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Practice Operations Manager
83EE1DF133A9D5EB3F0EC5D13AFD6721 · LEBANON CENTER - LEBANON, PA 17046; 300 WILLOW STREET ENTRANCE B, LEBANON, PA, 17046, USA · On Site · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 83EE1DF133A9D5EB3F0EC5D13AFD6721 |
| Title | Practice Operations Manager |
| Normalized title | - |
| Department / team | - |
| Location | LEBANON, PA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-11 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
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| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 83EE1DF133A9D5EB3F0EC5D13AFD6721. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in LEBANON. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 83EE1DF133A9D5EB3F0EC5D13AFD6721 |
| Source | b556d77f-392a-40fe-97de-38de1245b02d |
| ATS provider | Paycom ATS |
Description
Description
Family First Health is seeking a Practice Operations Manager for a Full-Time position in our Lebanon location.
Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.
At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:
providing quality, compassionate primary medical and dental care and social services to those who need it most;
coordinating care and working with other providers to provide the full range of services our patients need;
promoting and supporting healthy lifestyles;
collaborating with others to improve access and break down the barriers of affordability, language and culture; and
advocating for our patients and the medically underserved.
Knowledge/Skills/Abilities
Bachelor’s degree preferred. Or any equivalent combination of licensure, training, and experience (Associate’s degree, RN, LPN, MA etc.)
Current CPR, if applicable
Demonstrated healthcare management experience of 3+ years
Excellent human relations skills
Excellent verbal and written communication skills
Demonstrated ability to effectively solve problems, prioritize, and function in stressful or ambiguous situations
Demonstrated ability to be organized, proactive in follow-through, and to juggle multiple competing priorities
Ability to interact with individuals who have diverse perspectives and lived experiences in a respectful and inclusive manner. Ability to communicate in a caring and supportive manner with individuals of all backgrounds.
Ability to analyze data
Aptitude for adaptability
Aptitude for independence and maturity
Aptitude for reliability and time management
Ability to gather data and apply past knowledge or information to new situations
Ability to think and communicate with clarity and precision
Ability to manage impulsivity
Ability to listen with understanding and empathy
Ability to lead by example through exceptional work performance, including adherence to organizational policies and processes
Ability to work independently and within a multidisciplinary team
Ability to work, and respond appropriately, to a demanding environment, including crisis situations
Ability to work efficiently, accurately, and with a strong attention to detail
Ability to maintain required clearances
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership and Citizenship Expectations:
Lead by Example
Promote a Culture of Excellence
Embrace and Champion Innovation and Change
Build Trusting Relationships
Drive Engagement
Advocate for Equity
Demonstrate Emotional Intelligence
Uphold Organizational Mission & Values
Leadership and Operational Oversight:
Provide strategic and operational leadership to the Lebanon Medical practice.
Ensure standardization of workflows, policies, and procedures across locations to promote consistency and quality of care.
Ensure compliance with established organizational policies and procedures. Adhere to HR disciplinary processes, when necessary.
Oversee all clinical and front office workflows, processes, and procedures to maximize efficiency and minimize wait times. Identify bottlenecks or operational challenges and implement data-driven solutions to improve workflows. Engage in PDSAs to observe, study, and assess improvements.
Ensure accurate documentation, staff proficiency, and consistency through regular, documented process observations, audits, and related reporting.
Analyze KPIs to make business decisions, solve operational challenges, and meet or exceed operational goals.
Team Management and Development:
Supervise and mentor clinical supervisors, clinical and administrative staff, and team leads.
Support the recruitment and onboarding of other key staff, including administrative and clinical team members and/or supervisors, collaborating with HR and medical operations leadership to ensure alignment with organizational values and standards.
Conduct regular performance evaluations, set clear expectations, and facilitate individual and team development plans.
Manage employee relations and follow all organizational expectations throughout the employee life cycle.
Promote a culture of accountability, collaboration, and service excellence through regular and documented one-on-one meetings. Engage and empower employees to support workforce development and succession planning.
Maintain a staffing complement to best support medical providers through routine analysis of operational hours, schedule utilization, patient demand, and productivity. Make decisions to re-assign staff members or schedules based on operational needs.
Financial and Revenue Cycle Management
Collaborate with finance and billing teams to monitor revenue cycle metrics. Ensure all registration and billing-related responsibilities are completed accurately and timely.
Develop and manage the annual budget. Monitor expenditures and address variances.
Analyze financial and operational reports to identify opportunities for growth, efficiency, and cost reduction.
Ensure provider productivity and DPCH targets.
