AM Host/Hostess - Siena Steakhouse

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    "requisitionDescription": "<div>\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong><span style=\"font-size:19px;line-height:115%;\">Host/HOSTESS</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>DEPARTMENT:&nbsp;</strong>Food and Beverage<br><strong>REPORTS TO:&nbsp;</strong>Restaurant Manager<br><strong>STATUS</strong>: Non - Exempt</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>POSITION SUMMARY:</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"color:black;\">The Host/Hostess is an essential member of the team dedicated to providing exceptional quality and service to our guests. By nature of the position, the host/hostess is the guest&rsquo;s first impression of the restaurant. This position is responsible for welcoming guests graciously with eye contact and a smile, then promptly and courteously accommodating the guests&rsquo; needs. Hosts/Hostesses remain friendly and engaging, all while calculating table turn times, managing reservations and the waiting list, communicating guest request and preferences with servers and manager, answering the phone, and actively anticipating seating delays.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>RESPONSIBILITIES:</strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Monitors guests entering and exiting dining area.&nbsp;</span><span style='font-family:\"Lucida Sans Unicode\",sans-serif;font-size:12px;'>Graciously greets guests upon their arrival. Maintains an accurate, fair and up-to-date waitlist and seating chart. Informs guests when their table is ready.&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;'>Escorts guests to their seats, provides menus to guests, and informs them of the name of their server.</span></li></ul><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'>Utilizing Open Table, the Host/Hostess takes reservations, reviews the daily reservation book, and has the ability to seat guests without reservations.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;'>To maximize guest service, must have a complete working knowledge of the menus and what is unavailable for that day. Must also be familiar with frequent guests and know their names and preferences.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Responsible for directing the seating rotation within the restaurant to ensure a smooth work flow. <span style=\"color:black;\">Must be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.</span>&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;'>Must be able to balance the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Oversees the general functioning of the dining room during the meal service period, relaying information to service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary. Ensures a congenial dining room atmosphere.</span></li></ul><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Responsible for answering dining room telephone, taking reservations over the telephone and taking messages for staff.</span></li></ul><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Handles all guest service issues in an immediate and gracious manner. Responds promptly and appropriately to guest service issues and reports the situation to the Restaurant Manager on Duty.</span></li></ul><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Completes table checks when assigned and responsible for operation of cash register.&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;'>Reconciles cash till at start and close of shift. Follows all Company accounting and cash handling policies.</span></li></ul><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Maintains cleanliness of workstation and surrounding areas.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Ensures that someone is always present at the host stand.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Communicates guest preferences to the service team verbally and through printed chits.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Proactively notifies management of any possible seating delays.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Assists with the duties of servers and bus persons, such as securing a food or beverage item for a patron, resetting a table for reuse, etc., as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency. Handles side duties within each shift.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Wears required uniform and meets Company grooming/dress policies.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Maintains communication and teamwork with all co-workers and supervisors.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>Adheres to all Company/department procedures, policies, expectations and quality standards.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;'>&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>KNOWLEDGE, SKILLS AND ABILITIES:</strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style=\"font-family:Arial;color:black;\">Fluency in reading, writing, and spoken English.</span></li><li><span style=\"font-family:Arial;color:black;\">Excellent personal presentation and interpersonal skills.</span></li><li><span style=\"font-family:Arial;\">Ability to communicate effectively with guests, co-workers, and supervisors.</span></li><li><span style=\"font-family:Arial;\">Ability to think and communicate clearly, organize and prioritize in high pressure situations.</span></li><li><span style=\"font-family:Arial;\">Basic knowledge of the restaurant&rsquo;s menu, ingredients, and cooking techniques, as well as knowledge of the details of our property and upcoming events.</span></li><li><span style=\"font-family:Arial;\">Knowledgeable of basic sanitation.</span></li><li><span style=\"font-family:Arial;\">Knowledgeable of computer operations and ordering procedures.</span></li><li><span style=\"font-family:Arial;\">Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.</span></li><li><span style=\"font-family:Arial;\">Able to successfully multitask.</span></li><li><span style=\"font-family:Arial;\">Ability to maintain excellent attendance and punctuality. <span style=\"color:black;\">Ability to work all shifts, weekends and holidays.</span></span></li><li><span style=\"font-family:Arial;\">&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>PHYSICAL DEMANDS</strong>:</p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style=\"font-family:Arial;\">Ability to walk and stand throughout an eight-hour shift.</span></li><li><span style=\"font-family:Arial;\">Ability to lift, balance and carry large, oval Dining Room service trays.</span></li><li><span style='font-family:\"Lucida Sans Unicode\";'>Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>EXPERIENCE:</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:-0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Arial;\">Previous restaurant serving and/or customer service experience.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>REQUIRED PERSONAL PROTECTIVE EQUIPMENT:</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:-0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Arial;\">Closed toe, non-canvas and non-skid soled shoes.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>I HAVE THE ABILITY TO PERFORM THE FUNCTIONS OF THIS JOB WITH OR WITHOUT AN ASSISTIVE DEVICE OR REASONABLE ACCOMMODATION.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>____________________________________<u>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</u>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<u>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Associate Signature &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Date</p>\n    </div>\n  </div>\n",
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