REMOTE | Bilingual Spanish Customer Service Representative

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  "last_changed_at": "2026-05-30T05:56:37.078Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Charlotte, North Carolina, United States",
    "city": "Charlotte",
    "region": "NC",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:31:01.780Z",
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    "location": {
      "raw": "Charlotte, North Carolina, United States",
      "city": "Charlotte",
      "region": "NC",
      "country": "United States",
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    "countries": [
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  "remote_policy": "remote",
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{
  "list_job": {
    "id": "174",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Charlotte",
      "state": "North Carolina",
      "country": "United States",
      "province": null
    },
    "departmentId": "18654",
    "locationType": "1",
    "jobOpeningName": "REMOTE | Bilingual Spanish Customer Service Representative",
    "departmentLabel": "Frontline Call Center",
    "employmentStatusLabel": "Full-Time - Temp"
  },
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  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-29",
    "atsLocation": {
      "city": "Charlotte",
      "state": "North Carolina",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-weight: bold\">Start Date: TBD</span><span style=\"font-weight: bold\">: $15.00/hour (Bilingual- Spanish)</span></p>\n<p><br>At <span style=\"font-weight: bold\">Frontline Group</span>, we’re hiring <span style=\"font-weight: bold\">Bilingual (Spanish/English) Customer Service Representatives</span> to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is <span style=\"font-weight: bold\">mission-driven work</span> that truly matters. <br><br><span style=\"font-weight: bold\">Quick Overview</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Job Type:</span> Full-time, Temporary </li>\n<li><span style=\"font-weight: bold\">Pay:</span> $15.00/hour for Bilingual Spanish speakers (W2 Employee)</li>\n<li><span style=\"font-weight: bold\">Location:</span> 100% Remote</li>\n<li><span style=\"font-weight: bold\">Orientation:</span> TBD</li>\n<li><span style=\"font-weight: bold\">Training Schedule: </span>TBD</li>\n<li><span style=\"font-weight: bold\">Must have open availability</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><br><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Fluent Bilingual</span> <span style=\"font-weight: bold\">Spanish/ English speakers</span> (spoken and written)</li>\n<li>Call center or customer service experience</li>\n<li>Remote work experience is a plus</li>\n<li>Tech-savvy with ability to navigate multiple systems<br></li>\n<li>Reliable: 100% attendance required for orientation and training, no exceptions</li>\n<li><span style=\"font-weight: bold\">Open availability required</span> (including weekends)</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Computer &amp; Equipment:</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Windows 11 based PC</span> <span style=\"font-weight: bold\">(no MACs or Chrome Book)</span></li>\n<li>Dual monitors – this helps you see multiple programs at once while assisting customers.</li>\n<li>At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once. </li>\n<li><span>CPU utilization should be 50% or less </span><br></li>\n<li>Internet connections: your computer must have a Ethernet (RJ-45) port.</li>\n<li><span style=\"font-weight: bold\">Wired internet connection required – Wi-Fi is not allowed</span>; your computer must be connected to your router using an Ethernet cable for a stable signal.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Internet Speed: </span><span><span style=\"font-weight: bold\">Please use <span style=\"color: rgb(20, 82, 136); font-weight: 500\"><span style=\"text-decoration: underline\"><a href=\"https://www.speedtest.net/\" target=\"_blank\" rel=\"noopener noreferrer\">speedtest.net </a></span></span> to test your specs</span></span></p>\n<ul>\n<li>Download speed:<span> </span><span style=\"font-weight: bold\">20 Mbps</span> or higher (for receiving data).</li>\n<li>Upload speed:<span> </span><span style=\"font-weight: bold\">10 Mbps</span> or higher (for sending data).</li>\n<li><span style=\"font-weight: bold\">Ping: 20 MS or less</span> (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Important:</span> These technical requirements will be verified during your interview —<span> </span><span style=\"font-weight: bold\">no exceptions.</span><br>Please join the interview <span style=\"font-weight: bold\">from the computer you plan to use for the position</span>, with your<span> </span><span style=\"font-weight: bold\">camera turned on</span> and<span> </span><span style=\"font-weight: bold\">ready to share your screen<span> </span></span>so we can confirm your computer’s setup.<span> </span><span style=\"font-weight: bold\">Do not join from a cell phone</span>, as you’ll need to demonstrate your system’s specifications during the session.</p>\n<p><br><br><span style=\"font-weight: bold\">How to Apply (Fast Track)</span> Apply now by replying with:</p>\n<ol>\n<li>A <span style=\"font-weight: bold\">screenshot of Windows 11 on your PC</span></li>\n<li>A <span style=\"font-weight: bold\">screenshot of your internet speed test</span> from <span><span style=\"font-weight: bold\"><span style=\"color: rgb(20, 82, 136); font-weight: 500\"><span style=\"text-decoration: underline\"><a href=\"https://www.speedtest.net/\" target=\"_blank\" rel=\"noopener noreferrer\">speedtest.net </a></span></span></span></span> performed on your <span style=\"font-weight: bold\">laptop or desktop, not your cell phone (please pay attention to the \"Ping\" requirement)</span></li>\n<li> Confirmation that you meet all <span style=\"font-weight: bold\">equipment and availability requirements</span></li>\n<li>A <span style=\"font-weight: bold\">screenshot of at least 16 GB of RAM on your computer</span></li>\n<li>A <span style=\"font-weight: bold\">screenshot of you hard wired to your Ethernet cable (no Wi-Fi)</span><br></li>\n</ol>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Apply Now!</span><span> If you meet the qualifications, have 24/7 availability, and your equipment meets our requirements, we encourage you to submit your application.</span></p>\n<p><br><br><span style=\"font-weight: bold\">Spots are limited and filled on a first come, first served basis, <span style=\"font-size: 12pt\">apply ASAP!</span></span></p>\n<p><br></p>\n<p><br></p>\n<p>All of these requirements will be verified in your interview.</p>\n<p><br></p>\n<p>Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications.</p>\n<p><br></p>\n<p><em>Note: Some benefits are subject to eligibility requirements, including employment term and other factors.</em></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Us</span><br>Frontline Group is a W2 employer that does not hire independent contractors.</p>",
    "compensation": "$15.00",
    "departmentId": "18654",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "REMOTE | Bilingual Spanish Customer Service Representative",
    "departmentLabel": "Frontline Call Center",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://frontlinecallcenter.bamboohr.com/careers/174",
    "employmentStatusLabel": "Full-Time - Temp"
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}