Oversee clinical and office supply inventory. Follow established PAR levels, ordering guidelines, and inventory control methods.
Regulatory Compliance and Risk Management
Ensure full compliance with healthcare regulations including HIPAA, CLIA, VFC, CMS, and other local, state, federal, and/or grant requirements.
Conduct internal audits and ensure readiness for external inspections or accreditations.
Develop and implement risk mitigation strategies and incident response protocols across sites.
Strategic Planning and Community Engagement
Work with senior leadership to identify growth opportunities such as new service lines, patient populations, or geographic expansions.
Monitor community and industry trends to inform practice strategy and adaptability.
Foster relationships with the broader community to enhance practice reputation and outreach.
Quality Assurance and Performance Improvement
Analyze and report on operational and clinical key performance indicators (KPIs), including patient satisfaction, operational productivity, and clinical outcomes.
Partner with clinical leadership to implement quality improvement initiatives and evidence-based best practices.
Complete thorough investigations and analysis of incidents to promote learning, improvement, and enhance patient safety.
Participate in Quality Improvement initiatives focused on safety, compliance, and quality of care. Utilize QI planning tools to engage staff and demonstrate progressive improvement efforts.
Patient Experience
Champion a patient-centric culture focused on welcoming, healthy, safe environments and interactions that prioritize the lived experience of our patients.
Oversee and maintain patient-focused access, hours of operation, scheduling, and registration processes to support high-quality service.
Resolve escalated patient complaints or concerns with professionalism, discretion, and empathy.
Ensure effective teamwork to achieve patient-centered care and excellent customer service.
Understand and continuously improve patient experience through the analysis of various patient feedback methodologies
Provider Relations and Support
Partner with physicians and advanced practice providers to align operational support with clinical goals.
Support provider scheduling, credentialing, onboarding, and performance tracking.
Facilitate open communication between administrative and clinical teams to ensure a cohesive, high-performing environment.
Performance time and attendance supervisory responsibilities for all medical providers.
Common Expectations – Medical Operations
Maintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations
Complies with all applicable safety regulations
Learns the impact of medical errors and methodology that will lead to a reduction in errors
Comprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy
Reports patient complaints, concerns, and compliments
Delivers excellent customer service
Identifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution.
Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control
Juggles multiple competing tasks. Is proactive in follow-up and follow-through
Communicates effectively and compassionately with individuals of various backgrounds
Under the direction of supervisor, takes ownership in office and clinical setting improvement efforts
Attends and actively participates in site, departmental, and organizational meetings
Travels, as necessary, to other FFH locations to support the healthcare teams at other sites
Performs other duties as assigned
Common Expectations – All Family First Health Jobs
Maintains the cleanliness of work areas
Maintains professional growth and development
Fosters teamwork
Establishes and maintains effective working relationships with patients, employees, volunteers, and the public
Supports the mission, vision, and values of the organization
Operates with professionalism, integrity, and ethics to represent Family First Health in a positive light
Complies with all federal and state laws and regulatory expectations
Participates in all-staff meetings and development, site meetings, and trainings
Adheres to all Family First Health policies, processes, and procedures
Completes annual mandatory education and training
Performs other duties as assigned
PHYSICAL DEMANDS
Mental/Physical Requirements: Must p ossess the physical and mental abilities to perform the tasks normally associated with a Practice Manager position such as:
Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
Requires correct vision and hearing to normal range
Occasional bending, stooping, crouching, or kneeling
Frequent standing and walking
Frequent turning and reaching
Possible travel between work sites and community events with exposure to weather conditions
Frequent competing demands, frequent changes, delays, or unexpected events
Exposure to virus, disease and infection from patients and specimens in working environment
Exposure to blood and/or body fluids
Contact with patients and others under a wide variety of circumstances
Employee Benefits
Accrued Paid Vacation per year
Accrued Paid Sick Leave Time per year
Personal Days
Paid Time Off on Holidays
Health, Dental, and Vision Insurance plans
Short/Long Term Disability and Life Insurance
403(b) Retirement Plan
Tuition Reimbursement Opportunities
Full job record
| Job ID | 66b053012cf2752d62ebd6334cf47eb87dee73fc |
