios, flight computer-aided dispatch software, mapping tools and aviation vendor Operational Control Center platforms. Working knowledge of medical terminology to support effective communication in healthcare environments. Strong collaboration and communication skills with internal teams, hospitals and public safety agencies, ensuring timely and professional interactions. Advanced customer service skills with the ability to convey information clearly and effectively in both verbal and written formats. Skilled in operating multiple communication channels, including radio, phone and satellite devices. Accurate and efficient multimodal data entry skills. Demonstrated ability to multitask and make sound decisions in high-pressure, fast-paced environments. Ability to remain calm under stress while providing prompt, precise direction.

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