IT Support Specialist

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    "raw": "Crisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA",
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{
  "detail": {
    "city": "Tampa",
    "jobId": 158997,
    "level": "",
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    "legalId": 9,
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    "jobShift": "Day",
    "jobTitle": "IT Support Specialist",
    "location": "Crisis Center of Tampa Bay - Tampa, FL 33613",
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    "clientCode": "13R58",
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    "description": "<p style=\"text-align:right\">&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:center\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">CRISIS CENTER OF TAMPA BAY</span></strong></span></p>\n\n<p style=\"text-align:center\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">&nbsp;POSITION DESCRIPTION &ndash; IT Support Specialist</span></strong></span></p>\n\n<p style=\"text-align:center\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Position Details</span></span></strong></span></p>\n\n<p style=\"margin-right:-19px; text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Job Status:</span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Full Time, Non-Exempt</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Reports to<strong>: </strong></span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Information Systems Manager</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Department:</span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> IT Services</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Position Summary</span></span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional, or situational problems. This role is responsible for the day-to-day technical support of our staff, hardware, and core business applications. While we partner with an external provider for backend infrastructure management, this position serves as the primary resource for all end-user technical needs and local system maintenance. This position reports to the Information Systems Manager and, in his or her absence, the COO.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Strategic/Transformational</span></span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> <strong><span style=\"color:red\">Duties and Responsibilities</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ensure the functioning of all technology systems deployed for the organization by maintaining effective communication with the different divisions of the Crisis Center, as well as working with third-party information technology support services to minimize disruption of vital information systems.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. </span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Transactional/Administrative</span></span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> <strong><span style=\"color:red\">Duties and Responsibilities</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Identity &amp; Access Management:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Manage user lifecycles, group memberships, and permissions within a hybrid directory environment.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Endpoint Management:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Provision, deploy, and maintain workstations and mobile devices using modern automated deployment and mobile device management (MDM) platforms.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">General Technical Support:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Troubleshoot hardware and software issues for on-site and remote employees, including productivity suites and specialized business applications.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Hardware &amp; Peripherals:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Manage physical workstation setups, including laptop hardware, docking stations, and local/networked imaging equipment.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Communication Systems:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Support cloud-based unified communications (UCaaS) and collaboration platforms.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Security &amp; Compliance:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Ensure all endpoints remain compliant with organizational security policies, including patching, encryption, and endpoint protection.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Documentation:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Maintain accurate hardware inventory and develop internal knowledge base articles for common technical workflows.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">On-Call Rotation:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Participate in a scheduled on-call rotation to provide emergency support for our 24/7 operations.</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Required Competencies </span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Cooperation/Teamwork </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Engaging Communication </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Customer Service (Internal &amp; External) </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers&rsquo; long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Adaptability </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Problem Solving </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">- Views problems as opportunities to create new solutions.&nbsp; Anticipates potential problems and analyzes alternative solutions.&nbsp; </span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Judgment </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Valuing &amp; Fostering Diversity </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Self-Management </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">&ndash; Takes responsibility for one&rsquo;s behavior and well-being; Works effectively under stress and adapting one&rsquo;s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></li>\n</ul>\n\n<p style=\"margin-left:48px\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Education and Experience</span></span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Operating Systems:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Proficiency in supporting modern Windows desktop environments and mobile operating systems (iOS/Android).</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Cloud Productivity:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Experience managing users within cloud-based productivity and email ecosystems.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Hardware:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Ability to diagnose and perform basic repairs on professional-grade laptop and desktop hardware.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Networking:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Basic understanding of TCP/IP, wireless connectivity, and remote access/VPN troubleshooting.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Systems Management:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Experience utilizing centralized monitoring, management tools, and ticketing systems.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Knowledge, Skills, and Abilities</span></span></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of software application installation, operation, testing, and maintenance methods and techniques.