| Org ID | ef09157f-23b4-4187-8966-f95e8bb20238 |
| Source ID | b556d77f-392a-40fe-97de-38de1245b02d |
| Board ID | b556d77f-392a-40fe-97de-38de1245b02d |
| Provider | paycom |
| Provider Job Key | 314532 |
| Title | Practice Operations Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | LEBANON CENTER - LEBANON, PA 17046; 300 WILLOW STREET ENTRANCE B, LEBANON, PA, 17046, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | PA |
| City | LEBANON |
| Salary Raw | Description Family First Health is seeking a Practice Operations Manager for a Full-Time position in our Lebanon location. Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care. At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by: providing quality, compassionate primary medical and dental care and social services to those who need it most; coordinating care and working with other providers to provide the full range of services our patients need; promoting and supporting healthy lifestyles; collaborating with others to improve access and break down the barriers of affordability, language and culture; and advocating for our patients and the medically underserved. Knowledge/Skills/Abilities Bachelor’s degree preferred. Or any equivalent combination of licensure, training, and experience (Associate’s degree, RN, LPN, MA etc.) Current CPR, if applicable Demonstrated healthcare management experience of 3+ years Excellent human relations skills Excellent verbal and written communication skills Demonstrated ability to effectively solve problems, prioritize, and function in stressful or ambiguous situations Demonstrated ability to be organized, proactive in follow-through, and to juggle multiple competing priorities Ability to interact with individuals who have diverse perspectives and lived experiences in a respectful and inclusive manner. Ability to communicate in a caring and supportive manner with individuals of all backgrounds. Ability to analyze data Aptitude for adaptability Aptitude for independence and maturity Aptitude for reliability and time management Ability to gather data and apply past knowledge or information to new situations Ability to think and communicate with clarity and precision Ability to manage impulsivity Ability to listen with understanding and empathy Ability to lead by example through exceptional work performance, including adherence to organizational policies and processes Ability to work independently and within a multidisciplinary team Ability to work, and respond appropriately, to a demanding environment, including crisis situations Ability to work efficiently, accurately, and with a strong attention to detail Ability to maintain required clearances ESSENTIAL DUTIES AND RESPONSIBILITIES Leadership and Citizenship Expectations: Lead by Example Promote a Culture of Excellence Embrace and Champion Innovation and Change Build Trusting Relationships Drive Engagement Advocate for Equity Demonstrate Emotional Intelligence Uphold Organizational Mission & Values Leadership and Operational Oversight: Provide strategic and operational leadership to the Lebanon Medical practice. Ensure standardization of workflows, policies, and procedures across locations to promote consistency and quality of care. Ensure compliance with established organizational policies and procedures. Adhere to HR disciplinary processes, when necessary. Oversee all clinical and front office workflows, processes, and procedures to maximize efficiency and minimize wait times. Identify bottlenecks or operational challenges and implement data-driven solutions to improve workflows. Engage in PDSAs to observe, study, and assess improvements. Ensure accurate documentation, staff proficiency, and consistency through regular, documented process observations, audits, and related reporting. Analyze KPIs to make business decisions, solve operational challenges, and meet or exceed operational goals. Team Management and Development: Supervise and mentor clinical supervisors, clinical and administrative staff, and team leads. Support the recruitment and onboarding of other key staff, including administrative and clinical team members and/or supervisors, collaborating with HR and medical operations leadership to ensure alignment with organizational values and standards. Conduct regular performance evaluations, set clear expectations, and facilitate individual and team development plans. Manage employee relations and follow all organizational expectations throughout the employee life cycle. Promote a culture of accountability, collaboration, and service excellence through regular and documented one-on-one meetings. Engage and empower employees to support workforce development and succession planning. Maintain a staffing complement to best support medical providers through routine analysis of operational hours, schedule utilization, patient demand, and productivity. Make decisions to re-assign staff members or schedules based on operational needs. Financial and Revenue Cycle Management Collaborate with finance and billing teams to monitor revenue cycle metrics. Ensure all registration and billing-related responsibilities are completed accurately and timely. Develop and manage the annual budget. Monitor expenditures and address variances. Analyze financial and operational reports to identify opportunities for growth, efficiency, and