Guest Experience Supervisor

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Christ Church, Christ Church, BB11000, Barbados",
    "city": "Christ Church",
    "region": "Christ Church",
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  "inferred_at": "2026-06-06T10:22:04.882Z",
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{
  "list_job": {
    "id": "210",
    "isRemote": null,
    "location": {
      "city": "Christ Church",
      "state": "Christ Church"
    },
    "atsLocation": {
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      "state": null,
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      "province": null
    },
    "departmentId": "19244",
    "locationType": "0",
    "jobOpeningName": "Guest Experience Supervisor",
    "departmentLabel": "Front of House",
    "employmentStatusLabel": "Full-Time - Weekly Paid (Ocean Hotels)"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Christ Church",
      "state": "Christ Church",
      "postalCode": "BB11000",
      "addressCountry": "Barbados"
    },
    "datePosted": "2025-12-04",
    "atsLocation": {
      "city": null,
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    "description": "<p><span style=\"font-weight: bold\">Company: </span>Ocean Hotels Barbados</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">JOB SUMMARY</span></p>\n<p><span style=\"font-size: 12pt\">The Guest Experience Supervisor is responsible for ensuring the smooth running and development of the department. </span><span style=\"font-size: 12pt\"><br><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">SCOPE</span><span style=\"font-size: 12pt; font-weight: bold; text-decoration: underline\"><br><br></span></p>\n<p><span style=\"font-size: 12pt\">Under the direction of the Front Of House Manager / Assistant Front Of House Manager , the Guest Experience Supervisor is responsible for ensuring the service delivery is always according to the AAA 5 Diamond standards and the LQA standards. Any related tasks would be executed as needed and with a flexible, creative, guest-oriented mindset at all times.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">RESPONSIBILITIES</span></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\">Service Efficiency</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Meet guests when they arrive and get them settled in their rooms.</span></li>\n<li><span style=\"font-size: 12pt\">Have a thorough understanding of all spirits and specialty food offerings.</span></li>\n<li><span style=\"font-size: 10pt\">Manages the control of stock, ordering inventory and working utensils as budget dictates.</span></li>\n<li><span style=\"font-size: 10pt\">Develops and implements Guest Experience Ambassadors policies and standard operating procedures.</span></li>\n<li><span style=\"font-size: 10pt\">Conducts departmental meetings, gathering feedback from the team to improve their performance and working environment, offer commendation and develop plans for improvement.</span><span style=\"font-size: 8pt\">  </span></li>\n<li><span style=\"font-size: 10pt\">To ensure that guests are greeted, checked in and allocated rooms promptly and courteously, </span><span style=\"font-size: 10pt\">in accordance with the </span><span style=\"font-size: 10pt\">AAA 5 Diamond standards and LQA Benchmark standards.</span></li>\n<li><span style=\"font-size: 10pt\">To be readily available at all times to deal with problems or complaints, investigating issues as they arise and offering compensation where appropriate at all times.</span></li>\n<li><span style=\"font-size: 10pt\">Act as a Duty Manager when required.</span></li>\n<li><span style=\"font-size: 10pt\">Attend all Management meetings, as required.</span></li>\n<li><span style=\"font-size: 10pt\">Maintains high standards regarding the services of Owners and VIP guests.</span></li>\n<li><span style=\"font-size: 12pt\">Assess and restock wine and spirit collections as necessary.</span></li>\n<li><span style=\"font-size: 12pt\">Communicate and coordinate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Recommend and arrange amenities for guests.</span></li>\n<li><span style=\"font-size: 12pt\">See guests off when they check out.</span></li>\n<li><span style=\"font-size: 12pt\">Always remain well-groomed.</span></li>\n<li><span style=\"font-size: 12pt\">Keep up to date on all hotel policies on safety and hygiene.</span></li>\n<li><span style=\"font-size: 12pt\">Perform all duties with discretion, professionalism, and a pleasant demeanor.</span></li>\n<li><span style=\"font-size: 12pt\">Orchestrate the celebrations of guests’ special occasions, resolve resident feedback.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure service standards and individual performance are aligned with Ocean Hotels Values, AAA 5 Diamond standards and LQA Benchmark standards.</span></li>\n<li><span style=\"font-size: 12pt\">Cooperates closely with the In Room Dining team and Housekeeping to ensure a seamless In Room Dining and cleaning experience.</span></li>\n<li><span style=\"font-size: 12pt\">Ensures Guests receive the experience as detailed O2 Standard Operation Procedure (SOP) as well as AAA 5-Diamond standards and LQA Benchmark standards and aims to achieve the scores and goals set by management. Aim for 5-star Forbes standards.</span></li>\n<li><span style=\"font-size: 12pt\">Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.</span></li>\n<li><span style=\"font-size: 12pt\">Attends guests' complaints, inquiries and requests and refers challenges to the GRM where necessary.</span></li>\n<li><span style=\"font-size: 12pt\">Follow up and follow through on any guest inquiries and complaints in a timely manner.</span></li>\n<li><span style=\"font-size: 10pt\">Maintains the high standards with particular regard to the services of Owners and VIP guests.