Crisis Hotline Counselor (Afternoon/Overnight)

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    "jobShift": "Evening",
    "jobTitle": "Crisis Hotline Counselor (Afternoon/Overnight)",
    "location": "1000 TWINBROOK PARKWAY - ROCKVILLE, MD 20851",
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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:black\">Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!</span></span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">EveryMind is not just a name; it&rsquo;s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.</span></span></span></span><br />\r\n<span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">EveryMind is hiring 3</span></span>&nbsp;Crisis Hotline Counselors to join our dedicated team, providing vital support to individuals facing mental health challenges in Montgomery County, across Maryland, and nationwide. Our 24/7 crisis hotline offers compassionate listening, crisis intervention, and emotional support via phone, chat, and text.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h3><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Upcoming Training Class</span></strong></span></span></h3>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Shift Openings</strong>: Afternoon &amp; Overnight</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Training Start Date</strong>: July 7th</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Paid Training Schedule</strong>: July 7th &ndash;August&nbsp;11th&nbsp;| Monday&ndash;Friday, 9:00 AM&ndash;5:00 PM (primarily in-person at our Rockville, MD office; includes holidays but with holiday pay)</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">All new hires must complete a five-week training to become certified and begin working their assigned fixed shift.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Compensation</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monday&ndash;Friday, 8 AM&ndash;8 PM: $23.43/hour (base rate)</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monday&ndash;Friday, 8 PM&ndash;8 AM (overnight): $26.73/hour (base + $3.30 differential)</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Saturday &amp; Sunday (daytime): $26.73/hour (base + $3.30 differential)</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Saturday &amp; Sunday (overnight): $30.03/hour (base + $6.60 differential) </span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Why Join EveryMind?</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">At EveryMind, we&#39;re not just a workplace, we&#39;re a mission-driven community committed to mental wellness for all. </span></span></span></span><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Here&#39;s what you can expect when you join us:</span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"color:black\">A Recognized Top Workplace</span></strong><span style=\"color:black\"> in Montgomery County (Bethesda Magazine)</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"color:black\">Over 65 Years</span></strong><span style=\"color:black\"> of service as a leading mental health nonprofit</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"color:black\">210+ Team Members</span></strong><span style=\"color:black\"> across 27 locations</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"color:black\">Culture of Trust, Integrity, and Innovation </span></strong></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"color:black\">Your Benefits Package Includes:</span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Medical, Dental, and Vision Insurance Options</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Employer-Paid Life &amp; Long-Term Disability Insurance</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">401(k) Matching Program</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"color:black\">47+ Days of Leave</span></strong><span style=\"color:black\"> (Vacation, Sick, Wellness, Holidays, Birthday &amp; More!)</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Pay Increases for Licensure Advancements</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Flexible Schedules &amp; Remote Work Options&nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Employee Assistance Program</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Referral Bonus Program</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Employee Discount Program</span></span></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Professional Development &amp; Growth Opportunities</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">1. Provide hotline coverage for designated periods by phone, text and chat. Works on-site and/or remotely as a hotline specialist for all shifts within a 24/7 period.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">2. Support visitors on phone, chat, and text, handling crises situations, including suicidal contacts and confidential information.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">3. Effectively navigate multiple digital platforms simultaneously in a fast-paced environment.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">4. Complete all required documentation before logging off at the end of the shift.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">5. Report any service delivery, service quality and visitor-related issues to Shift/On-call Supervisor.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">6. Be present and responsive in the virtual workspace during scheduled work time.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">7. Maintain remote worksite to meet confidentiality, privacy and technological requirements.