Program Coordinator/Case Management - Tribal Assistance - Juneau

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    "description_html": "<p><strong>Program Coordinator- &nbsp;&nbsp;Case Management</strong></p><p>&nbsp;</p><p><strong>Department: &nbsp;&nbsp;</strong>Tribal Assistance</p><p><strong>Location: &nbsp;&nbsp;</strong>Junea</p><p><br></p><p><strong>Exemption &nbsp;&nbsp;Status: </strong>Non-Exempt</p><p><strong>Pay &nbsp;&nbsp;Grade(s):</strong> 10 -11</p><p><br></p><p><strong>Purpose: </strong>The Program &nbsp;&nbsp;Coordinator (PC)– Case Management will oversee the Tribal Assistance Case &nbsp;&nbsp;Management Specialist team that is responsible for the case management of Tribal &nbsp;&nbsp;assistance applicants and clients. The PC will be the supervisor of the Case &nbsp;&nbsp;Management Specialists (CMS) at the Juneau/Ketchikan/Sitka work sites, and &nbsp;&nbsp;this includes conducting annual reviews, audits, personnel actions, and &nbsp;&nbsp;training. The PC will be able to perform and train staff in case management &nbsp;&nbsp;for clients/families on the Tribal Assistance (TANF- Temporary Assistance for &nbsp;&nbsp;Needy Families or GA-General Assistance) Programs. The PC will provide oversight of staff to &nbsp;&nbsp;ensure CMSs are providing individual strength based case management that &nbsp;&nbsp;includes; excellent customer service, conducting timely interviews to create &nbsp;&nbsp;case plans, assist client(s) with the application process for all services &nbsp;&nbsp;they are applying for, collecting data, obtain appropriate documents, and &nbsp;&nbsp;proper referrals to internal and external resources. The PC will supervise Tribal assistance CMSs &nbsp;&nbsp;to ensure policies and procedures are in compliance with Tribal assistance &nbsp;&nbsp;policies and procedures, regulations and the Tlingit &amp; Haida (T&amp;H) PL102-477 (477) plan. The PC will be part of the larger management team of &nbsp;&nbsp;the 477 division to ensure services are streamlined and accessible to clients &nbsp;&nbsp;and applicants.</p><p><strong>Essential Functions</strong></p><p>&nbsp;</p><p>· Assist with the &nbsp;&nbsp;development, implementation and updates of the Tribal Assistance policies and &nbsp;&nbsp;procedures.&nbsp;</p><p>· Proficient in all &nbsp;&nbsp;systems used in processing Tribal Assistance applications and T&amp;H systems &nbsp;&nbsp;for managing staff.&nbsp;</p><p>· Proficient in 477 &nbsp;&nbsp;Tlingit &amp; Haida plan, Tribal Assistance policies and procedures, and &nbsp;&nbsp;T&amp;H policies and procedures.&nbsp;</p><p>· Create content for &nbsp;&nbsp;training for Case Management Specialist, both refreshers and new employee &nbsp;&nbsp;trainings. Monitor training provided to staff to ensure compliance. &nbsp;</p><p>· Back up team, as &nbsp;&nbsp;needed, with interviewing applicants and recipients to develop individual &nbsp;&nbsp;case plans for Tribal Assistance. May need to carry a caseload as needed.&nbsp;</p><p>· Assist with the larger &nbsp;&nbsp;477 management team to develop policies, procedures, and processes for &nbsp;&nbsp;ensuring smooth transitions within other 477 services (TVR, E&amp;T, TCSU, Childcare).</p><p>· Monitor caseloads of CMSs &nbsp;&nbsp;to balance leave requests and ensure case and application coverage.</p><p>· Responsible for CMSs EIS &nbsp;&nbsp;security/confidentiality training, staff training on use of system, staff &nbsp;&nbsp;compliance, access, and renewals.</p><p>· Monitor State of &nbsp;&nbsp;Alaska ATAP program policy changes in order to make policy recommendations to &nbsp;&nbsp;the Tribal Assistance Manager. Ensure any Tribal D impacts will be included &nbsp;&nbsp;in policy recommendations.</p><p>· Develop and implement &nbsp;&nbsp;a compliance plan for the CMSs team, which includes development of reporting &nbsp;&nbsp;of the audits and outcomes. Conduct regular compliance audits of CMS and use &nbsp;&nbsp;results to assist in developing training.</p><p>· Train CMSs on &nbsp;&nbsp;community resources so staff can provide appropriate referrals to applicants &nbsp;&nbsp;and recipients.&nbsp;</p><p>· Work in partnership &nbsp;&nbsp;with the Program Coordinator-Frontline/Benefits to ensure smooth transition &nbsp;&nbsp;from application submission to processing and case planning.