On-Site Medical Call-Center Specialist

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! &nbsp;Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! &nbsp;We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. &nbsp;Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style=\"font-size:16px;color:#2E74B5;\">COMPANY OVERVIEW AND MISSION</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. &nbsp;Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;' data-pasted=\"true\"><span style=\"font-size:16px;font-family:Calibri;color:black;\">DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">Our performance is measured by the way we serve donor families and recipients. &nbsp;To be successful in this endeavor is our ultimate mission. &nbsp;By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor&rsquo;s gift and share the importance of the gift of life.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\"><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;' data-pasted=\"true\"><span style=\"font-size:16px;color:black;\"><strong>*This is not a fully remote position.&nbsp;</strong><span style=\"font-size:16px;color:black;\"><strong>This position is located in Knoxville, TN.&nbsp;</strong></span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\"><strong>This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift.</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\"><br>&nbsp;</span><strong><span style=\"font-size:16px;color:#2E74B5;\">Key responsibilities this position will perform include: </span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Effectively captures medical information accurately and completely into donor management software.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Facilitates the donation process through coordination and communication with donor families and medical personnel.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Performs other related duties as assigned.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style=\"font-size:16px;color:#2E74B5;\">&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style=\"font-size:16px;color:#2E74B5;\">The ideal candidate will have:</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>1+ years in a health-care related position including use of medical terminology.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>CTBS, RN, or LPN desired.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Working knowledge of computers and Microsoft Office applications.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Ability to exercise independent judgement and multitask.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Exceptional teamwork, communication, and conflict management skills.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:black;'><br>&nbsp;</span><strong><span style='font-family:\"Calibri\",sans-serif;color:#2E74B5;'>We offer a competitive compensation package including:</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Up to 184 hours of PTO your first year</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Up to 72 hours of Sick Time your first year</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>403(b) plan with matching contribution</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Company provided term life, AD&amp;D, and long-term disability insurance</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Wellness Program&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Supplemental insurance benefits such as accident coverage and short-term disability</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Discounts on home/auto/renter/pet insurance</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Cell phone discounts through Verizon</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style=\"color:red;\">**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size:16px;color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><em><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>You will receive a confirmation e-mail upon successful submission of your application. &nbsp;The next step of the selection process will be to complete a video screening. &nbsp;Instructions to complete the video screening will be contained in the confirmation e-mail. &nbsp;Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#4A4A4A;background:white;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#4A4A4A;background:white;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#4A4A4A;background:white;'>DCIDS is an EOE/AA employer &ndash; M/F/Vet/Disability.&nbsp;</span></strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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