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Claim Support Representative

Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001 · Canton, MA, US, Canton, MA · Hybrid · Active · $22–$31 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
TitleClaim Support Representative
Normalized title-
Department / team-
LocationCanton, MA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$22–$31 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Canton.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
Sourced5647208-8091-447f-a65c-6c54aa5d81b3
ATS providerADP Workforce Now Recruiting

Description

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” The Claim Support Representative reports directly to the Claim Support Manager. The Claim Support Representative is responsible for providing timely support to the Claim Services Department while demonstrating the highest levels of service professionalism in all they do. The Claim Support Representative is expected to: Prepare items for imaging, including new claims, correspondence, closed claim files, and notification of claims. Provide back up to data imager. Index relevant items for pending and closed claims. Sort all Claims Services mail. Pull claim files associated with incoming mail and deliver to Examiners for handling. Scan correspondence, medical records and other claim forms and correspondence. Photocopy pertinent items such as death certificates, envelopes, claim forms. Provide statistical reporting of mail and pending mail. Research returned mail. Set up new claims as needed. Distribute claim kits as requested Handle routine status Customer Service Calls, document calls and refer complex call to the Examiners. Mail claim checks. Retrieve, review, and distribute faxes and emails received via the claim department inbox. Typing of letters as requested. Look ups on MASS.DOR/CSLN/LEXIS NEXIS. Other duties and special projects as required. Other Information: Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

Full job record

Job ID66eb649d37c1363ebff0954cbffebb13e4aa7a1e
Org ID34924d97-bfd6-4843-a6cc-0cacd9b859b0
Source IDd5647208-8091-447f-a65c-6c54aa5d81b3
Board IDd5647208-8091-447f-a65c-6c54aa5d81b3
Provideradp_workforcenow
Provider Job Key550907
TitleClaim Support Representative
Normalized Title—
Statusactive
Activeyes
Location TextCanton, MA, US, Canton, MA
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMA
CityCanton
Salary Raw22.21 To 31.17 (USD) Hourly
Salary Min22.21
Salary Max31.17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&type=JS&jobId=550907&jwId=9200957860383_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&type=JS&jobId=550907&jwId=9200957860383_1
First Seen At2026-06-03 08:05:24Z
Last Seen At2026-06-06 11:59:42Z
Last Checked At2026-06-06 11:59:42Z
Last Changed At2026-06-06 11:59:42Z
Inactive At—
Source Posted At2026-06-02 18:45:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=aa89ec54-2071-4ce8-addc-9e8126ec026a|19000101_000001/date=2026-06-06/2026-06-06T11-58-26-019Z-f5d0ba2ffe8870180b2c506749e80ab1ab2ab4cf30fcdabdce7e8f4d0aa4d508.json
Event Fields
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  "last_changed_at": "2026-06-06T11:59:42.167Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p>All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.&nbsp;</p></div><p data-pasted=\"true\">The following statements represent what Boston Mutual stands <strong><em>&ldquo;FOR&rdquo;</em></strong> &ndash; it is what makes us <strong><em>different</em></strong><em>&nbsp;</em>and <strong><em>better</em></strong> in the market we serve.&nbsp;</p><ul type=\"disc\"><li>We are <strong><em>FOR</em></strong> being a progressive life insurance company offering financial peace of mind to working Americans and their families.</li><li>We are <strong><em>FOR</em></strong> providing practical and affordable products designed for those we serve.&nbsp;</li><li>We are <strong><em>FOR&nbsp;</em></strong>making it easy to secure a level of financial protection with a portfolio of products &ndash; beginning with life insurance.</li><li>We are <strong><em>FOR&nbsp;</em></strong>providing a personalized customer experience to our policyholders and producers.</li><li>We are <strong><em>FOR</em></strong> acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve &ndash; representing the goodness of mutuality in all we do.</li></ul><p>We do our best to:&nbsp;</p><ul type=\"disc\"><li>Demonstrate a desire to assist</li><li>Listen for understanding and respond empathetically</li><li>Explain things in a manner that is easy to understand</li><li>Be knowledgeable students of our business</li><li>Take full ownership to resolve questions and issues</li><li>Be professional, polite and courteous</li><li>Leave our customers and associates &ldquo;better than where we found them&rdquo;</li></ul><p>The Claim Support Representative reports directly to the Claim Support Manager.&nbsp;</p><p>The Claim Support Representative is responsible for providing timely support to the Claim Services Department while demonstrating the highest levels of service professionalism in all they do.&nbsp;</p><p>The Claim Support Representative is expected to:</p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Prepare items for imaging, including new claims, correspondence, closed claim files, and notification of claims.</li><li>Provide back up to data imager.</li><li>Index relevant items for pending and closed claims.</li><li>Sort all Claims Services mail.</li><li>Pull claim files associated with incoming mail and deliver to Examiners for handling.</li><li>Scan correspondence, medical records and other claim forms and correspondence.</li><li>Photocopy pertinent items such as death certificates, envelopes, claim forms.</li><li>Provide statistical reporting of mail and pending mail.</li><li>Research returned mail.</li><li>Set up new claims as needed.</li><li>Distribute claim kits as requested</li><li>Handle routine status Customer Service Calls, document calls and refer complex call to the Examiners.</li><li>Mail claim checks.</li><li>Retrieve, review, and distribute faxes and emails received via the claim department inbox.</li><li>Typing of letters as requested.</li><li>Look ups on MASS.DOR/CSLN/LEXIS NEXIS.</li><li>Other duties and special projects as required.</li></ul><p data-pasted=\"true\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Other Information:</strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>Hybrid Work Model</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: \"times new roman\", serif;'>#LI-Hybrid</span></p>\n",
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        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/550907?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 13892
  },
  "detail_errors": []
}
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/66eb649d37c1363ebff0954cbffebb13e4aa7a1e?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/34924d97-bfd6-4843-a6cc-0cacd9b859b0JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d5647208-8091-447f-a65c-6c54aa5d81b3JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/66eb649d37c1363ebff0954cbffebb13e4aa7a1e/eventsJSON

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