&nbsp;</p><p>· Responsible for addressing &nbsp;&nbsp;any customer services complaints and work to resolve them quickly. &nbsp;</p><p>· Collect data regarding &nbsp;&nbsp;CMSs processing for monthly, quarterly and annual reporting.</p><p>· Oversee and supervise &nbsp;&nbsp;all CMS staff for all sites (Juneau, Sitka and Ketchikan), including &nbsp;&nbsp;approving leave and payroll.</p><p>· Back up the Program &nbsp;&nbsp;Coordinator-Frontline team as needed.</p><p>· Some travel required.</p><p>· Maintain positive &nbsp;&nbsp;communication with all clients, and employees.</p><p>· Maintain &nbsp;&nbsp;confidentiality.</p><p>· Other program duties &nbsp;&nbsp;as assigned</p><p>&nbsp;</p><p><br></p>",
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      "title": "Program Coordinator/Case Management - Tribal Assistance - Juneau",
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      "datePosted": "2026-06-15T19:10:26-05:00",
      "description": "<p>Description</p><p><strong>Program Coordinator-   Case Management</strong></p><p> </p><p><strong>Department:   </strong>Tribal Assistance</p><p><strong>Location:   </strong>Junea</p><p><br/></p><p><strong>Exemption   Status: </strong>Non-Exempt</p><p><strong>Pay   Grade(s):</strong> 10 -11</p><p><br/></p><p><strong>Purpose: </strong>The Program   Coordinator (PC)– Case Management will oversee the Tribal Assistance Case   Management Specialist team that is responsible for the case management of Tribal   assistance applicants and clients. The PC will be the supervisor of the Case   Management Specialists (CMS) at the Juneau/Ketchikan/Sitka work sites, and   this includes conducting annual reviews, audits, personnel actions, and   training. The PC will be able to perform and train staff in case management   for clients/families on the Tribal Assistance (TANF- Temporary Assistance for   Needy Families or GA-General Assistance) Programs. The PC will provide oversight of staff to   ensure CMSs are providing individual strength based case management that   includes; excellent customer service, conducting timely interviews to create   case plans, assist client(s) with the application process for all services   they are applying for, collecting data, obtain appropriate documents, and   proper referrals to internal and external resources. The PC will supervise Tribal assistance CMSs   to ensure policies and procedures are in compliance with Tribal assistance   policies and procedures, regulations and the Tlingit & Haida (T&H) PL102-477 (477) plan. The PC will be part of the larger management team of   the 477 division to ensure services are streamlined and accessible to clients   and applicants.</p><p><strong>Essential Functions</strong></p><p> </p><p>· Assist with the   development, implementation and updates of the Tribal Assistance policies and   procedures. </p><p>· Proficient in all   systems used in processing Tribal Assistance applications and T&H systems   for managing staff. </p><p>· Proficient in 477   Tlingit & Haida plan, Tribal Assistance policies and procedures, and   T&H policies and procedures. </p><p>· Create content for   training for Case Management Specialist, both refreshers and new employee   trainings. Monitor training provided to staff to ensure compliance.  </p><p>· Back up team, as   needed, with interviewing applicants and recipients to develop individual   case plans for Tribal Assistance. May need to carry a caseload as needed. </p><p>· Assist with the larger   477 management team to develop policies, procedures, and processes for   ensuring smooth transitions within other 477 services (TVR, E&T, TCSU, Childcare).</p><p>· Monitor caseloads of CMSs   to balance leave requests and ensure case and application coverage.</p><p>· Responsible for CMSs EIS   security/confidentiality training, staff training on use of system, staff   compliance, access, and renewals.</p><p>· Monitor State of   Alaska ATAP program policy changes in order to make policy recommendations to   the Tribal Assistance Manager. Ensure any Tribal D impacts will be included   in policy recommendations.