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of current computer hardware, software characteristics and features.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of operating system software.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">A logical approach to troubleshooting with a desire to understand root causes.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of organizational standards for hardware and/or software.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of best practices for security (encryption, identity management, compliance etc.)</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to detect, analyze, and solve hardware/software problems.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Skill in communicating and training technical information to non-technical users.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Skill in systematic problem solving.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to manage time effectively and respond promptly to emergency support requests when on call.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Comfortable working in a collaborative environment where internal IT and third-party partners share responsibility for organizational success.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Possess excellent time management and organizational skills.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to maintain confidential data.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to execute deliverables, work under pressure and adhere to deadlines in a manner consistent with the vision and mission of the Crisis Center of Tampa Bay.</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p style=\"margin-right:-54px\"><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:red\">Physical Demands/Working Conditions</span></span></strong></span></span></p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Physical Requirement: </span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must have ability to lift and carry up to 25 lbs. Employee must be at to see, sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.<em> </em></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Working Conditions</span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">: Duties are performed primarily in an office setting. On occasion it will require the use of a personal automobile to travel to meetings or branch locations and you could be exposed to changing weather. The noise level is quiet.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Travel</span></span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">: Minimal.&nbsp; Local travel to other sites required.</span></span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Hours</span></span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">: Monday-Friday varied hours, with on-call responsibilities after hours and holidays. </span></span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"background-color:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">.</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"background-color:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. Must be cleared in DCF Clearinghouse </span></span></span></em><a href=\"https://info.flclearinghouse.com\"><span style=\"background-color:#f8f9fa\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">https://info.flclearinghouse.com</span></span></a><em> </em></span></p>\n",
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    "salaryRange": "$21.00 - $31.00",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"IT Support Specialist\",\"identifier\":\"J13R58158997\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/158997\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-05-19\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $21.00 - $31.00Travel Percentage: NegligibleJob Shift: DayJob Category: Information Technology&nbsp;\\n\\n&nbsp;\\n\\nCRISIS CENTER OF TAMPA BAY\\n\\n&nbsp;POSITION DESCRIPTION &ndash; IT Support Specialist\\n\\n&nbsp;\\n\\nPosition Details\\n\\nJob Status: Full Time, Non-Exempt\\n\\nReports to: Information Systems Manager\\n\\nDepartment: IT Services\\n\\n&nbsp;\\n\\nPosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional, or situational problems. This role is responsible for the day-to-day technical support of our staff, hardware, and core business applications. While we partner with an external provider for backend infrastructure management, this position serves as the primary resource for all end-user technical needs and local system maintenance. This position reports to the Information Systems Manager and, in his or her absence, the COO.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\n\\n&nbsp;\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tEnsure the functioning of all technology systems deployed for the organization by maintaining effective communication with the different divisions of the Crisis Center, as well as working with third-party information technology support services to minimize disruption of vital information systems.\\n\\tInvolves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\n&nbsp;\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tIdentity &amp; Access Management: Manage user lifecycles, group memberships, and permissions within a hybrid directory environment.\\n\\tEndpoint Management: Provision, deploy, and maintain workstations and mobile devices using modern automated deployment and mobile device management (MDM) platforms.\\n\\tGeneral Technical Support: Troubleshoot hardware and software issues for on-site and remote employees, including productivity suites and specialized business applications.\\n\\tHardware &amp; Peripherals: Manage physical workstation setups, including laptop hardware, docking stations, and local/networked imaging equipment.\\n\\tCommunication Systems: Support cloud-based unified communications (UCaaS) and collaboration platforms.\\n\\tSecurity &amp; Compliance: Ensure all endpoints remain compliant with organizational security policies, including patching, encryption, and endpoint protection.\\n\\tDocumentation: Maintain accurate hardware inventory and develop internal knowledge base articles for common technical workflows.\\n\\tOn-Call Rotation: Participate in a scheduled on-call rotation to provide emergency support for our 24/7 operations.\\n\\n\\n&nbsp;\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers&rsquo; long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.&nbsp; Anticipates potential problems and analyzes alternative solutions.&nbsp; \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management &ndash; Takes responsibility for one&rsquo;s behavior and well-being; Works effectively under stress and adapting one&rsquo;s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\n&nbsp;\\n\\nEducation and Experience\\n\\n\\n\\tOperating Systems: Proficiency in supporting modern Windows desktop environments and mobile operating systems (iOS/Android).\\n\\tCloud Productivity: Experience managing users within cloud-based productivity and email ecosystems.\\n\\tHardware: Ability to diagnose and perform basic repairs on professional-grade laptop and desktop hardware.\\n\\tNetworking: Basic understanding of TCP/IP, wireless connectivity, and remote access/VPN troubleshooting.\\n\\tSystems Management: Experience utilizing centralized monitoring, management tools, and ticketing systems.\\n\\n\\n&nbsp;\\n\\nKnowledge, Skills, and Abilities\\n\\n\\n\\tKnowledge of software application installation, operation, testing, and maintenance methods and techniques.\\n\\tKnowledge of current computer hardware, software characteristics and features.