Analyst - ServiceNow

{
  "content_hash": "87953e8285c3f542089b4acd309804b9838654ce5b8ce163496eac8f1e43d88a",
  "source_hash": "02b5fca5afa28ec5adf08b97bbe33b4a187505e123e7b6c4e4c462e2f5763765",
  "last_changed_at": "2026-06-01T13:46:09.298Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Chennai, UNAVAILABLE, IN",
    "city": "UNAVAILABLE",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:12:52.131Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Chennai, UNAVAILABLE, IN",
      "city": "UNAVAILABLE",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "json_ld": {
    "url": "https://indiacareers-lennox.icims.com/jobs/50880/analyst---servicenow/job",
    "@type": "JobPosting",
    "title": "Analyst - ServiceNow",
    "@context": "http://schema.org",
    "datePosted": "2025-12-17T05:00:00.000Z",
    "description": "<h2>Company Profile</h2>\n<p><strong>Lennox (NYSE: LII)</strong> Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.</p>\n<h2>Job Description</h2>\n<p>The ideal candidate will be responsible for the analysis, support, Monitoring, Continual Improvement of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.</p>\n<ul>\n <li>ServiceNow Sr Analyst will be responsible for Production Stability, Operations, Administration, Monitoring, Continual Improvement initiatives related to various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications.</li>\n <li>Bring out innovative thoughts around Operational activities, System improvements, Production stability & improve the user experiences.</li>\n <li>Help in Maintianing integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.</li>\n <li>Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.</li>\n <li>Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.</li>\n <li>Prepare process flow and user guide, KB documents based on the needs of the incidents , activities</li>\n <li>Building Test cases using ATF or create testing documents and convert to ATF as required.</li>\n <li>Troubleshoot open incidents and perform RCA (root cause analysis) of the same. </li>\n <li>Support business users with any functional related queries, post-delivery of the business requirements as and when needed</li>\n <li>Support in addressing urgent / priority incidents as part of On-call.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>3 to 6 Years of experience in ServiceNow Operations</li>\n <li>Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.</li>\n <li>Experience in Operations and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.</li>\n <li>Worked on some type of integrations Like REST, SOAP that Service Now supports</li>\n <li>Good experience in Analysis, Debugging, Critical Code documentations, Business document creation, interacting with Business to resolve issues / Queries</li>\n <li>Good Experience in Operational Activities, On Call handling, System monitoring and Performance activities</li>\n <li>Experience/ Awareness in Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.</li>\n <li>Good knowledge in whatever been worked </li>\n <li>Know basics of Discovery and CMDB </li>\n <li>Excellence in Workflow Management</li>\n <li>Performance Analytics experience is good to have</li>\n <li>Good communication and analytical skills.</li>\n <li>Ability to work independently with limited supervision.</li>\n <li>Knowledge of the ITIL process</li>\n</ul>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "600113",
          "addressRegion": "UNAVAILABLE",
          "streetAddress": "UNAVAILABLE",
          "addressCountry": "IN",
          "addressLocality": "Chennai",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-12-17T05:00:00.000Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "Lennox International",
      "@type": "Organization",
      "sameAs": "www.lennoxinternational.com"
    },
    "occupationalCategory": "Information Technology"
  },
  "detail_meta": {
    "url": "https://indiacareers-lennox.icims.com/jobs/50880/analyst---servicenow/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 36639,
    "compact_response_bytes": 4464,
    "original_response_bytes": 36639
  },
  "sitemap_job": {
    "id": "50880",
    "url": "https://indiacareers-lennox.icims.com/jobs/50880/analyst---servicenow/job",
    "slug": "analyst---servicenow",
    "lastmod": "2026-05-28T07:53:01-04:00"
  },
  "detail_errors": []
}