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">8. Work onsite as required, at the minimum of twice a month.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">9. Attend mandatory Hotline meetings, one on one supervision, supervision group and other meetings as scheduled.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">10. Complete required training and continuing education units.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">11. Attend community meetings and partnerships as needed.</span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">12. Assist Hotline with administrative tasks and projects as assigned</span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">13. Perform other duties as assigned.</span></span></p>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Supervision to be exercised:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional supervision of interns and volunteers.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Supervision to be received:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Reports to Hotline Team Supervisor.</span></span></p>\r\n",
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Come be a part of the amazing work EveryMind is accomplishing!\\r\\n\\r\\nEveryMind is not just a name; it&rsquo;s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.\\r\\nEveryMind is hiring 3&nbsp;Crisis Hotline Counselors to join our dedicated team, providing vital support to individuals facing mental health challenges in Montgomery County, across Maryland, and nationwide. Our 24/7 crisis hotline offers compassionate listening, crisis intervention, and emotional support via phone, chat, and text.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nUpcoming Training Class\\r\\n\\r\\n\\r\\n\\tShift Openings: Afternoon &amp; Overnight\\r\\n\\tTraining Start Date: July 7th\\r\\n\\tPaid Training Schedule: July 7th &ndash;August&nbsp;11th&nbsp;| Monday&ndash;Friday, 9:00 AM&ndash;5:00 PM (primarily in-person at our Rockville, MD office; includes holidays but with holiday pay)\\r\\n\\tAll new hires must complete a five-week training to become certified and begin working their assigned fixed shift.\\r\\n\\r\\n\\r\\nCompensation\\r\\n\\r\\n\\r\\n\\tMonday&ndash;Friday, 8 AM&ndash;8 PM: $23.43/hour (base rate)\\r\\n\\tMonday&ndash;Friday, 8 PM&ndash;8 AM (overnight): $26.73/hour (base + $3.30 differential)\\r\\n\\tSaturday &amp; Sunday (daytime): $26.73/hour (base + $3.30 differential)\\r\\n\\tSaturday &amp; Sunday (overnight): $30.03/hour (base + $6.60 differential) \\r\\n\\r\\n\\r\\nWhy Join EveryMind?\\r\\n\\r\\nAt EveryMind, we&#39;re not just a workplace, we&#39;re a mission-driven community committed to mental wellness for all. Here&#39;s what you can expect when you join us:\\r\\n\\r\\n\\r\\n\\tA Recognized Top Workplace in Montgomery County (Bethesda Magazine)\\r\\n\\tOver 65 Years of service as a leading mental health nonprofit\\r\\n\\t210+ Team Members across 27 locations\\r\\n\\tCulture of Trust, Integrity, and Innovation \\r\\n\\r\\n\\r\\nYour Benefits Package Includes:\\r\\n\\r\\n\\r\\n\\tMedical, Dental, and Vision Insurance Options\\r\\n\\tEmployer-Paid Life &amp; Long-Term Disability Insurance\\r\\n\\t401(k) Matching Program\\r\\n\\t47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday &amp; More!)\\r\\n\\tPay Increases for Licensure Advancements\\r\\n\\tFlexible Schedules &amp; Remote Work Options&nbsp;\\r\\n\\tEmployee Assistance Program\\r\\n\\tReferral Bonus Program\\r\\n\\tEmployee Discount Program\\r\\n\\tProfessional Development &amp; Growth Opportunities\\r\\n\\r\\n\\r\\nESSENTIAL DUTIES AND RESPONSIBILITIES:\\r\\n\\r\\n1. Provide hotline coverage for designated periods by phone, text and chat. Works on-site and/or remotely as a hotline specialist for all shifts within a 24/7 period.\\r\\n\\r\\n2. Support visitors on phone, chat, and text, handling crises situations, including suicidal contacts and confidential information.\\r\\n\\r\\n3. Effectively navigate multiple digital platforms simultaneously in a fast-paced environment.\\r\\n\\r\\n4. Complete all required documentation before logging off at the end of the shift.\\r\\n\\r\\n5. Report any service delivery, service quality and visitor-related issues to Shift/On-call Supervisor.\\r\\n\\r\\n6. Be present and responsive in the virtual workspace during scheduled work time.\\r\\n\\r\\n7. Maintain remote worksite to meet confidentiality, privacy and technological requirements.\\r\\n\\r\\n8. Work onsite as required, at the minimum of twice a month.\\r\\n\\r\\n9. Attend mandatory Hotline meetings, one on one supervision, supervision group and other meetings as scheduled.\\r\\n\\r\\n10. Complete required training and continuing education units.\\r\\n\\r\\n11. Attend community meetings and partnerships as needed.\\r\\n\\r\\n12. Assist Hotline with administrative tasks and projects as assigned\\r\\n\\r\\n13. Perform other duties as assigned.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervision to be exercised:\\r\\n\\r\\nOccasional supervision of interns and volunteers.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervision to be received:\\r\\n\\r\\nReports to Hotline Team Supervisor.\\r\\nQualificationsMinimum Qualifications:\\r\\n\\r\\nTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of the interactions on the Hotline and the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we do not recommend Hotline work if their experience is so recent.