cost reduction. Ensure provider productivity and DPCH targets. Oversee clinical and office supply inventory. Follow established PAR levels, ordering guidelines, and inventory control methods. Regulatory Compliance and Risk Management Ensure full compliance with healthcare regulations including HIPAA, CLIA, VFC, CMS, and other local, state, federal, and/or grant requirements. Conduct internal audits and ensure readiness for external inspections or accreditations. Develop and implement risk mitigation strategies and incident response protocols across sites. Strategic Planning and Community Engagement Work with senior leadership to identify growth opportunities such as new service lines, patient populations, or geographic expansions. Monitor community and industry trends to inform practice strategy and adaptability. Foster relationships with the broader community to enhance practice reputation and outreach. Quality Assurance and Performance Improvement Analyze and report on operational and clinical key performance indicators (KPIs), including patient satisfaction, operational productivity, and clinical outcomes. Partner with clinical leadership to implement quality improvement initiatives and evidence-based best practices. Complete thorough investigations and analysis of incidents to promote learning, improvement, and enhance patient safety. Participate in Quality Improvement initiatives focused on safety, compliance, and quality of care. Utilize QI planning tools to engage staff and demonstrate progressive improvement efforts. Patient Experience Champion a patient-centric culture focused on welcoming, healthy, safe environments and interactions that prioritize the lived experience of our patients. Oversee and maintain patient-focused access, hours of operation, scheduling, and registration processes to support high-quality service. Resolve escalated patient complaints or concerns with professionalism, discretion, and empathy. Ensure effective teamwork to achieve patient-centered care and excellent customer service. Understand and continuously improve patient experience through the analysis of various patient feedback methodologies Provider Relations and Support Partner with physicians and advanced practice providers to align operational support with clinical goals. Support provider scheduling, credentialing, onboarding, and performance tracking. Facilitate open communication between administrative and clinical teams to ensure a cohesive, high-performing environment. Performance time and attendance supervisory responsibilities for all medical providers. Common Expectations – Medical Operations Maintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations Complies with all applicable safety regulations Learns the impact of medical errors and methodology that will lead to a reduction in errors Comprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy Reports patient complaints, concerns, and compliments Delivers excellent customer service Identifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution. Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control Juggles multiple competing tasks. Is proactive in follow-up and follow-through Communicates effectively and compassionately with individuals of various backgrounds Under the direction of supervisor, takes ownership in office and clinical setting improvement efforts Attends and actively participates in site, departmental, and organizational meetings Travels, as necessary, to other FFH locations to support the healthcare teams at other sites Performs other duties as assigned Common Expectations – All Family First Health Jobs Maintains the cleanliness of work areas Maintains professional growth and development Fosters teamwork Establishes and maintains effective working relationships with patients, employees, volunteers, and the public Supports the mission, vision, and values of the organization Operates with professionalism, integrity, and ethics to represent Family First Health in a positive light Complies with all federal and state laws and regulatory expectations Participates in all-staff meetings and development, site meetings, and trainings Adheres to all Family First Health policies, processes, and procedures Completes annual mandatory education and training Performs other duties as assigned PHYSICAL DEMANDS Mental/Physical Requirements: Must p ossess the physical and mental abilities to perform the tasks normally associated with a Practice Manager position such as: Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion Requires correct vision and hearing to normal range Occasional bending, stooping, crouching, or kneeling Frequent standing and walking Frequent turning and reaching Possible travel between work sites and community events with exposure to weather conditions Frequent competing demands, frequent changes, delays, or unexpected events Exposure to virus, disease and infection from patients and specimens in working environment Exposure to blood and/or body fluids Contact with patients and others under a wide variety of circumstances Employee Benefits Accrued Paid Vacation per year Accrued Paid Sick Leave Time per year Personal Days Paid Time Off on Holidays Health, Dental, and Vision Insurance plans Short/Long Term Disability and Life Insurance 403(b) Retirement Plan Tuition Reimbursement Opportunities |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=314532&clientkey=83EE1DF133A9D5EB3F0EC5D13AFD6721 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=314532&clientkey=83EE1DF133A9D5EB3F0EC5D13AFD6721 |
