Front Desk Agent

{
  "content_hash": "a11662da96098e9e8881333ab05518d44cf19c6ee7545a0f49b0316eab4485a2",
  "source_hash": "6c39c486adc27a88c20b89891f53e6d2459eaa0f6e2cd4fdd02d68cad70dfa84",
  "last_changed_at": "2026-06-18T11:40:04.046Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "TX, United States",
    "city": null,
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T11:40:03.311Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "TX, United States",
      "city": null,
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "163925",
    "Title": "Front Desk Agent",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Hotel-Operations",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000053522582,
    "JobFamilyId": 300000060221232,
    "JobFunction": "Hotel Operations",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Bexar",
        "Region2": "TX",
        "Region3": null,
        "Building": null,
        "Latitude": "29.42509",
        "Longitude": "-98.48875",
        "LocationId": 300000059453625,
        "PostalCode": "78205",
        "TownOrCity": "San Antonio",
        "AddressLine1": "111 E. Pecan Street",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "IC - San Antonio Riverwalk (SATPN)"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300004168062025,
    "WorkplaceType": "",
    "BusinessUnitId": 300000057508094,
    "OrganizationId": 1,
    "GeographyNodeId": 100000318960649,
    "JobFunctionCode": "Hotel_Operations",
    "LegalEmployerId": 300000057387380,
    "PrimaryLocation": "TX, United States",
    "RequisitionType": "Hotels",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": "2026-09-30T13:00:00+00:00",
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><strong>Role Purpose</strong></p><p>The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.&nbsp;</p><p><strong>Key Accountabilities</strong></p><ul><li>Be the warm welcome that kicks off a memorable guest experience.&nbsp;</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone&nbsp;</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.&nbsp;</li><li>Handle cash and credit transactions.&nbsp;</li><li>Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.&nbsp;</li><li>Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.&nbsp;</li><li>Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.&nbsp;</li><li>Take pride in your appearance and place as a brand ambassador.&nbsp;</li><li>Always know what events and activities are on the day’s schedule.&nbsp;</li><li>Jump into other ad-hoc duties when your colleagues need your help.</li></ul><p><strong>Key Skills &amp; Experiences</strong></p><ul><li>Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.&nbsp;</li><li>Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.&nbsp;</li><li>Fluency in the local language - extra language skills would be great, but not essential.&nbsp;</li><li>Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers</li><li>Flexibility - night, weekend and holiday shifts are all part of the job.&nbsp;</li><li>You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.&nbsp;</li><li>Experience - ideally you’ll have spent at least one year in a front desk or guest service position.&nbsp;</li><li>Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.</li></ul><p>The hourly pay rate for this role is $18.00. &nbsp;We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.<br>The following</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?",
    "ExternalPostedStartDate": "2026-06-03T16:11:23+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "As the world’s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.",
    "primaryLocationCoordinates": [
      {
        "Latitude": "28.8766",
        "Longitude": "-97.67189",
        "CountryCode": "US",
        "GeographyId": 300000053522582,
        "GeographyNodeId": 100000318960649
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "163925",
    "Title": "Front Desk Agent",
    "JobType": null,
    "Distance": 1780444800000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-06-03",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000053522582,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Bexar",
        "Region2": "TX",
        "Region3": null,
        "Building": null,
        "Latitude": 29.42509,
        "Longitude": -98.48875,
        "LocationId": 300000059453625,
        "PostalCode": "78205",
        "TownOrCity": "San Antonio",
        "AddressLine1": "111 E. Pecan Street",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "IC - San Antonio Riverwalk (SATPN)"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000057508094,
    "OrganizationId": 1,
    "PostingEndDate": null,
    "LegalEmployerId": 300000057387380,
    "PrimaryLocation": "TX, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-evax-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22163925%22,siteNumber=CX_1001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 6945
  },
  "detail_errors": []
}