Seasonal Bourbon Specialist/Tour Guide

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    "requisitionDescription": "<div><p><br></p><table border=\"1\" cellpadding=\"0\" cellspacing=\"0\" id=\"isPasted\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Job Summary/Primary Functions:</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p>Log Still is seeking a seasonal&nbsp; Bourbon Specialist/Tour Guide to lead tastings, tours, and other customer experience events, providing information to individuals and groups. &nbsp;As assigned, the Bourbon Specialist/Tour Guide prepares and serves alcoholic and nonalcoholic beverages to patrons, oversees the stock of liquor and bar supplies, and collects money for drinks served.</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Major Job Responsibilities/Key Duties:</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Prepares and serves Log Still Distillery products and nonalcoholic drinks as ordered, educating guests on products and offerings</li><li>Greets customers, provides customer with initial safety and administrative information and direction, and distributes any safety devices required</li><li>Conducts tasting/tour/experiences, providing interesting information about campus locations, buildings, or specific points of interest, while tailoring to the age and interest of customers, as well as skills and ability levels</li><li>Describes operations of mini-still in the Tasting Room as it relates to products served</li><li>Describes the operations of the production and distillation processes in the distillery</li><li>Solicits feedback from customers on Log Still Distillery&rsquo;s products and works with distillers on developing ideas for &ldquo;special select offerings&rdquo; based on consumer feedback and/or trends</li><li>Facilitates rich discussions that maintain customer interest, relaying important or interesting historical facts, dates, and anecdotes related to Log Still Distillery</li><li>Maintains the bar and keeps it clean and organized; attractively displays glasses and liquor bottles</li><li>Ensures that customers are of legal drinking age by checking photo identification</li><li>Uses proper judgment and, when necessary, declines service to customers who are intoxicated or disruptive</li><li>Collects money from customers for drinks prepared and served</li><li>Submits orders or creates requisition forms for liquor, beer, and other tasting-related supplies</li><li>Engages wit and charm to enhance the customer experience.</li><li>Maintains compliance with all applicable safety practices, environmental regulations, and established policies</li><li>Performs other duties as periodically assigned&nbsp;</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Skills / Experience Required:</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Must be 21 years of age or older</li><li>Knowledge of, and passion for, bourbon, whiskey, and distilled spirits</li><li>At least 2 years of related (bourbon) experience required</li><li>Trade knowledge - Understanding the retail and on-premise buyer mindset</li><li>Excellent customer service skills and focus on serving customers and attention to detail, going above and beyond what the customer expects</li><li>Ability to provide experiences (tours/tasting) that are clear, informative, and entertaining</li><li>Understanding and knowledge of (or strong desire to learn) the family history in the bourbon industry</li><li>Great public speaking skills</li><li>Ability to remain calm when dealing with unruly and argumentative patrons</li><li>Ability to learn point of service software used by company</li><li>Maintain a positive, friendly demeanor at all times</li><li>Must be punctual</li><li>Ability to complete orders quickly and accurately</li><li>Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise</li><li>Strong oral communication skills: ability to talk to others to convey information effectively; strong written communication skills</li><li>Excellent time management skills: ability to be proactive and take initiative</li><li>Excellent organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently</li><li>Empathy- Being aware of others&#39; reactions and understanding why they react as they do</li><li>Teamwork &ndash; Ability to flex scope of responsibility and perform other functions as needed, regardless of job description</li><li>Proficiency with personal computers / laptops and associated programs (Windows, Microsoft office suite of programs)</li><li>&nbsp;</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Desired Skills:</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Executive or Certified Bourbon Steward</li><li>Completion of ServSafe Training</li><li>Completion of Server Training in Alcohol Regulations (STAR)</li></ul><ul><li>Completion of mixology, barkeeping, or other related training required</li></ul><p>&nbsp;</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Education Required:</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>High School Diploma or GED</li><li>Certified Bourbon Steward within 30 days of hire (or as class offerings allow)</li><li>Successful completion of SERV Safe Training within 30 days of hire</li><li>Successful completion of Server Training in Alcohol Regulations (STAR) upon hire</li></ul><p>&nbsp;</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Special Working Conditions (e.g., Temperature Extremes, Lifting, Noise, Off-shifts)</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Prolonged periods of standing and walking</li><li>Must be able to work in varied climatic conditions</li><li>No allergies/sensitivities to spirits distilling environment</li><li>Physically able to speak for long periods of time while walking without becoming winded</li><li>Flexible schedule to work on weekends</li><li>Must be able to lift at least 15 pounds</li></ul><p>&nbsp;</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Reports to: &nbsp;</strong>Visitor Center Manager</p><p><br></p><p>Log Still Distillery is committed to provide equal employment opportunities to all applicants for employment without regard to race, religion, color, sex, pregnancy or pregnancy-related conditions, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran&rsquo;s status, or any other status or characteristic protected by applicable law.</p></td></tr></tbody></table><p><br></p></div>\n",
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