\\r\\n\\r\\n&nbsp;Strong Personal Resilience and Mental Health:\\r\\n\\r\\nGiven the high-stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well-equipped to provide effective support and maintain the professional standards required for client care.\\r\\n\\r\\nEducation:\\r\\n\\r\\nHigh school diploma or GED and two years of post-high school education. Some college coursework in Psychology, Social Work, or related field preferred\\r\\n\\r\\nExperience:\\r\\n\\r\\nOne to three years&rsquo; work experience. Prior call-center experience, especially with a focus on providing emotional support, preferred.\\r\\n\\r\\nSkills:\\r\\n\\r\\nStrong interpersonal, written and verbal skills. Coordination and organizational skills. Must be able to work independently and multitask in a fast-paced environment and handle crises situations, including suicidal contacts and confidential information. Ability to identify appropriate resources and make referrals essential Strong computer skills with proficiency in Microsoft Office Suite, Zoom, Teams, and other technology platforms.&nbsp;&nbsp;\\r\\n\\r\\nAbilities:\\r\\n\\r\\nEffectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. Must be comfortable working independently in a fast-paced environment and handling crises situations, including suicidal contacts.&nbsp; Ability to efficiently navigate multiple digital platforms simultaneously while actively listening and conversing with callers, documenting conversations, and communicating with supervisors (both verbally and in writing) in a fast-paced call center environment.\\r\\n\\r\\nPhysical and Emotional Demands:\\r\\n\\r\\nThe physical and emotional demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job&#39;s duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job&#39;s specific vision abilities include close vision, distance vision, and the ability to adjust focus.\\r\\n\\r\\n&nbsp;Working Conditions:\\r\\n\\r\\nThe work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nThe employee must be available to perform the duties of the job during the assigned schedule. The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.\\r\\n\\r\\nRecruitment Process\\r\\n\\r\\n\\r\\n\\tSubmit a complete application (including an up-to-date resume and responses to all application questions).\\r\\n\\tApplication Review: If selected, you&rsquo;ll receive an invitation to complete a phone screen &amp; virtual&nbsp;assessment\\r\\n\\tFinal In Person Interview with members of our hotline team.\\r\\n\\r\\n\\r\\nJoin us and be part of a team that truly makes a difference in people&rsquo;s lives every day!\\r\\n\",\"responsibilities\":\"Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!\\r\\n\\r\\nEveryMind is not just a name; it&rsquo;s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.\\r\\nEveryMind is hiring 3&nbsp;Crisis Hotline Counselors to join our dedicated team, providing vital support to individuals facing mental health challenges in Montgomery County, across Maryland, and nationwide. Our 24/7 crisis hotline offers compassionate listening, crisis intervention, and emotional support via phone, chat, and text.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nUpcoming Training Class\\r\\n\\r\\n\\r\\n\\tShift Openings: Afternoon &amp; Overnight\\r\\n\\tTraining Start Date: July 7th\\r\\n\\tPaid Training Schedule: July 7th &ndash;August&nbsp;11th&nbsp;| Monday&ndash;Friday, 9:00 AM&ndash;5:00 PM (primarily in-person at our Rockville, MD office; includes holidays but with holiday pay)\\r\\n\\tAll new hires must complete a five-week training to become certified and begin working their assigned fixed shift.\\r\\n\\r\\n\\r\\nCompensation\\r\\n\\r\\n\\r\\n\\tMonday&ndash;Friday, 8 AM&ndash;8 PM: $23.43/hour (base rate)\\r\\n\\tMonday&ndash;Friday, 8 PM&ndash;8 AM (overnight): $26.73/hour (base + $3.30 differential)\\r\\n\\tSaturday &amp; Sunday (daytime): $26.73/hour (base + $3.30 differential)\\r\\n\\tSaturday &amp; Sunday (overnight): $30.03/hour (base + $6.60 differential) \\r\\n\\r\\n\\r\\nWhy Join EveryMind?\\r\\n\\r\\nAt EveryMind, we&#39;re not just a workplace, we&#39;re a mission-driven community committed to mental wellness for all. Here&#39;s what you can expect when you join us:\\r\\n\\r\\n\\r\\n\\tA Recognized Top Workplace in Montgomery County (Bethesda Magazine)\\r\\n\\tOver 65 Years of service as a leading mental health nonprofit\\r\\n\\t210+ Team Members across 27 locations\\r\\n\\tCulture of Trust, Integrity, and Innovation \\r\\n\\r\\n\\r\\nYour Benefits Package Includes:\\r\\n\\r\\n\\r\\n\\tMedical, Dental, and Vision Insurance Options\\r\\n\\tEmployer-Paid Life &amp; Long-Term Disability Insurance\\r\\n\\t401(k) Matching Program\\r\\n\\t47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday &amp; More!)\\r\\n\\tPay Increases for Licensure Advancements\\r\\n\\tFlexible Schedules &amp; Remote Work Options&nbsp;\\r\\n\\tEmployee Assistance Program\\r\\n\\tReferral Bonus Program\\r\\n\\tEmployee Discount Program\\r\\n\\tProfessional Development &amp; Growth Opportunities\\r\\n\\r\\n\\r\\nESSENTIAL DUTIES AND RESPONSIBILITIES:\\r\\n\\r\\n1. Provide hotline coverage for designated periods by phone, text and chat. Works on-site and/or remotely as a hotline specialist for all shifts within a 24/7 period.\\r\\n\\r\\n2. Support visitors on phone, chat, and text, handling crises situations, including suicidal contacts and confidential information.\\r\\n\\r\\n3. Effectively navigate multiple digital platforms simultaneously in a fast-paced environment.\\r\\n\\r\\n4. Complete all required documentation before logging off at the end of the shift.\\r\\n\\r\\n5. Report any service delivery, service quality and visitor-related issues to Shift/On-call Supervisor.