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    "ExternalDescriptionStr": "<p><strong>Staff Position Description</strong></p>\n<p><strong>Position Title: </strong>Patient Access Supervisor &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<strong>Position Code:</strong> SupAdmit-8110</p>\n<p><strong>Department:</strong> Patient Access&nbsp;<strong> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Safety Sensitive:</strong> YES</p>\n<p><strong>Reports to:</strong> Patient Access Manager &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<strong>Exempt Status:</strong> YES</p>\n<p><strong>Position Purpose:</strong></p>\n<p>All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.</p>\n<p><strong>Key Responsibilities </strong><i>[List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]</i></p>\n<table>\n <tbody>\n  <tr>\n   <td>\n    <p>· Provides excellent customer service and adheres to the Behavioral Expectations Agreement.</p>\n    <p>· Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department.</p>\n    <p>· Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind.</p>\n    <p>· Directs activities related to the Patient Access functions in every area of the department.</p>\n    <p>· Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital.</p>\n    <p>· Responsible for interviewing, hiring and training new staff members.</p>\n    <p>· Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances.</p>\n    <p>· Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing.</p>\n    <p>· Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance.</p>\n    <p>· Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiencies.</p>\n    <p>· Supervises Patient Access staff in the absence of the manager.</p>\n    <p>· Ensures all essential manager functions are completed.</p>\n    <p>· Ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager/Director informed of any issues upon his/her return.</p>\n    <p>· Consistently demonstrates the ability to assess a situation from a variety of perspectives.</p>\n    <p>· Considers alternatives and chooses the most appropriate course of action.</p>\n    <p>· Assists Manager with QA work, monitors communication with patients regarding their admissions, ensures positive outcome, safeguards the public image of the hospital, and assists Manager in evaluation of department staff.</p>\n    <p>· Performs and communicates in a highly professional manner at all times.</p>\n    <p>· Demonstrates enthusiasm and self-motivation in performing job duties.</p>\n    <p>· Protects the hospitals financial condition by ensuring that all insurance information is accurately and properly verified and placed in the patient account.</p>\n    <p>· Ensures that errors are corrected in the patient information prior to the Patient Financial Services receipt of billing.</p>\n    <p>· Maintains positive interaction with Physicians as well as other hospital departments to accomplish requirements for admissions.</p>\n    <p>· Alerts Patient Access Manager to potential problems.</p>\n    <p>· Assists in the admitting and verification functions when necessary to maintain department deadlines.</p>\n    <p>· Responsible to exercise discretion and independent judgment with respect to matters of significance.</p>\n    <p>· Performs additional duties as assigned.</p></td>\n  </tr>\n </tbody>\n</table>\n<p><strong>Qualifications </strong><i>[Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]</i></p>\n<table>\n <tbody>\n  <tr>\n   <td>\n    <p>· Ability to demonstrate written and verbal communication skills,</p>\n    <p>· Ability to demonstrate knowledge of Medical Terminology and Financial counseling,</p>\n    <p>· Ability to interact positively with the public.</p>\n    <p><strong>Education</strong>: High school diploma or equivalent</p>\n    <p><strong>Certification/Licensure:</strong> BLS through the American Heart Association</p>\n    <p><strong>Experience:</strong> Two years of experience in healthcare setting or related industry.</p></td>\n  </tr>\n </tbody>\n</table>\n<p><strong>Preferences </strong><i>[Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]</i></p>\n<table>\n <tbody>\n  <tr>\n   <td>\n    <p><strong>Education: </strong>Some college education preferred.</p>\n    <p><strong>Experience: </strong>Two years of experience in healthcare setting or related industry in a supervisory level.</p></td>\n  </tr>\n </tbody>\n</table>\n<p><strong>Special Position Requirements </strong><i>[Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]</i></p>\n<table>\n <tbody>\n  <tr>\n   <td><strong>Exposure Categories: </strong>Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues</td>\n  </tr>\n </tbody>\n</table>\n<p><strong>Work Requirements </strong><i>[Optional section: work requirements for physical or other important issues which relate to the job]</i></p>\n<table>\n <tbody>\n  <tr>\n   <td>\n    <p>· Ability to sit for six (6) to seven (7) hours daily at a computer terminal.</p>\n    <p>· Ability to use computer keyboard.</p>\n    <p>· Occasionally lifts and carries 11 to 25 pounds of files.</p>\n    <p>· Ability to communicate by telephone and/or face to face with public and staff.</p>\n    <p>· Ability to deal calmly with them when contacted for assistance.</p></td>\n  </tr>\n </tbody>\n</table>\n<p><strong>Date Staff Position Description Created / Revised: </strong><u>03/01/2019; 10/08/2019</u></p>",
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