ERP support consultant

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    "description": "<p><br><span style=\"font-size: 18pt; font-weight: bold\"><em>                                                  ERP support consultant</em></span></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Company Overview</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Questel's</span> mission is to facilitate the development of innovation in an efficient, safe and sustainable way.</p>\n<p>Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management.</p>\n<p>With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is recognised throughout the world and is reflected in all its offerings.</p>\n<p>At Questel, our employees, based in Europe, North America, China, Japan, India, Tunisia and many other countries, are the company's main shareholders. On a day-to-day basis, this is reflected in the strong involvement of our teams, collaborative processes and short decision paths.</p>\n<p>Our company, supported by first-class investment funds and based on strong values of entrepreneurship, respect and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Job summary</span></span></p>\n<p><br><br></p>\n<p>We are seeking a knowledgeable and customer-focused <span style=\"font-weight: bold\">ERP Support Consultant</span> to provide technical and functional support for our Enterprise Resource Planning (ERP) system.</p>\n<p>The successful candidate will be responsible for troubleshooting system issues, assisting users, and ensuring the ERP system operates efficiently to support business processes.</p>\n<p>This role requires strong problem-solving skills, ERP expertise, and excellent communication to collaborate with cross-functional teams and end-users.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Key responsibilities</span></span></p>\n<p><br><br></p>\n<ul>\n<li><br>Provide <span style=\"font-weight: bold\">technical and functional support</span>for ERP system users across different business units.</li>\n<li><br>Troubleshoot and resolve <span style=\"font-weight: bold\">ERP system issues</span>, escalating complex problems to appropriate teams.</li>\n<li><br>Assist in <span style=\"font-weight: bold\">ERP implementations, upgrades, and system configurations</span>to meet business requirements.</li>\n<li><br>Develop and maintain <span style=\"font-weight: bold\">ERP user documentation, training materials, and best practices</span>.</li>\n<li><br>Work closely with <span style=\"font-weight: bold\">IT, Finance, Supply Chain, and Operations</span>to ensure ERP alignment with business needs.</li>\n<li><br>Monitor ERP system <span style=\"font-weight: bold\">performance, security, and data integrity</span>, ensuring compliance with organizational policies.</li>\n<li><br>Conduct <span style=\"font-weight: bold\">training sessions</span>for end-users to improve ERP adoption and proficiency.</li>\n<li><br>Collaborate with <span style=\"font-weight: bold\">ERP vendors and third-party support teams</span>for issue resolution and enhancements.</li>\n<li><br>Participate in <span style=\"font-weight: bold\">system testing, integration, and process improvement initiatives</span>.</li>\n<li><br>Stay updated on <span style=\"font-weight: bold\">ERP trends and emerging technologies</span>to enhance system capabilities.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Qualifications &amp; Requirements</span></span></p>\n<p><br><br></p>\n<ul>\n<li><br><span style=\"font-weight: bold\">Qualifications &amp; Requirements:</span></li>\n<li><br>Bachelor’s degree in <span style=\"font-weight: bold\">Information Systems, Business Administration, Computer Science, or a related field</span>.</li>\n<li><br><span style=\"font-weight: bold\">3+ years of experience</span>in ERP support, administration, or a similar role, ideally with <span style=\"font-weight: bold\">NetSuite</span>.</li>\n<li><br>Strong understanding of <span style=\"font-weight: bold\">ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)</span>and business processes.</li>\n<li><br>Experience in <span style=\"font-weight: bold\">troubleshooting, system configurations, and user support</span>.</li>\n<li><br>Proficiency in <span style=\"font-weight: bold\">SQL, Excel, and reporting tools</span>is a plus.</li>\n<li><br>Strong analytical and problem-solving skills.</li>\n<li><br>Excellent communication and customer service skills.</li>\n<li><br>Ability to work in a <span style=\"font-weight: bold\">fast-paced environment</span>and handle multiple priorities.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Preferred Qualifications:</span></span></p>\n<p><br><br></p>\n<ul>\n<li><br>Experience in <span style=\"font-weight: bold\">ERP implementation projects</span>.</li>\n<li><br>Knowledge of <span style=\"font-weight: bold\">ERP security, workflows, and integrations</span>.</li>\n<li><br>Certification in ERP systems or <span style=\"font-weight: bold\">ITIL service management</span>.</li>\n<li><br>Familiarity with <span style=\"font-weight: bold\">data privacy regulations (GDPR, CCPA, etc.)</span>.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Join Questel, a growing international group, and live a great human adventure!</span></p>\n<p> </p>\n<p> </p>",
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