\\r\\n\\r\\n6. Be present and responsive in the virtual workspace during scheduled work time.\\r\\n\\r\\n7. Maintain remote worksite to meet confidentiality, privacy and technological requirements.\\r\\n\\r\\n8. Work onsite as required, at the minimum of twice a month.\\r\\n\\r\\n9. Attend mandatory Hotline meetings, one on one supervision, supervision group and other meetings as scheduled.\\r\\n\\r\\n10. Complete required training and continuing education units.\\r\\n\\r\\n11. Attend community meetings and partnerships as needed.\\r\\n\\r\\n12. Assist Hotline with administrative tasks and projects as assigned\\r\\n\\r\\n13. Perform other duties as assigned.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervision to be exercised:\\r\\n\\r\\nOccasional supervision of interns and volunteers.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervision to be received:\\r\\n\\r\\nReports to Hotline Team Supervisor.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"EVERYMIND INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=C0B5222A333F38B3A707F61C808AB3AB\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1000 TWINBROOK PARKWAY\",\"addressLocality\":\"ROCKVILLE\",\"addressRegion\":\"MD\",\"postalCode\":20851,\"addressCountry\":\"USA\"}},\"qualifications\":\"Minimum Qualifications:\\r\\n\\r\\nTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of the interactions on the Hotline and the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we do not recommend Hotline work if their experience is so recent.\\r\\n\\r\\n&nbsp;Strong Personal Resilience and Mental Health:\\r\\n\\r\\nGiven the high-stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well-equipped to provide effective support and maintain the professional standards required for client care.\\r\\n\\r\\nEducation:\\r\\n\\r\\nHigh school diploma or GED and two years of post-high school education. Some college coursework in Psychology, Social Work, or related field preferred\\r\\n\\r\\nExperience:\\r\\n\\r\\nOne to three years&rsquo; work experience. Prior call-center experience, especially with a focus on providing emotional support, preferred.\\r\\n\\r\\nSkills:\\r\\n\\r\\nStrong interpersonal, written and verbal skills. Coordination and organizational skills. Must be able to work independently and multitask in a fast-paced environment and handle crises situations, including suicidal contacts and confidential information. Ability to identify appropriate resources and make referrals essential Strong computer skills with proficiency in Microsoft Office Suite, Zoom, Teams, and other technology platforms.&nbsp;&nbsp;\\r\\n\\r\\nAbilities:\\r\\n\\r\\nEffectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. Must be comfortable working independently in a fast-paced environment and handling crises situations, including suicidal contacts.&nbsp; Ability to efficiently navigate multiple digital platforms simultaneously while actively listening and conversing with callers, documenting conversations, and communicating with supervisors (both verbally and in writing) in a fast-paced call center environment.\\r\\n\\r\\nPhysical and Emotional Demands:\\r\\n\\r\\nThe physical and emotional demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job&#39;s duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job&#39;s specific vision abilities include close vision, distance vision, and the ability to adjust focus.\\r\\n\\r\\n&nbsp;Working Conditions:\\r\\n\\r\\nThe work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nThe employee must be available to perform the duties of the job during the assigned schedule. The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.\\r\\n\\r\\nRecruitment Process\\r\\n\\r\\n\\r\\n\\tSubmit a complete application (including an up-to-date resume and responses to all application questions).\\r\\n\\tApplication Review: If selected, you&rsquo;ll receive an invitation to complete a phone screen &amp; virtual&nbsp;assessment\\r\\n\\tFinal In Person Interview with members of our hotline team.\\r\\n\\r\\n\\r\\nJoin us and be part of a team that truly makes a difference in people&rsquo;s lives every day!\\r\\n\",\"experienceRequirements\":\"Minimum Qualifications:\\r\\n\\r\\nTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of the interactions on the Hotline and the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we do not recommend Hotline work if their experience is so recent.\\r\\n\\r\\n&nbsp;Strong Personal Resilience and Mental Health:\\r\\n\\r\\nGiven the high-stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well-equipped to provide effective support and maintain the professional standards required for client care.\\r\\n\\r\\nEducation:\\r\\n\\r\\nHigh school diploma or GED and two years of post-high school education. Some college coursework in Psychology, Social Work, or related field preferred\\r\\n\\r\\nExperience:\\r\\n\\r\\nOne to three years&rsquo; work experience. Prior call-center experience, especially with a focus on providing emotional support, preferred.\\r\\n\\r\\nSkills:\\r\\n\\r\\nStrong interpersonal, written and verbal skills. Coordination and organizational skills. Must be able to work independently and multitask in a fast-paced environment and handle crises situations, including suicidal contacts and confidential information. Ability to identify appropriate resources and make referrals essential Strong computer skills with proficiency in Microsoft Office Suite, Zoom, Teams, and other technology platforms.