Program Manager - Workforce Management

Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office two days per week on Mondays and Thursdays. For this reason, candidates must be based in the Greater Seattle Area or willing to relocate. Program Manager - Workforce Management (WFM) The WFM practice supports the company’s global operations efforts, while also working with partner teams throughout the organization. We need a business savvy WFM professional, with deep knowledge of end to end WFM across forecasting models, capacity planning, scheduling and real time management, to collaborate with our operations leaders to identify highest-impact opportunities for the business and help drive them forward. We're looking for someone with a strong knack for creating accurate forecasts and schedules to effectively scale operations. This role is pivotal in ensuring exceptional customer experience for Rover's clients, while also maintaining sustainable workloads for our dedicated agents. Over time, you will evolve into a trusted business partner who can surface the right information to assist in decision making at the right time and drive a seamless operation which is effective (quality) and efficient (cost). The ideal candidate must possess a strong WFM background working with all key areas of the WFM process making data driven decisions while always factoring in the overall goals of the organization. At Rover, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and encourage applicants from all backgrounds to apply. Rover is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What you'll be doing Develop & maintain long-term forecasting models, capacity planning and short term forecasting with high level of accuracy Create staffing forecast and schedules on a monthly basis in order to deliver optimized monthly schedules to operations Develop narratives and regularly advise leaders of changes in the business and performance Constantly evaluate and challenge current WFM strategies to also contribute to global best practice for WFM Your Qualifications & Experience: 5+ years of robust, relevant WFM experience in budgeting, forecasting, capacity planning, scheduling, real time management and performance analysis in EMEA markets You are a builder at heart, creating new capabilities within WFM practise You are a storyteller through data, simplifying complex topics in a succinct way for the leadership You are biased toward action, a great collaborator, and a master disambiguator You never stop pushing towards excellence and challenge the status quo Benefits of Working at Rover: Competitive compensation 401k match Long-term incentive plan with a company performance-based cash payout Flexible PTO Competitive benefits package, including medical, dental, and vision insurance Commuter benefits Bring your dog to work (and unlimited puppy time) Pet benefits, including $1000 toward adopting your first dog or cat Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly Regular team activities performed in-person and virtually Compensation: In the greater Seattle area the first-year salary range is $91,485-$117,902. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees. The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.

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