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    "requisitionDescription": "<p data-pasted=\"true\">Reports To: Branch Manager</p><p>Reporting Location: 1130 O&rsquo;Brien Drive, Menlo Park</p><p>The Account Manager demonstrates exceptional communication skills, strong horticultural expertise, and proven ability to deliver outstanding services to discerning clients. This role requires a keen eye for quality, attention to detail, and the ability to manage relationships with sophisticated clientele. </p><p>Leadership and Talent Management</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Lead, train, and develop Crew Leaders and maintenance staff.</li><li style=\"margin-left: 24px;\">Conduct performance evaluations and support employee development and retention.</li><li style=\"margin-left: 24px;\">Recruit, hire, and onboard team members.</li><li style=\"margin-left: 24px;\">Ensure adherence to procedures, documentation, and company policies.</li></ul><p>Client Service &amp; Account Management</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Manage and develop client accounts for luxury residential properties, ensuring satisfaction and loyalty. </li><li style=\"margin-left: 24px;\">Communicate effectively with clients, team members, and vendors to coordinate landscape maintenance and enhancement projects. </li><li style=\"margin-left: 24px;\">Provide expert guidance on horticultural practices, plant selection, and sustainable landscape solutions. </li><li style=\"margin-left: 24px;\">Oversee quality assurance, ensuring all work meets Gachina&rsquo;s standards and client expectations. </li><li style=\"margin-left: 24px;\">Build and maintain strong relationships with high-end clientele, understanding their unique needs and preferences. </li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW232631249 BCX8\"><span class=\"NormalTextRun SCXW232631249 BCX8\">Identify opportunities for upselling and account growth through proactive client engagement. </span></span></li><li style=\"margin-left: 24px;\">Resolve issues swiftly and professionally, maintaining Gachina&rsquo;s reputation for excellence. </li><li style=\"margin-left: 24px;\">Occasional low key landscape design skills required </li></ul><p>Operational, Financial and Quality Accountability</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Ensure work meets quality, safety, and company standards.</li><li style=\"margin-left: 24px;\">Monitor productivity, job costs, and profitability within assigned accounts.</li><li style=\"margin-left: 24px;\">Manage extra billable work to ensuretimelycompletion andaccuratebilling.</li><li style=\"margin-left: 24px;\">Oversee crews to meet contract requirements and business goals.</li></ul><p>Qualifications</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 30px;\">Bachelor&rsquo;s degree in horticulture, landscape management, or related field preferred.</li><li style=\"margin-left: 30px;\">Minimum 3 years of experience in landscape services or account management, preferably with high‑end residential clients.</li><li style=\"margin-left: 30px;\">Strong horticultural knowledge with a commitment to quality and customer satisfaction.</li><li style=\"margin-left: 30px;\">Excellent verbal, written, and interpersonal communication skills.</li><li style=\"margin-left: 30px;\">Proven ability to manage multiple priorities in a fast‑paced environment.</li><li style=\"margin-left: 30px;\">Bilingual(English/Spanish) preferred.</li><li style=\"margin-left: 30px;\">Proficient with Microsoft applications and related systems.</li><li style=\"margin-left: 30px;\">Strong leadership skills; organized, self‑motivated, and accountable.</li><li style=\"margin-left: 30px;\">Valid CA Driver&rsquo;s License, insurable by company standards.</li><li style=\"margin-left: 30px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW232631249 BCX8\"><span class=\"NormalTextRun SCXW232631249 BCX8\">Ability to pass</span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW232631249 BCX8\">a background</span><span class=\"NormalTextRun SCXW232631249 BCX8\">screening asrequired.</span></span></li></ul><p>Physical Requirements:</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 30px;\">Ability to perform landscape maintenance and irrigations tasks including but not limited to: Lift no more than 25lbs.,Fullrangeofmobilityinupperandlowerbodyincludingstooping,standing,bendingover,sitting,kneeling, and squatting for extended periods oftime.</li></ul><p>Preferred:</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 30px;\">ReScapeCertify,QAC,CIC, CLT, QALor others</li></ul><p>Additional Compensation:</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 30px;\">Medical, Dental, Vision, &amp; LifeInsurance</li><li style=\"margin-left: 30px;\">401k Plan &amp; EmployerMatch</li><li style=\"margin-left: 30px;\">Paid TimeOff</li><li style=\"margin-left: 30px;\">Gift Time Off</li><li style=\"margin-left: 30px;\">8 PaidHolidays</li><li style=\"margin-left: 30px;\">Appreciation &amp; DevelopmentPrograms</li><li style=\"margin-left: 30px;\">TeamEvents</li><li style=\"margin-left: 30px;\">Company Vehicle for BusinessPurposes</li><li style=\"margin-left: 30px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW232631249 BCX8\"><span class=\"NormalTextRun SCXW232631249 BCX8\">iPhone &amp; Laptop for BusinessPurposes</span></span></li></ul>\n",
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