Technical Services Intern

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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;text-indent:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;color:black;font-weight:bold;text-align:center;' id=\"isPasted\"><span style='font-size:24px;font-family:\"Calibri\",sans-serif;'>TECHNICAL SERVICES INTERN</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'><strong>JOB DESCRIPTION</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'><strong><span style='font-size:21px;font-family:\"Calibri\",sans-serif;'>A.C.T. Entertainment</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>DEPARTMENT:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;Technical Services &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<strong>FLSA STATUS:</strong>&nbsp; Non-Exempt</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>REPORTS TO:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;Software Support Manager &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<strong>EFFECTIVE DATE:</strong>&nbsp; 01/07/2026</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>SUMMARY: </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The ACT Entertainment Technical Services Internship offers an introductory overview of software and hardware support and repair across the ACT Entertainment product range. &nbsp;The intern will have the opportunity to gain hands-on experience in providing technical assistance and support to customers utilizing our range of software products as well as strengthen communication, critical thinking and problem-solving skills to enhance their overall knowledge of the entertainment lighting industry. &nbsp; This role offers the ability to be part-time or full-time working among our software support, hardware support, and fixture support departments.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>DUTIES AND RESPONSIBILITIES:</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Assist with development and maintenance of ACT Academy content and support documentation, including knowledge base articles, FAQs, and troubleshooting guides, to empower customers and improve support efficiency.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Assist with testing and quality control of lighting consoles and moving lights for sales and/or demos</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Assist in diagnosing software problems.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Assisting in performing preventative maintenance and basic repair of lighting consoles and moving lights.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Other related duties as assigned by supervisor.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>SUPERVISORY RESPONSIBILITIES:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>This job has no supervisory responsibilities.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>QUALIFICATIONS:</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Currently enrolled in an undergraduate or graduate degree in lighting design, entertainment technology, or related field.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Strong interest in pursuing a career in software support, technical service, or related field.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Basic understanding of troubleshooting methodologies.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Ability to work effectively, both independently and in a team environment, collaborating with colleagues.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Eagerness to learn and adapt to the work environment.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>A customer-focused mindset, with a passion for delivering exceptional customer service and support.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Attention to detail.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Proficiency in common software applications a plus.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>TRAVEL REQUIREMENTS:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>None</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>COMPANY VALUES:</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Deliver Legendary Service:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; It&rsquo;s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the &ldquo;WOW&rdquo; factor that turns customers into raving fans. This includes both internal and external customers.&nbsp;</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Do the Right Thing, Always:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; <span style=\"color:black;\">Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, <em>especially when no one&rsquo;s looking</em>. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. </span></span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Practice Blameless Problem-Solving:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>&nbsp;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don&rsquo;t make the same mistake twice. Get smarter with every mistake. Learn from every experience.&nbsp;</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Contribute to Profit:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; We&rsquo;re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Honor Commitments:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; Do what you say you&rsquo;re going to do, when you say you&rsquo;re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can&rsquo;t be fulfilled, notify others early and agree on a new deliverable to be honored.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Embrace Change and Growth: </span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Be Positive:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Keep Things Fun:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don&rsquo;t take things personally or take yourself too seriously. Laugh every day.&nbsp;</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>PHYSICAL DEMANDS AND WORK ENVIRONMENT:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Frequently required to stand.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Frequently required to walk.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Continually required to utilize hand and finger dexterity.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Continually required to talk or hear.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>While performing the duties of this job, the noise level in the work environment is usually quiet.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The employee must lift and/or move up to 50 pounds.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</span></em><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></em></p><p><br></p></div></div></div></div></div>\n",
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