IT Helpdesk Support Specialist

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  "source_hash": "79aa1908e8138c8a5eee038fd4c5f056f130fb4b6730217037ea9eda7268ecb6",
  "last_changed_at": "2026-06-06T07:55:38.229Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Boston, MA",
    "city": "Boston",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 70000,
  "salary_min": 65000,
  "inferred_at": "2026-06-06T19:44:51.160Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Boston, MA",
      "city": "Boston",
      "region": "MA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Position Summary: ",
      "content": "<div>\n<div>JVS-Boston is&nbsp;seeking&nbsp;a reliable, customer-focused, and technically proficient IT Helpdesk &amp; Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role combines desk-side support, application troubleshooting, and technical operations, ensuring that staff and participants have reliable access to the technology and systems they need.&nbsp;</div>\n<div>&nbsp;</div>\n<div>The position is primarily on-site in our Downtown Boston office, with occasional travel to nearby JVS locations</div>\n</div>"
    },
    {
      "text": "Primary Responsibilities:",
      "content": "<div>\n<div>End-User Support:&nbsp;</div>\n<ul type=\"disc\">\n<li>Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote&nbsp;assistance.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Support and troubleshoot Office 365 applications&nbsp;&nbsp;</li>\n\n<div>&nbsp;</div>\n<div>Application &amp; Platform Support:&nbsp;</div>\n<ul type=\"disc\">\n<li>Zoom: meetings,&nbsp;webinar&nbsp;setup, and integration troubleshooting.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Docusign: account access, document routing, and user training.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Verkada: user access management, camera/system connectivity.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Microsoft Teams: meetings, collaboration, and training support.&nbsp;</li>\n\n<div>&nbsp;</div>\n<div>Accounts &amp; Device Management:&nbsp;</div>\n<ul type=\"disc\">\n<li>Perform new user setup including account creation, workstation prep, and peripheral configuration.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions).&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Support software installation, patching, license management, and device imaging.&nbsp;</li>\n<li>Assist with Mobile Device Management (MDM) where&nbsp;applicable.&nbsp;</li>\n\n<div>&nbsp;</div>\n<div>Networking &amp; Systems:&nbsp;</div>\n<ul type=\"disc\">\n<li>Troubleshoot network connectivity issues (Wi-Fi, DHCP, DNS, and Ethernet).&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Collaborate with senior IT staff on infrastructure projects and system upgrades.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Ensure compliance with IT security policies, including backup and recovery procedures.&nbsp;</li>\n\n<div>&nbsp;</div>\n<div>AV &amp; Event Support:&nbsp;</div>\n<ul type=\"disc\">\n<li>Configure and support AV systems, projectors, conference room technology, and presentations.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Provide technical support during events, meetings, and training sessions.&nbsp;</li>\n\n<div>&nbsp;</div>\n<div>Operations &amp; Documentation:&nbsp;</div>\n<ul type=\"disc\">\n<li>Track assets, manage IT inventory, and&nbsp;assist&nbsp;with&nbsp;procurement&nbsp;of hardware/software.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Maintain&nbsp;accurate&nbsp;and detailed documentation in the IT ticketing system.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Provide staff training on technology tools and IT best practices.&nbsp;</li>\n\n</ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></div>"
    },
    {
      "text": "Required Qualifications ",
      "content": "<div>\n<ul type=\"disc\">\n<li>Associate’s&nbsp;degree in IT, Computer Science, or related field, or equivalent work experience.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>2+ years of experience in helpdesk, desktop, or IT support.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Proficiency&nbsp;with Windows 10/11 and the Microsoft 365 suite.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Experience with Zoom,&nbsp;DocuSign, and/or&nbsp;Verkada.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Familiarity with Active Directory account management.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Excellent communication and customer service skills; ability to explain technical concepts to non-technical users.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Strong organizational skills with the ability to manage multiple priorities.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Ability to work independently and collaboratively in a team environment.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Physical ability to lift/move up to 40–50 lbs. and support AV setup as needed.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Reliable transportation or valid driver’s license for occasional local travel.&nbsp;</li>\n\n</ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></div>"
    },
    {
      "text": "Preferred Qualifications:",
      "content": "<div>\n<ul type=\"disc\">\n<li>Experience supporting SaaS and cloud-based platforms.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Familiarity with IT ticketing/service management systems.&nbsp;</li>\n\n<ul type=\"disc\">\n<li>Knowledge of AV equipment setup and troubleshooting.&nbsp;</li>\n\n</ul></ul></ul></div>"
    },
    {
      "text": "Work Environment: ",
      "content": "<div>\n<div>This is a primarily on-site position based in Downtown Boston, with light travel&nbsp;required&nbsp;between JVS-Boston locations. This requires flexibility in supporting a variety of IT systems while balancing excellent customer service with technical&nbsp;proficiency.&nbsp;</div>\n</div>"
    },
    {
      "text": "JVS Culture",
      "content": "<div>JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services. JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.</div>"
    }
  ],
  "country": "US",
  "createdAt": 1780605627398,
  "updatedAt": null,
  "categories": {
    "team": "I.T.",
    "location": "Boston, MA",
    "commitment": "Full-Time",
    "allLocations": [
      "Boston, MA"
    ]
  },
  "salaryRange": {
    "max": 70000,
    "min": 65000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "hybrid"
}