Head of Payments and Identity

About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the Role Polymarket is building Polymarket US — a fully regulated, exchange-grade product for American users. We're looking for a senior operator to own everything that touches how users get money in, stay verified, and trust the platform. You'll own the full payments and identity stack for Polymarket US — from the moment a user tries to fund their account to the moment they withdraw, and every compliance and identity checkpoint in between. This is a critical infrastructure role at the intersection of product, engineering, compliance, and external partnerships. What You'll Do Payments Own all consumer and exchange payment rails end-to-end — including cards, ACH, bank transfers, wires, and stablecoins Obsess over uptime, conversion rates, and success rates across every funding method. You will build the dashboards, set the SLAs, and own the outcomes Understand the exchange and clearing implications of operating within a regulated environment — you should know what a clearing house is, what a DCO and DCM are, and how funding flows interact with the system as a whole Build and maintain relationships with banks, card networks (Visa, Mastercard), and payment processors, including proactive work on fraud reduction, chargeback management, and expense management Work cross-functionally across product, backend, and exchange teams to ensure funding flows are seamless from the user's perspective Work with our compliance and risk teams to optimize payments in support of our users Auth & Identity Own KYC end-to-end — including pass rates, rejection quality, and drop-off at every step of the funnel Obsess and understand the what and the why behind rejections and false-positives Monitor identity funnel metrics daily; run experiments to improve conversion without compromising compliance Understand the regulatory requirements of operating as a CFTC-regulated exchange and translate them into identity requirements Partner with compliance, legal, and external identity vendors to stay ahead of requirements What We're Looking For 7+ years in payments, fintech, or financial infrastructure, ideally at a regulated exchange, neobank, or high-volume consumer fintech Deep hands-on experience with payment rails (ACH, card, bank integrations), KYC/AML providers, and fraud tooling You've managed real relationships with card networks or banking partners. You know who to call at Visa when there's a problem Strong understanding of the US regulatory environment for financial products: CFTC, BSA/AML, KYC requirements Product-minded: you read conversion funnels, run experiments, and care deeply about user experience, not just compliance checkbox-ticking Technical enough to work closely with engineers, review APIs, and debug issues. You don't need to write Go but you should be able to read a webhook payload Very comfortable with ambiguity and speed Nice-to-Haves Experience at a CFTC-regulated entity (DCO, DCM, FCM) Familiarity with prediction markets Prior work with payment, risk, and compliance software such as Socure, Plaid, Stripe, Aeropay, and Checkout.com Benefits Competitive salary & equity Unlimited PTO Full Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories

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