PATIENT ACCESS ASSOCIATE

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    "city": "Taylorville",
    "region": "IL",
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    "url": "https://jobs-choosememorial.icims.com/jobs/33715/patient-access-associate/job",
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    "title": "PATIENT ACCESS ASSOCIATE",
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    "datePosted": "2026-06-05T04:00:00.000Z",
    "description": "<h2>Min</h2>USD $16.50/Hr.\n<h2>Max</h2>USD $24.82/Hr.\n<h2>Overview</h2>\n<p>The <strong>Patient Access Specialist</strong> is responsible for:</p>\n<ul>\n <li><p>Completing <strong>patient registrations, discharges, and transfers</strong></p></li>\n <li><p>Collecting and verifying <strong>demographic and insurance information</strong></p></li>\n <li><p>Obtaining <strong>required consent signatures</strong></p></li>\n <li><p>Ensuring all <strong>necessary forms are completed and distributed</strong></p></li>\n <li><p>Communicating important details regarding a <strong>patient’s visit or admission</strong></p></li>\n</ul>\n<p>Accuracy, efficiency, and strong patient interaction skills are key in this role.</p>\n<h3> </h3>\n<p><strong>FTE:</strong> 0.4</p>\n<ul>\n <li><p><strong>16 hours per week</strong>.</p></li>\n</ul>\n<p><strong>Shift Length:</strong></p>\n<ul>\n <li><p><strong>8-hour shifts</strong></p></li>\n</ul>\n<p><strong>Shift Window:</strong></p>\n<ul>\n <li><p><strong>Start:</strong> Between <strong>6:00 AM – 8:30 AM</strong></p></li>\n <li><p><strong>End:</strong> Between <strong>2:30 PM – 5:00 PM</strong></p></li>\n</ul>\n<p>(Exact shift time depends on department scheduling.)</p>\n<p> </p>\n<p><strong>Weekends:</strong></p>\n<ul>\n <li><p><strong>Rotating weekend schedule as well as holidays</strong> as determined by the department.</p></li>\n</ul>\n<p> </p>\n<h2>Qualifications</h2>\n<p><strong>Education</strong></p>\n<ul>\n <li><p>High school diploma or equivalent required</p></li>\n</ul>\n<p><strong>Experience</strong></p>\n<ul>\n <li><p>Minimum of 1 year of customer service experience required</p></li>\n <li><p>Experience with typing, word processing, and computer applications required</p></li>\n <li><p>Previous experience in a medical office, registration, billing, or familiarity with medical terminology preferred</p></li>\n</ul>\n<h2>Responsibilities</h2>\n<ul>\n <li><p>Greets patients and family members warmly and offers assistance upon arrival.</p></li>\n <li><p>Completes all steps of pre-registration and registration, including patient interviews, verifying insurance details, collecting photo identification, obtaining necessary signatures for consent, and distributing required patient documentation.</p></li>\n <li><p>Coordinates accurate data collection to verify insurance eligibility and determine financial obligations, which may include collecting co-pays.</p></li>\n <li><p>Ensures compliance with HIPAA, Joint Commission, CDC, TMH, and all applicable state and federal regulations. Provides required informational materials at all patient access points.</p></li>\n <li><p>Responds appropriately to emergency procedures.</p></li>\n <li><p>Assists or transports patients in wheelchairs to their service location.</p></li>\n <li><p>Communicates effectively with co-workers and management regarding patient issues, follow-ups, or concerns.</p></li>\n <li><p>Demonstrates flexibility, organization, and the ability to function effectively in high-pressure situations.</p></li>\n <li><p>Prioritizes patient assistance based on medical urgency, ensuring the most critical patients are served first.</p></li>\n <li><p>Assists with onboarding and training of new staff.</p></li>\n <li><p>Maintains professionalism and respectful conduct with patients, visitors, peers, and leadership at all times.</p></li>\n <li><p>Willing to work flexible hours, including night and weekend shifts, and to cover staffing gaps as needed.</p></li>\n <li><p>Demonstrates excellent interpersonal and patient service skills, with emotional maturity and sound judgment when interacting with diverse populations.</p></li>\n <li><p>Supports and communicates the mission, vision, and goals of the department and Memorial Health.</p></li>\n <li><p>Understands and adheres to department policies and procedures.</p></li>\n <li><p>Engages in self-directed learning and participates in annual continuing education activities.</p></li>\n <li><p>Performs other job-related duties and special projects as assigned by the manager.</p></li>\n</ul>",
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          "streetAddress": "201 E Pleasant St",
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    "validThrough": "2027-06-05T04:00:00.000Z",
    "employmentType": "PART_TIME",
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