| First Seen At | 2026-05-31 19:07:27Z |
| Last Seen At | 2026-06-06 09:56:13Z |
| Last Checked At | 2026-06-06 09:56:13Z |
| Last Changed At | 2026-05-31 19:07:27Z |
| Inactive At | — |
| Source Posted At | 2026-05-11 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=83EE1DF133A9D5EB3F0EC5D13AFD6721/date=2026-06-06/2026-06-06T09-56-11-781Z-39a3577f24c75d4d5cee5210ac76c69f9c965807c3daa4cb276a682626c8d710.json |
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"description": "<p>Family First Health is seeking a Practice Operations Manager for a Full-Time position in our Lebanon location. </p>\n\n<p> </p>\n\n<p>Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care. </p>\n\n<p> </p>\n\n<p>At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:</p>\n\n<p> </p>\n\n<ul>\n\t<li>providing quality, compassionate primary medical and dental care and social services to those who need it most;</li>\n\t<li>coordinating care and working with other providers to provide the full range of services our patients need;</li>\n\t<li>promoting and supporting healthy lifestyles;</li>\n\t<li>collaborating with others to improve access and break down the barriers of affordability, language and culture; and</li>\n\t<li>advocating for our patients and the medically underserved.</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p><strong>Knowledge/Skills/Abilities</strong></p>\n\n<ul>\n\t<li>Bachelor’s degree preferred. Or any equivalent combination of licensure, training, and experience (Associate’s degree, RN, LPN, MA etc.)</li>\n\t<li>Current CPR, if applicable</li>\n\t<li>Demonstrated healthcare management experience of 3+ years</li>\n\t<li>Excellent human relations skills</li>\n\t<li>Excellent verbal and written communication skills</li>\n\t<li>Demonstrated ability to effectively solve problems, prioritize, and function in stressful or ambiguous situations </li>\n\t<li>Demonstrated ability to be organized, proactive in follow-through, and to juggle multiple competing priorities</li>\n\t<li>Ability to interact with individuals who have diverse perspectives and lived experiences in a respectful and inclusive manner. Ability to communicate in a caring and supportive manner with individuals of all backgrounds.</li>\n\t<li>Ability to analyze data</li>\n</ul>\n\n<ul>\n\t<li>Aptitude for adaptability</li>\n\t<li>Aptitude for independence and maturity</li>\n\t<li>Aptitude for reliability and time management</li>\n\t<li>Ability to gather data and apply past knowledge or information to new situations</li>\n\t<li>Ability to think and communicate with clarity and precision</li>\n\t<li>Ability to manage impulsivity</li>\n\t<li>Ability to listen with understanding and empathy</li>\n\t<li>Ability to lead by example through exceptional work performance, including adherence to organizational policies and processes</li>\n\t<li>Ability to work independently and within a multidisciplinary team</li>\n\t<li>Ability to work, and respond appropriately, to a demanding environment, including crisis situations</li>\n\t<li>Ability to work efficiently, accurately, and with a strong attention to detail</li>\n\t<li>Ability to maintain required clearances</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p><strong><u> ESSENTIAL DUTIES AND RESPONSIBILITIES</u></strong><u> </u></p>\n\n<p>Leadership and Citizenship Expectations:</p>\n\n<ul>\n\t<li>Lead by Example</li>\n\t<li>Promote a Culture of Excellence</li>\n\t<li>Embrace and Champion Innovation and Change</li>\n\t<li>Build Trusting Relationships</li>\n\t<li>Drive Engagement</li>\n\t<li>Advocate for Equity</li>\n\t<li>Demonstrate Emotional Intelligence</li>\n\t<li>Uphold Organizational Mission & Values</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p>Leadership and Operational Oversight:</p>\n\n<ul>\n\t<li>Provide strategic and operational leadership to the Lebanon Medical practice.</li>\n\t<li>Ensure standardization of workflows, policies, and procedures across locations to promote consistency and quality of care. </li>\n\t<li>Ensure compliance with established organizational policies and procedures. Adhere to HR disciplinary processes, when necessary. </li>\n\t<li>Oversee all clinical and front office workflows, processes, and procedures to maximize efficiency and minimize wait times. Identify bottlenecks or operational challenges and implement data-driven solutions to improve workflows. Engage in PDSAs to observe, study, and assess improvements.</li>\n\t<li>Ensure accurate documentation, staff proficiency, and consistency through regular, documented process observations, audits, and related reporting.</li>\n\t<li>Analyze KPIs to make business decisions, solve operational challenges, and meet or exceed operational goals. </li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p>Team Management and Development:</p>\n\n<ul>\n\t<li>Supervise and mentor clinical supervisors, clinical and administrative staff, and team leads.</li>\n\t<li>Support the recruitment and onboarding of other key staff, including administrative and clinical team members and/or supervisors, collaborating with HR and medical operations leadership to ensure alignment with organizational values and standards.