&nbsp;&nbsp;\\r\\n\\r\\nAbilities:\\r\\n\\r\\nEffectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. Must be comfortable working independently in a fast-paced environment and handling crises situations, including suicidal contacts.&nbsp; Ability to efficiently navigate multiple digital platforms simultaneously while actively listening and conversing with callers, documenting conversations, and communicating with supervisors (both verbally and in writing) in a fast-paced call center environment.\\r\\n\\r\\nPhysical and Emotional Demands:\\r\\n\\r\\nThe physical and emotional demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job&#39;s duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job&#39;s specific vision abilities include close vision, distance vision, and the ability to adjust focus.\\r\\n\\r\\n&nbsp;Working Conditions:\\r\\n\\r\\nThe work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nThe employee must be available to perform the duties of the job during the assigned schedule. The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.\\r\\n\\r\\nRecruitment Process\\r\\n\\r\\n\\r\\n\\tSubmit a complete application (including an up-to-date resume and responses to all application questions).\\r\\n\\tApplication Review: If selected, you&rsquo;ll receive an invitation to complete a phone screen &amp; virtual&nbsp;assessment\\r\\n\\tFinal In Person Interview with members of our hotline team.\\r\\n\\r\\n\\r\\nJoin us and be part of a team that truly makes a difference in people&rsquo;s lives every day!\\r\\n\",\"industry\":\"Community Support Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Evening\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Minimum Qualifications:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of the interactions on the Hotline and the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we do not recommend Hotline work if their experience is so recent.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#dddddd\">&nbsp;</span><strong><span style=\"background-color:#dddddd\">Strong Personal Resilience and Mental Health:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Given the high-stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well-equipped to provide effective support and maintain the professional standards required for client care.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Education:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High school diploma or GED and two years of post-high school education. Some college coursework in Psychology, Social Work, or related field preferred</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Experience:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">One to three years&rsquo; work experience. Prior call-center experience, especially with a focus on providing emotional support, preferred.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Skills:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Strong interpersonal, written and verbal skills. Coordination and organizational skills. Must be able to work independently and multitask in a fast-paced environment and handle crises situations, including suicidal contacts and confidential information. Ability to identify appropriate resources and make referrals essential Strong computer skills with proficiency in Microsoft Office Suite, Zoom, Teams, and other technology platforms.&nbsp;&nbsp;</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Abilities:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. Must be comfortable working independently in a fast-paced environment and handling crises situations, including suicidal contacts.&nbsp; Ability to efficiently navigate multiple digital platforms simultaneously while actively listening and conversing with callers, documenting conversations, and communicating with supervisors (both verbally and in writing) in a fast-paced call center environment.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:#dddddd\">Physical and Emotional Demands:</span></strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The physical and emotional demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job&#39;s duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job&#39;s specific vision abilities include close vision, distance vision, and the ability to adjust focus.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#dddddd\">&nbsp;</span></span><strong style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#dddddd\">Working Conditions:</span></strong></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The employee must be available to perform the duties of the job during the assigned schedule. The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.</span></span></p>\r\n\r\n<h3><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#0f4761\"><strong><span style=\"background-color:#dddddd\">Recruitment Process</span></strong></span></span></span></h3>\r\n\r\n<ol>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Submit a complete application</strong> (including an up-to-date resume and responses to all application questions).</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Application Review:</strong> If selected, you&rsquo;ll receive an invitation to complete a <strong>phone screen</strong> &amp; <strong>virtual</strong>&nbsp;<strong>assessment</strong></span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Final In Person Interview</strong> with members of our hotline team.</span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Join us and be part of a team that <strong>truly makes a difference</strong> in people&rsquo;s lives every day!</span></span></p>\r\n",
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