Home › Companies › 933e9bf8 7451 4e68 Ab70 C2e8647fcda5 9200964126660 2 › Help Desk Specialist I
Help Desk Specialist I
933e9bf8 7451 4e68 Ab70 C2e8647fcda5 9200964126660 2 · Patuxent River, MD, Patuxent River, MD, US, Patuxent River, MD · Hybrid · Active · $15–$17 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 933e9bf8 7451 4e68 Ab70 C2e8647fcda5 9200964126660 2 |
| Title | Help Desk Specialist I |
| Normalized title | - |
| Department / team | - |
| Location | Patuxent River, MD, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $15–$17 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2024-09-11 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 933e9bf8 7451 4e68 Ab70 C2e8647fcda5 9200964126660 2. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Patuxent River. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 933e9bf8 7451 4e68 Ab70 C2e8647fcda5 9200964126660 2 |
| Source | eb438c30-e086-4510-944f-902db820c84d |
| ATS provider | ADP Workforce Now Recruiting |
Description
ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I.
Position is onsite with possible hybrid option.
JOB DUTIES/RESPONSIBILITIES:
- Answering and remediating trouble calls during business hours for approximately 30 resident students, 53 ISG faculty and staff and 25 support contractors.
-Answering all Tier 1 calls, create and remediate Tier 1 tickets, escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations.
-Experience with generating help desk tickets in the NPS Ivanti Service Desk system.
- Support technologies including computer hardware and software, computer assisted information retrieval, data communication networks, local area networks and technology interfaces.
-Determine if equipment is covered by warranty or maintenance contract and process accordingly.
-Remove and replace defective hardware components. Perform all upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC).
-Troubleshoot and resolve conflicts between ISG operating requirements and NPS/DSCA software, systems, applications, hardware/devices, and operating systems.
-Keep customers informed on request status and progress. Perform trend analysis on common and recurring issues.
-Ensure the integrity and availability of all ISG computer and mobile computing systems by patching and updating ISG network connected systems.
-Monitor, maintain and service ISG Local Area Network (LAN) and ensure access to LAN by ISG faculty and staff.
-Update and maintain Operating System and application software at least monthly and whenever critical security updates are available.
REQUIREMENTS :
At least one year experience installing, operating, maintaining and troubleshooting various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software.
All support personnel must possess “CompTIA Security+” or other acceptable cybersecurity workforce certifications as required in DoD 5270 at the IAT-2 level -or- obtain certification within 12 months of being assigned to the contract.
SECURITY CLEARANCE REQUIREMENT :
Currently holds a T3 DoD SECRET clearance is required. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.
Full job record
| Job ID | 67701a230c011338edb166b6770aab34065322fe |
| Org ID | 55932f81-2000-4275-9c42-bdbab8d30ac0 |
| Source ID | eb438c30-e086-4510-944f-902db820c84d |
| Board ID | eb438c30-e086-4510-944f-902db820c84d |
| Provider | adp_workforcenow |
| Provider Job Key | 487381 |
| Title | Help Desk Specialist I |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Patuxent River, MD, Patuxent River, MD, US, Patuxent River, MD |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | MD |
| City | Patuxent River |
| Salary Raw | 15.25 To 17 (USD) Hourly |
| Salary Min | 15.25 |
| Salary Max | 17 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=933e9bf8-7451-4e68-ab70-c2e8647fcda5&ccId=9200964126660_2&lang=en_US&type=JS&jobId=487381&jwId=9201042035225_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=933e9bf8-7451-4e68-ab70-c2e8647fcda5&ccId=9200964126660_2&lang=en_US&type=JS&jobId=487381&jwId=9201042035225_1 |
| First Seen At | 2026-05-31 18:59:09Z |
| Last Seen At | 2026-06-06 12:09:22Z |
| Last Checked At | 2026-06-06 12:09:22Z |
| Last Changed At | 2026-06-06 12:09:22Z |
| Inactive At | — |
| Source Posted At | 2024-09-11 18:59:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=933e9bf8-7451-4e68-ab70-c2e8647fcda5|9200964126660_2/date=2026-06-06/2026-06-06T12-09-22-381Z-eb1e9262785cfeae1f38b0428a008a770c2938724f030c692b4fc2e8aeeaaabf.json |
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