Senior Manager, Client Engagement

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  "last_changed_at": "2026-05-29T07:02:11.887Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Austin, TX",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
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      "region": "TX",
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{
  "lists": [
    {
      "text": "About the Role ",
      "content": "<div>\n<p style=\"margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d;\">We’re looking for a relationship-driven Client Engagement Senior Manager to support a portfolio of Enterprise clients. In this role, you’ll serve as a trusted advisor to our clients, driving value, client satisfaction and retention. You’ll be responsible for ongoing delivery and operational excellence of our client accounts. You’ll work closely with client stakeholders, our consultants and internal teams to ensure engagements run smoothly and meet and exceed client expectations. You’ll collaborate closely with the Marketing Strategy team to identify expansion opportunities and deepen partnerships.&nbsp;&nbsp;</span></p>\n<br>\n<p style=\"margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d;\">This role is perfect for someone who enjoys fast-paced environments, navigating complex client dynamics, is a self-starter, and takes pride in delivering the highest level of service to clients.</span></p>\n</div>"
    },
    {
      "text": "What You'll Do",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 5pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Build strong relationships with your client stakeholders across a portfolio of Enterprise clients</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Develop a deep understanding of the client business, marketing strategy, and growth goals</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Own the health and success of your client portfolio by developing and deploying strategies that drives high engagement, satisfaction and retention</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Lead client and consultant communications through structured outreach and engagement check-ins</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Monitor consultant utilization and engagement effectiveness, identify risks and execute mitigation strategies</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Advocate for clients internally, surfacing client feedback and influencing product and process improvements</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Collaborate with the Marketing Strategy team to identify and drive expansion opportunities</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 5pt;\"><span style=\"font-size: 11pt;\">Navigate and resolve difficult client situations quickly and constructively with a solutions-oriented mindset while preserving client relationships</span></p>\n</li>\n\n</ul></div>"
    },
    {
      "text": "What We're Looking For",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 5pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">6-10 years of experience in marketing, consulting, client services, or account management</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience in fast-moving services environments (agency, consulting, tech, etc.)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong relationship management skills and the ability to build trust with a wide range of stakeholders</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Demonstrated leadership in driving client success among a range of clients</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Growth marketing experience in channels such in performance marketing or CRM/lifecycle</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A highly organized operator who can manage multiple engagements with a high attention to detail</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong problem-solving instincts and the ability to navigate challenging situations thoughtfully and proactively</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Fluency with AI and ability to identify and implement points of leverage.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Comfortable working independently in an environment that is fast-paced, evolving, and collaborative</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1d1c1d; margin-left: 18pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 5pt;\"><span style=\"font-size: 11pt;\">Excellent communication skills — both written and verbal</span></p>\n</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1773936369188,
  "updatedAt": null,
  "categories": {
    "team": "Client Engagement",
    "location": "Austin, TX",
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      "Austin, TX"
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  "workplaceType": "remote"
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