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure accurate and timeous submission of all reports and administrative work.</span><br><span style=\"font-size: 8pt\">      </span></li>\n<li><span style=\"font-size: 10pt\">Prepare and submit the required format annual budgetary information and updates as required.</span><span style=\"font-size: 8pt\">   </span></li>\n<li><span style=\"font-size: 10pt\">Ensure that staff members operate in full compliance with the AAA 5 Diamond standards and LQA Benchmark standards.</span></li>\n<li><span style=\"font-size: 12pt\">Carries out any other duties assigned by the Front Of House Manager / Assistant Front Of House Manager or the General Manager.</span></li>\n<li><span style=\"font-size: 12pt\">Greets all guests in a helpful welcoming manner, using their name at every opportunity.</span></li>\n<li><span style=\"font-size: 12pt\">Does all possible to ensure the guests depart the hotel with a positive impression of the service and staff of Ocean Hotels Barbados.</span></li>\n<li><span style=\"font-size: 12pt\">Engage in increased service levels.</span></li>\n<li><span style=\"font-size: 10pt\">Any other duties as assigned by senior management</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Serves as the lead customer service contact for members in the guest services department, including: answering questions, welcoming, and other member communications. ·       </span></li>\n<li><span style=\"font-size: 12pt\">Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed.       </span></li>\n<li><span style=\"font-size: 12pt\">Ensure departmental rostering, payroll and departmental attendance records are done and completed to the standards of the company.      </span></li>\n<li><span style=\"font-size: 12pt\">Manages the control of stock, ordering inventory and working utensils as budget dictates.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.</span><span style=\"font-size: 12pt\">      </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\">Training and Developmen</span><span style=\"font-size: 10pt; text-decoration: underline\">t</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">To attend training programs and to ensure that the hotel’s and department’s standard operating procedures are maintained and understood.</span></li>\n<li><span style=\"font-size: 12pt\">To actively participate in an evaluation of your performance by means of an appraisal with your leadership team. In order to correct weaknesses, encourage strengths and work to achieve personal and professional goals.</span></li>\n<li><span style=\"font-size: 12pt\">To thoroughly review and understand the information contained within the Ocean Hotels Employee handbook since as an employee of Ocean Hotels Barbados, you are governed by the rules and stipulations contained within.</span></li>\n<li><span style=\"font-size: 12pt\">To attend and participate in any training programs as directed by the HR team and your manager or supervisor.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold; text-decoration: underline\">Knowledge/Skills</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience as a Butler or similar role in the hospitality industry.</span></li>\n<li><span style=\"font-size: 12pt\">Strong multi-tasking skills.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent organizational skills.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to adapt to a fluid environment.</span></li>\n<li><span style=\"font-size: 12pt\">Commitment to a high level of guest service.</span></li>\n<li><span style=\"font-size: 12pt\">Strict attention to detail.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of the Barbados culture.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to handle sensitive matters with efficiency and discretion.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of food and wine pairings is a plus.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Possesses great organizational and communication skills.</span></li>\n<li><span style=\"font-size: 12pt\">Attention to detail and a high level of accuracy.</span></li>\n<li><span style=\"font-size: 12pt\">Has a humble and serving attitude.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent interpersonal skills.</span></li>\n<li><span style=\"font-size: 12pt\">Good grooming and presentation.</span></li>\n<li><span style=\"font-size: 12pt\">Great time management skills.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to remain standing and stationary for extended periods of time.</span></li>\n<li><span style=\"font-size: 12pt\">Able to work with minimum supervision.</span></li>\n<li><span style=\"font-size: 12pt\">Demonstrate the capacity to maintain a high standard of customer service throughout your shift.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold; text-decoration: underline\">Personal Attributes</span></p>\n<p><span style=\"font-size: 12pt\">The Guest Experience Supervisor must demonstrate the following personal attributes:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Creativity</span></li>\n<li><span style=\"font-size: 12pt\">Reliability</span></li>\n<li><span style=\"font-size: 12pt\">Compatibility</span></li>\n<li><span style=\"font-size: 12pt\">Effective follow up</span></li>\n<li><span style=\"font-size: 12pt\">Flexibility</span></li>\n<li><span style=\"font-size: 12pt\">Consistency</span></li>\n<li><span style=\"font-size: 12pt\">Hospitality</span></li>\n</ul>",
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    "departmentId": "19244",
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    "jobCategoryId": null,
    "jobOpeningName": "Guest Experience Supervisor",
    "departmentLabel": "Front of House",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://montroseholdings.bamboohr.com/careers/210",
    "employmentStatusLabel": "Full-Time - Weekly Paid (Ocean Hotels)"
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