Remote Front Desk Agent

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As a Remote Front Desk Agent at Canary Technologies, you’ll deliver a warm, professional hotel check-in experience over live video. You’ll use hotel PMS systems (e.g., Opera Cloud, SkyTouch) to locate reservations, verify ID, and follow property-specific workflows with accuracy and care. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. Responsibilities Check guests in over video. Greet arriving guests, verify ID, confirm stay details, and complete check-in using property-specific workflows. Navigate hotel PMS systems — including Opera Cloud, SkyTouch, and others — to locate reservations, validate guest identity, collect authorization, issue keys, and execute standard check-in steps. Represent the hotel brand. Communicate in a polished, warm, hospitality-grade tone. Answer common arrival questions (room access, amenities, basic policies). Follow structured, property-specific workflows. Each hotel has its own playbook during the pilot. Adherence matters. Escalate the right things to the right place. Urgent guest issues → on-site property staff Technical or workflow issues → Canary Product / Engineering Spot and flag unusual or sensitive situations — safety concerns, suspected fraud, compliance risks. Document interactions and exceptions accurately within Canary's systems. Hold the line on privacy, ID verification, and compliance standards. No shortcuts. Give structured feedback to Product and Engineering on what is friction, what is unclear, and what would make the next check-in faster or safer. Qualifications 1–3+ years in hospitality (front desk, guest services, reservations) or comparable live, customer-facing support. Hands-on familiarity with hotel PMS platforms; Opera Cloud, Cloudbeds, or SkyTouch experience strongly preferred . Experience handling guest check-ins and reservation-lookup workflows. Strong verbal communication — clear, warm, professional, and guest-ready on camera. Calm, solution-oriented presence in live guest interactions. High reliability and attendance consistency. Comfortable working independently in a structured, process-driven environment. Strong, stable internet connection and a quiet, professional remote workspace. Compensation The base salary range for this role is $58,000 - $64,000 . In addition to base salary, this position is eligible for a performance-based bonus paid quarterly, with a target of $ 5,800 - $6,400 annually. This brings the total expected cash compensation range to $ 64,000 - $70,8000 . Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location. This role may also include the opportunity to earn equity.

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    {
      "text": "Responsibilities",
      "content": "<div>\n\n<li><strong>Check guests in over video.</strong> Greet arriving guests, verify ID, confirm stay details, and complete check-in using property-specific workflows.</li>\n<li><strong>Navigate hotel PMS systems</strong> — including <strong>Opera Cloud,</strong> <strong>SkyTouch, and others</strong> — to locate reservations, validate guest identity, collect authorization, issue keys, and execute standard check-in steps.</li>\n<li><strong>Represent the hotel brand.</strong> Communicate in a polished, warm, hospitality-grade tone. Answer common arrival questions (room access, amenities, basic policies).</li>\n<li><strong>Follow structured, property-specific workflows.</strong> Each hotel has its own playbook during the pilot. Adherence matters.</li>\n<li><strong>Escalate the right things to the right place.</strong>\n\n</li><li>Urgent guest issues → on-site property staff</li>\n<li>Technical or workflow issues → Canary Product / Engineering</li>\n\n\n<li><strong>Spot and flag unusual or sensitive situations</strong> — safety concerns, suspected fraud, compliance risks.</li>\n<li><strong>Document interactions and exceptions accurately</strong> within Canary's systems.</li>\n<li><strong>Hold the line on privacy, ID verification, and compliance standards.</strong> No shortcuts.</li>\n<li><strong>Give structured feedback</strong> to Product and Engineering on what is friction, what is unclear, and what would make the next check-in faster or safer.</li>\n\n</div>"
    },
    {
      "text": "Qualifications",
      "content": "<div>\n\n<li>1–3+ years in hospitality (front desk, guest services, reservations) or comparable live, customer-facing support.</li>\n<li>Hands-on familiarity with hotel PMS platforms; <strong>Opera Cloud, Cloudbeds, or SkyTouch experience strongly preferred</strong>.</li>\n<li>Experience handling guest check-ins and reservation-lookup workflows.</li>\n<li>Strong verbal communication — clear, warm, professional, and guest-ready on camera.</li>\n<li>Calm, solution-oriented presence in live guest interactions.</li>\n<li>High reliability and attendance consistency.</li>\n<li>Comfortable working independently in a structured, process-driven environment.</li>\n<li>Strong, stable internet connection and a quiet, professional remote workspace.</li>\n\n</div>"
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      "text": "Compensation",
      "content": "<div>\n<p>The&nbsp;<strong>base salary range</strong> for this role is&nbsp;<strong><span data-token-index=\"0\">$58,000 - $64,000</span>.</strong>&nbsp;In addition to base salary, this position is eligible for a&nbsp;<strong>performance-based bonus</strong>&nbsp;paid quarterly, with a target of&nbsp;<strong>$<span data-token-index=\"0\">5,800 - $6,400 </span></strong>annually. This brings the total expected cash compensation range to&nbsp;<strong>$<span data-token-index=\"0\">64,000 - $70,8000</span></strong>.</p>\n<p>&nbsp;</p>\n<p><em>Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location.&nbsp;This role may also include the opportunity to earn equity.</em></p>\n</div>"
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