</li>\n\t<li>Conduct regular performance evaluations, set clear expectations, and facilitate individual and team development plans.</li>\n\t<li>Manage employee relations and follow all organizational expectations throughout the employee life cycle.</li>\n\t<li>Promote a culture of accountability, collaboration, and service excellence through regular and documented one-on-one meetings. Engage and empower employees to support workforce development and succession planning. </li>\n\t<li>Maintain a staffing complement to best support medical providers through routine analysis of operational hours, schedule utilization, patient demand, and productivity. Make decisions to re-assign staff members or schedules based on operational needs.</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p>Financial and Revenue Cycle Management</p>\n\n<ul>\n\t<li>Collaborate with finance and billing teams to monitor revenue cycle metrics. Ensure all registration and billing-related responsibilities are completed accurately and timely. </li>\n\t<li>Develop and manage the annual budget. Monitor expenditures and address variances.</li>\n\t<li>Analyze financial and operational reports to identify opportunities for growth, efficiency, and cost reduction.</li>\n\t<li>Ensure provider productivity and DPCH targets.</li>\n\t<li>Oversee clinical and office supply inventory. Follow established PAR levels, ordering guidelines, and inventory control methods.</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p>Regulatory Compliance and Risk Management</p>\n\n<ul>\n\t<li>Ensure full compliance with healthcare regulations including HIPAA, CLIA, VFC, CMS, and other local, state, federal, and/or grant requirements.</li>\n\t<li>Conduct internal audits and ensure readiness for external inspections or accreditations.</li>\n\t<li>Develop and implement risk mitigation strategies and incident response protocols across sites.</li>\n</ul>\n\n<p> </p>\n\n<p>Strategic Planning and Community Engagement</p>\n\n<ul>\n\t<li>Work with senior leadership to identify growth opportunities such as new service lines, patient populations, or geographic expansions.</li>\n\t<li>Monitor community and industry trends to inform practice strategy and adaptability.</li>\n\t<li>Foster relationships with the broader community to enhance practice reputation and outreach.</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p>Quality Assurance and Performance Improvement</p>\n\n<ul>\n\t<li>Analyze and report on operational and clinical key performance indicators (KPIs), including patient satisfaction, operational productivity, and clinical outcomes.</li>\n\t<li>Partner with clinical leadership to implement quality improvement initiatives and evidence-based best practices.</li>\n\t<li>Complete thorough investigations and analysis of incidents to promote learning, improvement, and enhance patient safety.</li>\n\t<li>Participate in Quality Improvement initiatives focused on safety, compliance, and quality of care. Utilize QI planning tools to engage staff and demonstrate progressive improvement efforts. </li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p>Patient Experience</p>\n\n<ul>\n\t<li>Champion a patient-centric culture focused on welcoming, healthy, safe environments and interactions that prioritize the lived experience of our patients.</li>\n\t<li>Oversee and maintain patient-focused access, hours of operation, scheduling, and registration processes to support high-quality service.</li>\n\t<li>Resolve escalated patient complaints or concerns with professionalism, discretion, and empathy.</li>\n\t<li>Ensure effective teamwork to achieve patient-centered care and excellent customer service.</li>\n\t<li>Understand and continuously improve patient experience through the analysis of various patient feedback methodologies</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p>Provider Relations and Support</p>\n\n<ul>\n\t<li>Partner with physicians and advanced practice providers to align operational support with clinical goals.</li>\n\t<li>Support provider scheduling, credentialing, onboarding, and performance tracking.</li>\n\t<li>Facilitate open communication between administrative and clinical teams to ensure a cohesive, high-performing environment.</li>\n\t<li>Performance time and attendance supervisory responsibilities for all medical providers.</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p><strong>Common Expectations – Medical Operations</strong></p>\n\n<ul>\n\t<li>Maintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations</li>\n\t<li>Complies with all applicable safety regulations</li>\n\t<li>Learns the impact of medical errors and methodology that will lead to a reduction in errors</li>\n\t<li>Comprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy </li>\n\t<li>Reports patient complaints, concerns, and compliments</li>\n\t<li>Delivers excellent customer service</li>\n\t<li>Identifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution. </li>\n\t<li>Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control</li>\n\t<li>Juggles multiple competing tasks. Is proactive in follow-up and follow-through</li>\n\t<li>Communicates effectively and compassionately with individuals of various backgrounds</li>\n\t<li>Under the direction of supervisor, takes ownership in office and clinical