Senior Cloud Support Engineer

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    "description": "<p><span style=\"font-size: 24pt; font-weight: bold\">Cloudland – Where Innovation Meets Collaboration</span></p>\n<p>At <span style=\"font-weight: bold\">Cloudland</span>, we’re shaping the future of modern work. From DaaS/IaaS and M365 Modern Workplace to cloud automation, we deliver cutting-edge solutions with a strong focus on primary healthcare providers and Professional Services organisations. Our reach spans New Zealand and Australia, and we take pride in fostering a team culture of collaboration, innovation, and excellence.</p>\n<p>Our people are at the heart of what we do. We don’t just provide technology, we create solutions that empower businesses. If you’re looking for a team where you can grow, contribute, and make a real impact, you’ve come to the right place.</p>\n<p><span style=\"font-size: 24pt; font-weight: bold\">The Opportunity - Senior Cloud Support Engineer</span></p>\n<p>Now, we're looking for a Senior Cloud Support Engineer to join our Wellington branch - a role that offers more than just technical support. This is a stepping stone to a dynamic career path, where you’ll gain exposure to service management, operations, platform development, and sales across our locations.</p>\n<p>Why Join Us?</p>\n<ul>\n<li>Work alongside a passionate and experienced team dedicated to innovation and excellence.</li>\n<li>Be mentored by senior engineers and leadership, helping you elevate your technical skills and expertise.</li>\n<li>Engage with a diverse range of clients, from startups to enterprise-level businesses.</li>\n<li>Play a key role in a company that values collaboration, career growth, and personal development.</li>\n</ul>\n<p>What You’ll Do:</p>\n<ul>\n<li>Provide Level 2 and 3 remote (and occasional onsite) technical support to our clients.</li>\n<li>Manage Service Desk calls, troubleshoot complex issues, and escalate when necessary.</li>\n<li>Act as a technical escalation point for the wider team when required.</li>\n<li>Participate in a paid on-call roster to ensure seamless service.</li>\n<li>Work autonomously while contributing to a supportive and high-performing team.</li>\n</ul>\n<p>Who You Are:</p>\n<ul>\n<li>A problem-solver with a proven track record in Level 2-3 (or similar) Service Desk roles.</li>\n<li>Skilled in Microsoft infrastructure and M365 technologies.</li>\n<li>An excellent communicator, able to build strong relationships with clients and colleagues.</li>\n<li>Quick-thinking, adaptable, and able to thrive under pressure.</li>\n<li>A team player who takes pride in delivering top-tier customer service.</li>\n<li>Experience with primary healthcare PMS systems is a plus!</li>\n</ul>\n<p>What We’re Looking For:</p>\n<ul>\n<li>A positive attitude, motivation, and reliability.</li>\n<li>Someone who truly cares about doing what’s right for the customer.</li>\n<li>NZ residency or legal work rights and a full driver’s license (Wellington-based applicants preferred).</li>\n</ul>\n<p><span style=\"font-size: 24pt; font-weight: bold\">Your Future Starts Here</span></p>\n<p>This is more than just a job - it’s an opportunity to grow in a company that champions innovation, teamwork, and career progression. Whether you're looking to expand your technical expertise or step into leadership roles, we provide the foundation for your success.</p>\n<p>Ready to take the next step? Apply today and be part of something extraordinary!</p>\n<p> </p>",
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