Principal Business Operations & AI Transformation

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    "datePosted": "2025-12-09",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Principal BizOps</span><span><span> </span></span></span></span></p>\n<p><span><span>Location: Remote</span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Why This Role Matters</span></span></span><span> </span></p>\n<p><span><span>As Principal </span><span>BizOps &amp; AI Transformation</span><span> at </span><span>Greenbox</span><span>, you help define how the company </span><span>operates</span><span>, scales, and makes decisions. You turn implicit business logic into clear, structured workflows powering underwriting, renewals, funding, and cross-functional operations. You support the C-suite and senior leaders while </span><span>laying</span><span> the foundation for scalable automation and AI-enabled operations.</span><span> </span><span>This is not a role focused on </span><span>maintaining</span><span> or refining existing processes. You will be expected to </span><span>operate</span><span> in ambiguity and build systems, workflows, and decision frameworks from the ground up in an environment with limited structure.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>What Success Looks Like</span></span></span><span> </span></p>\n<ul>\n<li>Take ownership of undefined, ambiguous problems — defining, solutioning, and building scalable solutions from initial diagnosis through implementation.</li>\n</ul>\n<ul>\n<li><span><span>Bring clarity to ambiguous processes and decision paths.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Capture business logic in a way<span> </span></span><span>that’s</span><span><span> </span>trusted, reusable, and easy to<span> </span></span><span>maintain</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Reduce operational friction by redesigning workflows and<span> </span></span><span>identifying</span><span><span> </span>scalable fixes.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner with product and technology teams to ensure systems, including GPTs and agents, behave in line with business intent.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Become a go-to resource for how processes work and where they should evolve.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>How<span> </span></span><span>You’ll</span><span><span> </span>Be Measured</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Quality, completeness, and accessibility of process maps and documentation.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Reduction in bottlenecks and operational pain points.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Timeliness and reliability of deliverables.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Alignment between documented business rules and actual system behavior.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Adoption and sustained use of improved workflows.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>What<span> </span></span><span>You’ll</span><span><span> </span>Do</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Interview</span><span><span> </span>stakeholders across teams to uncover the real rules behind underwriting, renewals, approvals, and routing.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Capture logic in structured formats like YAML/JSON rules, flow diagrams, decision trees, and SOPs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Investigate issues such as drop-off rates, misrouted leads,<span> </span></span><span>approval</span><span><span> </span>friction, and documentation gaps, then design durable solutions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner with product and engineering to translate business intent into workflows, triggers, and logic.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support testing and validation of GPT/agent flows and automated processes.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain clarity and traceability across systems including fields, statuses, and exception paths.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>You’re</span><span><span> </span>a Strong Fit If</span></span></span><span> </span></p>\n<ul>\n<li><span><span>You enjoy breaking down messy, ambiguous problems.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You think<span> </span></span><span>in</span><span><span> </span>systems and frameworks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You’re</span><span><span> </span>excited about AI and automation as operational tools.</span></span><span> </span></li>\n<li><span><span>You enjoy stakeholder conversations and sharp questioning.</span></span><span> </span></li>\n<li><span><span>You can bring order to chaos and create structure where none exists.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You're excited to deepen your technical fluency over time.</span></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>What You’ve Done Before</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Bachelor’s degree<span> </span></span><span>required</span><span>; MBA from a top program strongly preferred.</span></span><span> </span></li>\n</ul>\n<ul>\n<li>5+ years of experience in business operations, operational strategy, systems design, or transformation-focused roles.</li>\n<li>Experience operating as both a builder and strategist in startup, scale-up, or 0→1 environments.</li>\n<li>Background in management consulting is strongly preferred.</li>\n</ul>\n<ul>\n<li>Proven ability to investigate ambiguous business problems end-to-end, including interviewing stakeholders, analyzing data, diagnosing root causes, and presenting structured recommendations</li>\n<li><span><span>Experience working directly with executives; able to challenge ideas respectfully and drive alignment across senior stakeholders.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated ability to own and drive solutions<span> </span></span><span>end-to-end</span><span><span> </span>— </span></span><span><span>taking ambiguous problems, designing the approach, and implementing workflows or systems without relying on existing </span><span>structure</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience translating business logic into system and operational behavior in partnership with Product/Engineering.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comfort expressing logic using structured formats (YAML, JSON,<span> </span></span><span>Airtable</span><span>, Notion).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiarity with CRMs and workflow/automation tools is a plus.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Behavioral and Leadership Competencies (Additions)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Investigative ownership: proactively uncovers issues and creates clarity in ambiguity.</span></span><span> </span></li>\n</ul>\n<ul>\n<li>Executive maturity: able to communicate effectively with senior leaders and cross-functional stakeholders.</li>\n</ul>\n<ul>\n<li><span><span>Structured problem-solving: consultant-style rigor and clarity.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Challenger mindset: able to strengthen ideas and assumptions through thoughtful questioning.</span></span><br></li>\n<li>Experience in a startup, scale-up, or transformation environment where you personally built or rebuilt systems, processes, or workflows from scratch<span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Tools and Expertise<span> </span></span><span>You’ll</span><span><span> </span>Bring</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Familiarity with CRMs like HubSpot or Salesforce.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience with structured formats like YAML, JSON,<span> </span></span><span>Airtable</span><span>, or Notion.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comfort using process mapping tools like<span> </span></span><span>Lucidchart</span><span>, Miro, or Whimsical.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Exposure to AI/automation tooling such as OpenAI, Azure OpenAI,<span> </span></span><span>LangChain</span><span>, or Zapier.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong analytical, communication, and documentation skills.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What to Expect from Our Interview Process</span></span></span><span> </span></p>\n<p><span><span>We believe in a respectful, efficient, and transparent hiring experience. </span><span>Here’s</span><span> what you can expect:</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Step 1: Initial Phone Screen (30 minutes)</span></span></span><span> <br></span><span><span>A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Step 2: Hiring Manager Interview (1 hour)</span></span></span><span> <br></span><span><span>A deeper discussion about the role, your relevant experience, and how </span><span>you’d</span><span> contribute to the team.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Step 3: Role-Specific Assessment or Panel Interview (1 hour)</span></span></span><span> <br></span><span><span>Depending on the role, this may include a take-home assignment, </span><span>Bryq</span><span> assessment, technical interview, or live case study with team members.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Step 4: Final Interview or Leadership Chat (1 hour)</span></span></span><span> <br></span><span><span>A final conversation with senior leadership or cross-functional team members to ensure alignment with our mission and values.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Step 5: Offer &amp; Background Check</span></span></span><span> <br></span><span><span>If </span><span>it’s</span><span> a mutual fit, </span><span>we’ll</span><span> move forward with background check and present a competitive offer. We aim to complete this process within 2–3 weeks </span><span>from</span><span> your first conversation with us.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Benefits:</span></span></span><span> </span></p>\n<p><span><span>💸</span></span><span><span> Competitive Pay - We know your worth and we pay accordingly.</span></span><span> </span></p>\n<p><span><span>🌴</span></span><span><span> Flexible PTO - Work hard, rest well. Take the time you need to recharge.</span></span><span> </span></p>\n<p><span><span>🏡</span></span><span><span> Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned.</span></span><span> </span></p>\n<p><span><span>🩺</span></span><span><span> Full Benefits Package - Health, dental, vision</span></span><span> </span></p>\n<p><span><span>🧠</span></span><span><span> Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Commitment, Communication, Teamwork, </span><span>Service</span><span> and Integrity!</span></span><span> </span></p>",
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