Wireless Sales Supervisor

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    "ExternalDescriptionStr": "<h2><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Who we are</strong></span></span></h2><p style=\"font-family: Arial; margin-bottom: 13px;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.&nbsp; At Staples, we inspire people to work smarter, learn more and grow every day. &nbsp;We look for people who are curious, approachable and passionate, and who enjoy finding solutions.</span></span></p><p style=\"font-family: Arial; margin-bottom: 13px;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">If that’s you, let’s work, learn and grow together.</span></span></p><p style=\"font-family: Arial; margin-bottom: 13px;\">&nbsp;</p><p style=\"font-family: Arial; margin-bottom: 13px;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Some perks and benefits:</strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Associate discount</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Health and Dental benefits</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">RRSP/DPSP</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Performance bonuses</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Learning &amp; Development programs</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">And more...</span></span></li></ul><h2><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>We are building an inclusive and diverse team</strong></span></span></h2><p style=\"font-family: Arial; margin-bottom: 13px;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.</span></span></p><h2><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Some of what you will do</strong></span></span></h2><p style=\"font-family: Arial; margin-bottom: 13px;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working &amp; learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise.</span></span></p><p style=\"font-family: Arial; margin-bottom: 13px;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Specifically, you will:</strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Partner with management to identify and achieve short and long-term goals for the wireless department</span></span></li><li>Ensure team understands connection between store financial success and the wireless department</li><li>Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets</li><li>Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk</li><li>Effectively resolve customer concerns and escalates to management when appropriate</li><li>Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable</li><li>Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities</li><li>Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals</li><li>Provide management with relevant sales information</li><li>Participate in the recruitment, hiring and onboarding processes within their department</li><li>Be accountable for training and coaching associates in all aspects of sales and customer engagement</li><li>Understand and adhere to all asset protection and privacy policies, and coach others to do so as well</li></ul><p style=\"font-family: Arial;\">&nbsp;</p><p class=\"AMSTablecopybold\"><span style=\"color: windowtext;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\"><strong>Qualifications:</strong></span></span></p><h2><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Some of what you need</strong></span></span></h2><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Completion of post-secondary education is preferred</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">2+ years of Wireless Sales experience</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">1+ years in a supervisory role with direct accountability for achieving sales targets is preferred</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to resolve clients concerns in a diplomatic manner</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Capacity to work independently and seek out assistance as required</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">#LetsConnect</span></span></p><p style=\"font-family: Arial;\">&nbsp;</p>",
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    "OrganizationDescriptionStr": "<b>About the Team</b>\n<div>\n At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.\n</div>\n<div>\n <br/>\n</div><b>We are building an inclusive and diverse team</b>\n<div>\n Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.\n</div>",
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