</p><p>· Develop and implement   a compliance plan for the CMSs team, which includes development of reporting   of the audits and outcomes. Conduct regular compliance audits of CMS and use   results to assist in developing training.</p><p>· Train CMSs on   community resources so staff can provide appropriate referrals to applicants   and recipients. </p><p>· Work in partnership   with the Program Coordinator-Frontline/Benefits to ensure smooth transition   from application submission to processing and case planning. </p><p>· Responsible for addressing   any customer services complaints and work to resolve them quickly.  </p><p>· Collect data regarding   CMSs processing for monthly, quarterly and annual reporting.</p><p>· Oversee and supervise   all CMS staff for all sites (Juneau, Sitka and Ketchikan), including   approving leave and payroll.</p><p>· Back up the Program   Coordinator-Frontline team as needed.</p><p>· Some travel required.</p><p>· Maintain positive   communication with all clients, and employees.</p><p>· Maintain   confidentiality.</p><p>· Other program duties   as assigned</p><p> </p><p><br/></p><p>Requirements</p><p> </p><p><strong>Knowledge, Skills &   Abilities.</strong> <em>A comprehensive set of capabilities   required to perform job tasks effectively:</em></p><p>· Excellent   interpersonal and public speaking skills.</p><p>· Excellent analytical   skills and ability to decisions with limited information.</p><p>· Working knowledge in   Excel, MS Word, Outlook, Databases, and Power Point.</p><p>· Strong time management   and organizational skills.</p><p>· Excellent dispute   resolution skills.</p><p>· Excellent writing and   grammatical skills.</p><p>· Knowledge of all services   offered by 477 Department.</p><p>· Excellent Customer   Service skills.</p><p>· Ability to coach and   provide training to client service staff.</p><p>· Strong supervisory   skills.</p><p>· Ability to thrive in a   constantly changing, fast paced, growing, and demanding environment.</p><p>· Ability to analyze and   interpret complex information from multiple sources.</p><p>· Ability to communicate   well and maintain excellent working relationships. </p><p>· Ability to network   with other departments and community service providers.</p><p>· Ability to work   independently and in a team environment. </p><p><br/></p><p><strong>Minimum   Qualifications</strong> <em>(education, experience, skills):</em></p><p>· Associate's degree in   social, business, or related field (experience can be substituted)</p><p>· Two (2) years of   program management experience (which includes supervisory experience)</p><p><br/></p><p><strong>Preferred   Qualifications</strong> <em>(education, experience, skills):</em></p><p>· Bachelor’s degree in human   services, sociology, or related field</p><p>· Two (2) years of   professional level experience in overseeing case management for TANF and/or   BIA GA programs. </p><p><br/></p><p><strong>Physical Requirements.</strong> <em>The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:</em></p><p>· The majority of work is performed in a professional office   setting and is generally sedentary, requiring routine walking, standing,   bending, and carrying of items weighing less than 40 lbs.</p><p><br/></p><p><strong>Work Environment.</strong> <em>The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:</em></p><p>· Some   travel may be required on small aircraft or ferry. </p><p>· Certain   positions at Tlingit and Haida may have exposure to certain hazardous   materials or conditions. The   supervisor will review these if applicable.</p>",
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    "requirements_html": "<p>&nbsp;</p><p><strong>Knowledge, Skills &amp; &nbsp;&nbsp;Abilities.</strong> <em>A comprehensive set of capabilities &nbsp;&nbsp;required to perform job tasks effectively:</em></p><p>· Excellent &nbsp;&nbsp;interpersonal and public speaking skills.</p><p>· Excellent analytical &nbsp;&nbsp;skills and ability to decisions with limited information.</p><p>· Working knowledge in &nbsp;&nbsp;Excel, MS Word, Outlook, Databases, and Power Point.</p><p>· Strong time management &nbsp;&nbsp;and organizational skills.</p><p>· Excellent dispute &nbsp;&nbsp;resolution skills.</p><p>· Excellent writing and &nbsp;&nbsp;grammatical skills.</p><p>· Knowledge of all services &nbsp;&nbsp;offered by 477 Department.