setting improvement efforts</li>\n\t<li>Attends and actively participates in site, departmental, and organizational meetings</li>\n\t<li>Travels, as necessary, to other FFH locations to support the healthcare teams at other sites</li>\n\t<li>Performs other duties as assigned</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p><strong>Common Expectations – All Family First Health Jobs</strong></p>\n\n<ul>\n\t<li>Maintains the cleanliness of work areas</li>\n\t<li>Maintains professional growth and development</li>\n\t<li>Fosters teamwork</li>\n\t<li>Establishes and maintains effective working relationships with patients, employees, volunteers, and the public</li>\n\t<li>Supports the mission, vision, and values of the organization</li>\n\t<li>Operates with professionalism, integrity, and ethics to represent Family First Health in a positive light</li>\n\t<li>Complies with all federal and state laws and regulatory expectations</li>\n\t<li>Participates in all-staff meetings and development, site meetings, and trainings</li>\n\t<li>Adheres to all Family First Health policies, processes, and procedures</li>\n\t<li>Completes annual mandatory education and training</li>\n\t<li>Performs other duties as assigned</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p><strong><u>PHYSICAL DEMANDS</u></strong></p>\n\n<p><strong>Mental/Physical Requirements: </strong><em>Must</em> p<em>ossess the physical and mental abilities to perform the tasks normally associated with a Practice Manager position such as: </em></p>\n\n<ul>\n\t<li>Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion</li>\n\t<li>Requires correct vision and hearing to normal range</li>\n\t<li>Occasional bending, stooping, crouching, or kneeling</li>\n\t<li>Frequent standing and walking</li>\n\t<li>Frequent turning and reaching</li>\n\t<li>Possible travel between work sites and community events with exposure to weather conditions</li>\n\t<li>Frequent competing demands, frequent changes, delays, or unexpected events</li>\n</ul>\n\n<ul>\n\t<li>Exposure to virus, disease and infection from patients and specimens in working environment</li>\n\t<li>Exposure to blood and/or body fluids</li>\n\t<li>Contact with patients and others under a wide variety of circumstances</li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p><strong>Employee Benefits</strong></p>\n\n<ul>\n\t<li>Accrued Paid Vacation per year</li>\n\t<li>Accrued Paid Sick Leave Time per year</li>\n\t<li>Personal Days</li>\n\t<li>Paid Time Off on Holidays</li>\n\t<li>Health, Dental, and Vision Insurance plans</li>\n\t<li>Short/Long Term Disability and Life Insurance</li>\n\t<li>403(b) Retirement Plan</li>\n\t<li>Tuition Reimbursement Opportunities</li>\n</ul>\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Practice Operations Manager\",\"identifier\":\"J0GZ62314532\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/83EE1DF133A9D5EB3F0EC5D13AFD6721/jobs/314532\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=83EE1DF133A9D5EB3F0EC5D13AFD6721\",\"datePosted\":\"2026-05-11\",\"description\":\"Job DetailsJob Location: LEBANON CENTER - LEBANON, PA 17046Position Type: Full TimeTravel Percentage: Up to 50% Family First Health is seeking a Practice Operations Manager for a Full-Time position in our Lebanon location. \\n\\n \\n\\nFamily First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care. \\n\\n \\n\\nAt Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:\\n\\n \\n\\n\\n\\tproviding quality, compassionate primary medical and dental care and social services to those who need it most;\\n\\tcoordinating care and working with other providers to provide the full range of services our patients need;\\n\\tpromoting and supporting healthy lifestyles;\\n\\tcollaborating with others to improve access and break down the barriers of affordability, language and culture; and\\n\\tadvocating for our patients and the medically underserved.\\n\\n\\n \\n\\n \\n\\n \\n\\nKnowledge/Skills/Abilities\\n\\n\\n\\tBachelor’s degree preferred. Or any equivalent combination of licensure, training, and experience (Associate’s degree, RN, LPN, MA etc.)\\n\\tCurrent CPR, if applicable\\n\\tDemonstrated healthcare management experience of 3+ years\\n\\tExcellent human relations skills\\n\\tExcellent verbal and written communication skills\\n\\tDemonstrated ability to effectively solve problems, prioritize, and function in stressful or ambiguous situations \\n\\tDemonstrated ability to be organized, proactive in follow-through, and to juggle multiple competing priorities\\n\\tAbility to interact with individuals who have diverse perspectives and lived experiences in a respectful and inclusive manner. Ability to communicate in a caring and supportive manner with individuals of all backgrounds.