Experienced Claim Authorizer

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    "datePosted": "2026-04-23T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Fidelity National Home Warranty (FNHW)</strong> is looking to expand our authorizations team with Experienced Claim Authorizers. </p>\n<p> </p>\n<p>Experienced Authorizers will handle advanced inbound customer inquiries, intake vendor diagnosis reports, resolve complex home warranty claims in a courteous, professional, timely and appropriate manner</p>\n<p> </p>\n<p><em><strong>About Us</strong></em> – Fidelity National Home Warranty (FNHW)</p>\n<p> </p>\n<p>Fidelity National Home Warranty (FNHW) is a trusted leader in home warranty services, providing homeowners and real estate professionals, and service providers with comprehensive coverage and exceptional service. As part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer the strength and stability of a nationally recognized brand while maintaining a commitment to personalized customer care. Our mission is to help homeowners protect their investments with reliable, cost-effective home warranty solutions.</p>\n<p> </p>\n<p><strong>Why Join Us?</strong></p>\n<ul>\n <li>Industry Leader – Be part of a well-established home warranty provider and part of a Fortune 500 company.</li>\n <li>Career Growth – We invest in our employees with ongoing training, leadership development, and advancement opportunities.</li>\n <li>Competitive Compensation – Bonus potential and comprehensive benefits.</li>\n <li>Strong Company Culture – Join a team that values collaboration, innovation, and exceptional customer service.</li>\n <li>Work From Home & Travel – Enjoy flexibility while working from home, in the field, engaging with clients, and attending industry events.</li>\n</ul>\n<h2>Duties</h2>\n<ul>\n <li>Answer routine questions regarding contract coverage following standard scripts and procedures. </li>\n <li>Assists in resolving transactional requests from customers such as payment, refunds, etc., helping to trouble shoot failures and providing ‘quick fix’ recommendations for any ongoing covered issues.  </li>\n <li>input repair issues, appliance information and other relevant details regarding service work orders into the CRM.  </li>\n <li>Receive and process vendor reports to review and authorize claims for contract holders.  </li>\n <li>Maintain communication with contract holders via inbound/outbound calling and email to ensure progress or delay of claim. Manage the claim process from receipt of vendor report through claim resolution. </li>\n <li>Communicate with contract holders and vendors according to company and department policies, procedures and processes in a professional and courteous manner according to department call handling and quality standards. </li>\n <li>Maintain up-to-date knowledge of home warranty contract terms and conditions and advanced knowledge of applying coverage to resolve claims. </li>\n <li>Achieve and maintain call handling, productivity, attendance and schedule adherence standards. </li>\n <li>Perform other duties as assigned.  </li>\n</ul>\n<h2>Requirements</h2>\n<ul>\n <li>High school diploma or GED </li>\n</ul>\n<h2>Experience</h2>\n<ul>\n <li>One or more years of experience in a Home Warranty customer facing role.</li>\n <li>Ability to communicate in a courteous and professional manner.  </li>\n <li>Ability to maintain professionalism and composure under pressure.</li>\n <li>Proficiency with MS Office (Word, Excel, Outlook). </li>\n <li>Advanced knowledge of the following trades and mechanical systems: Plumbing – Electrical – HVAC – Pool & Spa – Water Heaters – Kitchen Appliances.</li>\n</ul>\n<h2>Additional Information</h2>\n<p><strong>Fidelity National Home Warranty (FNHW) offers a competitive benefits package, which includes:</strong></p>\n<ul>\n <li>Competitive salary</li>\n <li>Group Medical/Dental/Vision benefits</li>\n <li>401k with company match</li>\n <li>Stock Purchase Plan with company match</li>\n <li>Sick, vacation, and holiday pay</li>\n <li>Service recognition program</li>\n <li>Performance Based Pay</li>\n</ul>\n<p><strong>To Qualifiy for remote work, candidates must be 30 miles or more away from FNHW corporate address offices listed below:</strong></p>\n<p> </p>\n<p>2300 Corporate Circle  </p>\n<p>Henderson, NV</p>\n<p>890074     </p>\n<p>1200 Concord Ave</p>\n<p>Concord , CA</p>\n<p>94520</p>\n<p> </p>",
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