</p><p>· Excellent Customer &nbsp;&nbsp;Service skills.</p><p>· Ability to coach and &nbsp;&nbsp;provide training to client service staff.</p><p>· Strong supervisory &nbsp;&nbsp;skills.</p><p>· Ability to thrive in a &nbsp;&nbsp;constantly changing, fast paced, growing, and demanding environment.</p><p>· Ability to analyze and &nbsp;&nbsp;interpret complex information from multiple sources.</p><p>· Ability to communicate &nbsp;&nbsp;well and maintain excellent working relationships.&nbsp;</p><p>· Ability to network &nbsp;&nbsp;with other departments and community service providers.</p><p>· Ability to work &nbsp;&nbsp;independently and in a team environment.&nbsp;</p><p><br></p><p><strong>Minimum &nbsp;&nbsp;Qualifications</strong> <em>(education, experience, skills):</em></p><p>· Associate's degree in &nbsp;&nbsp;social, business, or related field (experience can be substituted)</p><p>· Two (2) years of &nbsp;&nbsp;program management experience (which includes supervisory experience)</p><p><br></p><p><strong>Preferred &nbsp;&nbsp;Qualifications</strong> <em>(education, experience, skills):</em></p><p>· Bachelor’s degree in human &nbsp;&nbsp;services, sociology, or related field</p><p>· Two (2) years of &nbsp;&nbsp;professional level experience in overseeing case management for TANF and/or &nbsp;&nbsp;BIA GA programs.&nbsp;</p><p><br></p><p><strong>Physical Requirements.</strong> <em>The physical demands described here are representative of &nbsp;&nbsp;those that must be met by an employee to successfully perform the essential &nbsp;&nbsp;functions of this job with or without reasonable accommodation:</em></p><p>· The majority of work is performed in a professional office &nbsp;&nbsp;setting and is generally sedentary, requiring routine walking, standing, &nbsp;&nbsp;bending, and carrying of items weighing less than 40 lbs.</p><p><br></p><p><strong>Work Environment.</strong> <em>The work environment characteristics described here are &nbsp;&nbsp;representative of those an employee encounters while performing the essential &nbsp;&nbsp;functions of this job:</em></p><p>· Some &nbsp;&nbsp;travel may be required on small aircraft or ferry.&nbsp;</p><p>· Certain &nbsp;&nbsp;positions at Tlingit and Haida may have exposure to certain hazardous &nbsp;&nbsp;materials or conditions. The &nbsp;&nbsp;supervisor will review these if applicable.</p>",
    "requirements_text": "Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:\n · Excellent interpersonal and public speaking skills.\n · Excellent analytical skills and ability to decisions with limited information.\n · Working knowledge in Excel, MS Word, Outlook, Databases, and Power Point.\n · Strong time management and organizational skills.\n · Excellent dispute resolution skills.\n · Excellent writing and grammatical skills.\n · Knowledge of all services offered by 477 Department.\n · Excellent Customer Service skills.\n · Ability to coach and provide training to client service staff.\n · Strong supervisory skills.\n · Ability to thrive in a constantly changing, fast paced, growing, and demanding environment.\n · Ability to analyze and interpret complex information from multiple sources.\n · Ability to communicate well and maintain excellent working relationships.\n · Ability to network with other departments and community service providers.\n · Ability to work independently and in a team environment.\n Minimum Qualifications (education, experience, skills):\n · Associate's degree in social, business, or related field (experience can be substituted)\n · Two (2) years of program management experience (which includes supervisory experience)\n Preferred Qualifications (education, experience, skills):\n · Bachelor’s degree in human services, sociology, or related field\n · Two (2) years of professional level experience in overseeing case management for TANF and/or BIA GA programs.\n Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:\n · The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.\n Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:\n · Some travel may be required on small aircraft or ferry.\n · Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable."
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