Native Structured
{
"list_job": {
"id": "107",
"isRemote": null,
"location": {
"city": null,
"state": null
},
"atsLocation": {
"city": "Ogden",
"state": "Utah",
"country": "United States",
"province": null
},
"departmentId": "18225",
"locationType": "1",
"jobOpeningName": "Software Support Specialist",
"departmentLabel": "Support",
"employmentStatusLabel": "Part-Time"
},
"detail_errors": [],
"detail_job_opening": {
"location": {
"city": null,
"state": null,
"postalCode": null,
"addressCountry": null
},
"datePosted": "2026-03-20",
"atsLocation": {
"city": "Ogden",
"state": "Utah",
"country": "United States",
"countryId": "1"
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"description": "<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Who We Are:</span><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"> DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.</span></p>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Who we are looking for:</span><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"> We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. </span></p>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">In this role, you will:</span></p>\n<ul>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Be responsible for answering incoming phone calls</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Diagnose software problems</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Fix/write code to resolve customer concerns</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Answer operational questions</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Train customers on software functions</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Deliver professional customer service</span></li>\n</ul>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What you need to be successful in this role:</span></p>\n<ul>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Ability to read, write, understand, and debug code</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Initiative and a positive can-do attitude</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">A passion for problem solving</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Willingness to learn</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Strong communication skills and ability to effectively talk with customers and other team members about software issues</span></li>\n</ul>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Additional things to help you be successful are:</span></p>\n<ul>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">1-2 years of technical support or customer service experience and working with software related problems</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Knowledge of SQL, C#, and object oriented programming in general.</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Must demonstrate the ability to learn other languages</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Ability to diagnose and correct software-related issues</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Experience working with LINUX/UNIX operating systems</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Ability to read and understand directions and help document those directions as they relate to understanding software applications</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Learn to teach and train the software application to our customers</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Record steps taken to resolve customer questions or issues</span><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\"> </span></li>\n</ul>\n<p><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What you will love about us: </span></p>\n<ul>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Competitive pay</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Engaging & challenging work</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Excellent culture - 35 employees, team-oriented, learning focused, highly engaged</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Joining a company who highly values their employees and gives them a voice</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Casual environment</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Opportunities to grow with the company</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Yearly personal fulfillment fund</span></li>\n<li><span style=\"color: rgb(26, 26, 46); font-family: Arial, sans-serif; font-size: 10pt\">Connective experiences: celebrations, engagement activities, wellness challenges, etc.</span></li>\n</ul>",
"compensation": null,
"departmentId": "18225",
"locationType": "1",
"seekPromoted": false,
"jobCategoryId": null,
"jobOpeningName": "Software Support Specialist",
"departmentLabel": "Support",
"jobOpeningStatus": "Open",
"minimumExperience": "Entry-level",
"jobOpeningShareUrl": "https://dakcs.bamboohr.com/careers/107",
"employmentStatusLabel": "Part-Time"
}
}