\\n\\tKnowledge of operating system software.\\n\\tA logical approach to troubleshooting with a desire to understand root causes.\\n\\tKnowledge of organizational standards for hardware and/or software.\\n\\tKnowledge of best practices for security (encryption, identity management, compliance etc.)\\n\\tAbility to detect, analyze, and solve hardware/software problems.\\n\\tSkill in communicating and training technical information to non-technical users.\\n\\tSkill in systematic problem solving.\\n\\tAbility to manage time effectively and respond promptly to emergency support requests when on call.\\n\\tComfortable working in a collaborative environment where internal IT and third-party partners share responsibility for organizational success.\\n\\tPossess excellent time management and organizational skills.\\n\\tAbility to maintain confidential data.\\n\\tAbility to execute deliverables, work under pressure and adhere to deadlines in a manner consistent with the vision and mission of the Crisis Center of Tampa Bay.\\n\\n\\n&nbsp;\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to see, sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. \\n\\n&nbsp;\\n\\nWorking Conditions: Duties are performed primarily in an office setting. On occasion it will require the use of a personal automobile to travel to meetings or branch locations and you could be exposed to changing weather. The noise level is quiet.\\n\\n&nbsp;\\n\\nTravel: Minimal.&nbsp; Local travel to other sites required.\\n\\n&nbsp;\\n\\nHours: Monday-Friday varied hours, with on-call responsibilities after hours and holidays. \\n\\n&nbsp;\\n\\n&nbsp;\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\n&nbsp;\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. Must be cleared in DCF Clearinghouse https://info.flclearinghouse.com \\nQualifications\",\"responsibilities\":\"&nbsp;\\n\\n&nbsp;\\n\\nCRISIS CENTER OF TAMPA BAY\\n\\n&nbsp;POSITION DESCRIPTION &ndash; IT Support Specialist\\n\\n&nbsp;\\n\\nPosition Details\\n\\nJob Status: Full Time, Non-Exempt\\n\\nReports to: Information Systems Manager\\n\\nDepartment: IT Services\\n\\n&nbsp;\\n\\nPosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional, or situational problems. This role is responsible for the day-to-day technical support of our staff, hardware, and core business applications. While we partner with an external provider for backend infrastructure management, this position serves as the primary resource for all end-user technical needs and local system maintenance. This position reports to the Information Systems Manager and, in his or her absence, the COO.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\n\\n&nbsp;\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tEnsure the functioning of all technology systems deployed for the organization by maintaining effective communication with the different divisions of the Crisis Center, as well as working with third-party information technology support services to minimize disruption of vital information systems.\\n\\tInvolves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\n&nbsp;\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tIdentity &amp; Access Management: Manage user lifecycles, group memberships, and permissions within a hybrid directory environment.\\n\\tEndpoint Management: Provision, deploy, and maintain workstations and mobile devices using modern automated deployment and mobile device management (MDM) platforms.\\n\\tGeneral Technical Support: Troubleshoot hardware and software issues for on-site and remote employees, including productivity suites and specialized business applications.\\n\\tHardware &amp; Peripherals: Manage physical workstation setups, including laptop hardware, docking stations, and local/networked imaging equipment.\\n\\tCommunication Systems: Support cloud-based unified communications (UCaaS) and collaboration platforms.\\n\\tSecurity &amp; Compliance: Ensure all endpoints remain compliant with organizational security policies, including patching, encryption, and endpoint protection.\\n\\tDocumentation: Maintain accurate hardware inventory and develop internal knowledge base articles for common technical workflows.\\n\\tOn-Call Rotation: Participate in a scheduled on-call rotation to provide emergency support for our 24/7 operations.\\n\\n\\n&nbsp;\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers&rsquo; long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.&nbsp; Anticipates potential problems and analyzes alternative solutions.&nbsp; \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management &ndash; Takes responsibility for one&rsquo;s behavior and well-being; Works effectively under stress and adapting one&rsquo;s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\n&nbsp;\\n\\nEducation and Experience\\n\\n\\n\\tOperating Systems: Proficiency in supporting modern Windows desktop environments and mobile operating systems (iOS/Android).\\n\\tCloud Productivity: Experience managing users within cloud-based productivity and email ecosystems.\\n\\tHardware: Ability to diagnose and perform basic repairs on professional-grade laptop and desktop hardware.\\n\\tNetworking: Basic understanding of TCP/IP, wireless connectivity, and remote access/VPN troubleshooting.\\n\\tSystems Management: Experience utilizing centralized monitoring, management tools, and ticketing systems.\\n\\n\\n&nbsp;\\n\\nKnowledge, Skills, and Abilities\\n\\n\\n\\tKnowledge of software application installation, operation, testing, and maintenance methods and techniques.\\n\\tKnowledge of current computer hardware, software characteristics and features.\\n\\tKnowledge of operating system software.\\n\\tA logical approach to troubleshooting with a desire to understand root causes.\\n\\tKnowledge of organizational standards for hardware and/or software.\\n\\tKnowledge of best practices for security (encryption, identity management, compliance etc.)\\n\\tAbility to detect, analyze, and solve hardware/software problems.\\n\\tSkill in communicating and training technical information to non-technical users.\\n\\tSkill in systematic problem solving.\\n\\tAbility to manage time effectively and respond promptly to emergency support requests when on call.\\n\\tComfortable working in a collaborative environment where internal IT and third-party partners share responsibility for organizational success.\\n\\tPossess excellent time management and organizational skills.\\n\\tAbility to maintain confidential data.\\n\\tAbility to execute deliverables, work under pressure and adhere to deadlines in a manner consistent with the vision and mission of the Crisis Center of Tampa Bay.\\n\\n\\n&nbsp;\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to see, sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. \\n\\n&nbsp;\\n\\nWorking Conditions: Duties are performed primarily in an office setting. On occasion it will require the use of a personal automobile to travel to meetings or branch locations and you could be exposed to changing weather. The noise level is quiet.\\n\\n&nbsp;\\n\\nTravel: Minimal.&nbsp; Local travel to other sites required.\\n\\n&nbsp;\\n\\nHours: Monday-Friday varied hours, with on-call responsibilities after hours and holidays. \\n\\n&nbsp;\\n\\n&nbsp;\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\n&nbsp;\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. Must be cleared in DCF Clearinghouse https://info.flclearinghouse.com \\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Information Technology\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"Not Specified\"}",
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