Home › Companies › 1821C6983D9BA3ADEDFE39848C720B8F › Customer Experience Specialist (56424)
Customer Experience Specialist (56424)
1821C6983D9BA3ADEDFE39848C720B8F · MARIETTA OFFICE - MARIETTA, GA 30062; 1049 TRIAD COURT, MARIETTA, GA, 30062, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 1821C6983D9BA3ADEDFE39848C720B8F |
| Title | Customer Experience Specialist (56424) |
| Normalized title | - |
| Department / team | Sales |
| Location | MARIETTA, GA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-28 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 1821C6983D9BA3ADEDFE39848C720B8F. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in MARIETTA. | Open |
| Department jobs | Active postings in Sales. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 1821C6983D9BA3ADEDFE39848C720B8F |
| Source | b6936e75-7d07-4805-80c4-76bf7eb69a1b |
| ATS provider | Paycom ATS |
Description
Description
The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.
Responsibilities:
Act as primary point of contact for assigned customer relationships
Respond to customer web inquiries, phone calls, and emails in a timely manner
Manage leads and opportunities from intake through closure with documented follow-up
Uncover customer needs and guide customers to appropriate ATS service solutions
Maintain accurate and complete CRM records for all leads, opportunities, and outcomes
Serve as a subject matter resource for ATS service offerings and customer guidance
Follow up with customers to document outcomes, next steps, and service satisfaction
Maintain ownership and accountability for assigned customer interactions and pipelines
Qualifications
Required Experience and Skills:
2 to 4 years of inside sales or customer service experience
Strong phone presence and written communication skills
Demonstrated ability to manage multiple client relationships simultaneously
Experience maintaining leads and opportunities within a CRM system
Strong organization, time management, and follow-through skills
Ability to manage customer needs with urgency while maintaining accuracy
Additional requirements:
High school diploma or equivalent required
CRM experience required; Microsoft Dynamics experience preferred
Ability to develop working expertise across ATS service offerings
Demonstrated consistency with CRM hygiene and data accuracy
Work Conditions:
Primary work performed in an office
Frequent use of phone, email, and CRM systems
Regular interaction with customers and internal stakeholders
Ability to manage workload in a high-volume, deadline-driven environment
Full job record
| Job ID | 689b54d4976faa32d2894e1bc057b2ec307c0e7c |
| Org ID | c2fbe5a3-07b4-403d-a357-28a06d34d313 |
| Source ID | b6936e75-7d07-4805-80c4-76bf7eb69a1b |
| Board ID | b6936e75-7d07-4805-80c4-76bf7eb69a1b |
| Provider | paycom |
| Provider Job Key | 340733 |
| Title | Customer Experience Specialist (56424) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | MARIETTA OFFICE - MARIETTA, GA 30062; 1049 TRIAD COURT, MARIETTA, GA, 30062, USA |
| Department | Sales |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | GA |
| City | MARIETTA |
| Salary Raw | Description The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism. Responsibilities: Act as primary point of contact for assigned customer relationships Respond to customer web inquiries, phone calls, and emails in a timely manner Manage leads and opportunities from intake through closure with documented follow-up Uncover customer needs and guide customers to appropriate ATS service solutions Maintain accurate and complete CRM records for all leads, opportunities, and outcomes Serve as a subject matter resource for ATS service offerings and customer guidance Follow up with customers to document outcomes, next steps, and service satisfaction Maintain ownership and accountability for assigned customer interactions and pipelines Qualifications Required Experience and Skills: 2 to 4 years of inside sales or customer service experience Strong phone presence and written communication skills Demonstrated ability to manage multiple client relationships simultaneously Experience maintaining leads and opportunities within a CRM system Strong organization, time management, and follow-through skills Ability to manage customer needs with urgency while maintaining accuracy Additional requirements: High school diploma or equivalent required CRM experience required; Microsoft Dynamics experience preferred Ability to develop working expertise across ATS service offerings Demonstrated consistency with CRM hygiene and data accuracy Work Conditions: Primary work performed in an office Frequent use of phone, email, and CRM systems Regular interaction with customers and internal stakeholders Ability to manage workload in a high-volume, deadline-driven environment |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=340733&clientkey=1821C6983D9BA3ADEDFE39848C720B8F |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=340733&clientkey=1821C6983D9BA3ADEDFE39848C720B8F |
| First Seen At | 2026-05-31 19:07:37Z |
| Last Seen At | 2026-06-06 09:54:07Z |
| Last Checked At | 2026-06-06 09:54:07Z |
| Last Changed At | 2026-05-31 19:07:37Z |
| Inactive At | — |
| Source Posted At | 2026-04-28 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=1821C6983D9BA3ADEDFE39848C720B8F/date=2026-06-06/2026-06-06T09-54-02-578Z-723271f55afa0c9b770605f6228676b6dfea18cca53fa078a74ace41ec49aee8.json |
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"qualifications": "<p><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Required Experience and Skills:</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">2 to 4 years of inside sales or customer service experience</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Strong phone presence and written communication skills</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Demonstrated ability to manage multiple client relationships simultaneously</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Experience maintaining leads and opportunities within a CRM system</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Strong organization, time management, and follow-through skills</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Ability to manage customer needs with urgency while maintaining accuracy </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Additional requirements:</span></span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">High school diploma or equivalent required</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CRM experience required; Microsoft Dynamics experience preferred</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Ability to develop working expertise across ATS service offerings</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Demonstrated consistency with CRM hygiene and data accuracy</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Work Conditions: </span></span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Primary work performed in an office </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Frequent use of phone, email, and CRM systems</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Regular interaction with customers and internal stakeholders</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Ability to manage workload in a high-volume, deadline-driven environment</span></span></span></span></span></span></li>\r\n</ul>\r\n",
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"jobTitle": "Customer Experience Specialist (56424)",
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"description": "The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifec...",
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}Get this page with API
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