Medical Receptionist | Patient Care Coordinator Float

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      "city": "Poway",
      "state": "California"
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    "location": {
      "city": "Poway",
      "state": "California",
      "postalCode": "92064",
      "addressCountry": "United States"
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    "datePosted": "2024-04-25",
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    "description": "<p><span style=\"font-size: 16px;\">Retina Consultants San Diego is the oldest and most prestigious Retina practice in San Diego, with concierge-level patient care, high standards for professionalism and quality, advanced imaging modalities, heavy involvement in cutting-edge clinical trials, and exposure to advanced medical and surgical techniques. RCSD has offices throughout San Diego, with our home base in Poway and Satellite offices in La Jolla, Carlsbad, Coronado, and Hillcrest. We have four physicians who are leaders in their field and routinely lecture around the country and at national meetings. We are looking for an excellent candidate to join our team. Ideally, we would find a motivated candidate with a strong work ethic, empathetic towards patients, and high attention to detail. Candidates must work well with others and help us to always prioritize the patient experience.</span></p>\n<p><br></p>\n<ul>\n<li><br><span style=\"font-size: 16px;\">Maintains respectful attitude towards patients, RCSD leadership and peers. </span></li>\n<li><br><span style=\"font-size: 16px;\">Coordinates appointments, schedules, reschedules, and cancel appointments using a computerized scheduling system. </span></li>\n<li><br><span style=\"font-size: 16px;\">Works in collaboration with the Patient Care Coordinators. </span></li>\n<li><br><span style=\"font-size: 16px;\">Scheduling new patient’s appointments, registration of any new patient, mailing of New Patient Paperwork as needed. </span></li>\n<li><br><span style=\"font-size: 16px;\">Experience with demographic entry and insurance verification. </span></li>\n<li><br><span style=\"font-size: 16px;\">Assist with all messaging from the patient to the physician in a timely manner. </span></li>\n<li><br><span style=\"font-size: 16px;\">Ensures Providers schedule templates are followed and patients are scheduled accordingly to the provider template.</span></li>\n<li><br><span style=\"font-size: 16px;\">Responsible for monitoring providers schedules to ensure scheduling is accurate and/or providers has a full schedule, to monitored at least 3 days out </span></li>\n<li><br><span style=\"font-size: 16px;\">Responsible for returning all voicemails left by patients on the Nextlevel voice phone portal. Reassigns voicemail to correct departments if voicemail left is not for scheduling department. </span></li>\n<li><br><span style=\"font-size: 16px;\">Oversees phone tree call volume by extension. </span></li>\n<li><br><span style=\"font-size: 16px;\">Assist manager with training of new personal. </span></li>\n<li><br><span style=\"font-size: 16px;\">Ensures that calls are answered promptly, and patient issues and concerns are addressed in a timely manner. </span></li>\n<li><br><span style=\"font-size: 16px;\">Stays up to date with Nextech reports as requested by the practice providers.</span></li>\n<li><br><span style=\"font-size: 16px;\">Runs the following reports (i.e., No-Show reports, contact report, On-Call report, recall report) </span></li>\n<li><br><span style=\"font-size: 16px;\">Mails out no-show letters, return appointment postcards. </span></li>\n<li><br><span style=\"font-size: 16px;\">Contacts patient who has cancelled their appointment via the Promptly, ensures patients are cancelled from the schedule and reschedule if needed. </span></li>\n<li><br><span style=\"font-size: 16px;\">Assist with answering of multiline telephone.</span></li>\n<li><br><span style=\"font-size: 16px;\">Required to complete minimum of 40 to 50 calls per day to meet daily quota. </span></li>\n<li><br><span style=\"font-size: 16px;\">Files/scans health related reports/information in appropriate sections of the electronic medical record system. </span></li>\n<li><br><span style=\"font-size: 16px;\">Coordinates the release of medical information, verifies authorization, records incoming request, process request, and communicates with requestor. </span></li>\n<li><br><span style=\"font-size: 16px;\">Assures that all medical records/health information is protected and kept confidential abide by HIPPA and other privacy regulations. </span></li>\n<li><br><span style=\"font-size: 16px;\">Assist with all other shared office functions (i.e., mail, email, faxes, Promptly, New Patient referrals) </span></li>\n<li><br><span style=\"font-size: 16px;\">Properly triage incoming phone calls regarding same day appointments and directs all calls and messages appropriately.</span></li>\n<li><br><span style=\"font-size: 16px;\">Performs other duties as assigned. </span></li>\n<li><br><span style=\"font-size: 16px;\">Participates in additional projects as needed. </span></li>\n</ul>\n<ul></ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">We offer excellent candidates the following:</span></p>\n<ul>\n<li>Competitive salary.</li>\n<li>Paid vacation time.</li>\n<li>Year-end bonus.</li>\n<li>Paid Medical, Vision, Dental benefits<br></li>\n<li>401K Contribution Match</li>\n</ul>\n<p><br><span style=\"font-weight: bold;\">Candidates must have the following:</span></p>\n<ul>\n<li>Experience working as a medical assistant as a patient care coordinator.</li>\n<li>Strong skills in using electronic health records (Nextech).</li>\n<li>High school diploma or GED.</li>\n<li>A desire to provide kind and compassionate customer service</li>\n<li>Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.</li>\n</ul>\n<p><br><span style=\"font-weight: bold;\">Ideal candidates also have:</span></p>\n<ul>\n<li>Experience as a receptionist in an Ophthalmology and/or Retina practice.</li>\n<li>Fluency in Spanish and English is a plus.</li>\n</ul>\n<p><br><span style=\"font-weight: bold;\">Job Type: <br></span>This is a potential full-time position with hours that may vary from 6:30am-5pm, Monday through Friday. We have five locations and will require the patient care coordinator to be able and willing to cover at any location needed.<br><br>Feel free to visit our website at www.rcsd.com<br></p>",
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