\\n\\tAbility to analyze data\\n\\n\\n\\n\\tAptitude for adaptability\\n\\tAptitude for independence and maturity\\n\\tAptitude for reliability and time management\\n\\tAbility to gather data and apply past knowledge or information to new situations\\n\\tAbility to think and communicate with clarity and precision\\n\\tAbility to manage impulsivity\\n\\tAbility to listen with understanding and empathy\\n\\tAbility to lead by example through exceptional work performance, including adherence to organizational policies and processes\\n\\tAbility to work independently and within a multidisciplinary team\\n\\tAbility to work, and respond appropriately, to a demanding environment, including crisis situations\\n\\tAbility to work efficiently, accurately, and with a strong attention to detail\\n\\tAbility to maintain required clearances\\n\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n ESSENTIAL DUTIES AND RESPONSIBILITIES \\n\\nLeadership and Citizenship Expectations:\\n\\n\\n\\tLead by Example\\n\\tPromote a Culture of Excellence\\n\\tEmbrace and Champion Innovation and Change\\n\\tBuild Trusting Relationships\\n\\tDrive Engagement\\n\\tAdvocate for Equity\\n\\tDemonstrate Emotional Intelligence\\n\\tUphold Organizational Mission & Values\\n\\n\\n \\n\\n \\n\\nLeadership and Operational Oversight:\\n\\n\\n\\tProvide strategic and operational leadership to the Lebanon Medical practice.\\n\\tEnsure standardization of workflows, policies, and procedures across locations to promote consistency and quality of care. \\n\\tEnsure compliance with established organizational policies and procedures. Adhere to HR disciplinary processes, when necessary. \\n\\tOversee all clinical and front office workflows, processes, and procedures to maximize efficiency and minimize wait times. Identify bottlenecks or operational challenges and implement data-driven solutions to improve workflows. Engage in PDSAs to observe, study, and assess improvements.\\n\\tEnsure accurate documentation, staff proficiency, and consistency through regular, documented process observations, audits, and related reporting.\\n\\tAnalyze KPIs to make business decisions, solve operational challenges, and meet or exceed operational goals. \\n\\n\\n \\n\\n \\n\\nTeam Management and Development:\\n\\n\\n\\tSupervise and mentor clinical supervisors, clinical and administrative staff, and team leads.\\n\\tSupport the recruitment and onboarding of other key staff, including administrative and clinical team members and/or supervisors, collaborating with HR and medical operations leadership to ensure alignment with organizational values and standards.\\n\\tConduct regular performance evaluations, set clear expectations, and facilitate individual and team development plans.\\n\\tManage employee relations and follow all organizational expectations throughout the employee life cycle.\\n\\tPromote a culture of accountability, collaboration, and service excellence through regular and documented one-on-one meetings. Engage and empower employees to support workforce development and succession planning. \\n\\tMaintain a staffing complement to best support medical providers through routine analysis of operational hours, schedule utilization, patient demand, and productivity. Make decisions to re-assign staff members or schedules based on operational needs.\\n\\n\\n \\n\\n \\n\\nFinancial and Revenue Cycle Management\\n\\n\\n\\tCollaborate with finance and billing teams to monitor revenue cycle metrics. Ensure all registration and billing-related responsibilities are completed accurately and timely. \\n\\tDevelop and manage the annual budget. Monitor expenditures and address variances.\\n\\tAnalyze financial and operational reports to identify opportunities for growth, efficiency, and cost reduction.\\n\\tEnsure provider productivity and DPCH targets.\\n\\tOversee clinical and office supply inventory. Follow established PAR levels, ordering guidelines, and inventory control methods.\\n\\n\\n \\n\\n \\n\\nRegulatory Compliance and Risk Management\\n\\n\\n\\tEnsure full compliance with healthcare regulations including HIPAA, CLIA, VFC, CMS, and other local, state, federal, and/or grant requirements.\\n\\tConduct internal audits and ensure readiness for external inspections or accreditations.\\n\\tDevelop and implement risk mitigation strategies and incident response protocols across sites.\\n\\n\\n \\n\\nStrategic Planning and Community Engagement\\n\\n\\n\\tWork with senior leadership to identify growth opportunities such as new service lines, patient populations, or geographic expansions.\\n\\tMonitor community and industry trends to inform practice strategy and adaptability.\\n\\tFoster relationships with the broader community to enhance practice reputation and outreach.\\n\\n\\n \\n\\n \\n\\nQuality Assurance and Performance Improvement\\n\\n\\n\\tAnalyze and report on operational and clinical key performance indicators (KPIs), including patient satisfaction, operational productivity, and clinical outcomes.\\n\\tPartner with clinical leadership to implement quality improvement initiatives and evidence-based best practices.\\n\\tComplete thorough investigations and analysis of incidents to promote learning, improvement, and enhance patient safety.\\n\\tParticipate in Quality Improvement initiatives focused on safety, compliance, and quality of care. Utilize QI planning tools to engage staff and demonstrate progressive improvement efforts. \\n\\n\\n \\n\\n \\n\\nPatient Experience\\n\\n\\n\\tChampion a patient-centric culture focused on welcoming, healthy, safe environments and interactions that prioritize the lived experience of our patients.\\n\\tOversee and maintain patient-focused access, hours of operation, scheduling, and registration processes to support high-quality service.\\n\\tResolve escalated patient complaints or concerns with professionalism, discretion, and empathy.\\n\\tEnsure effective teamwork to achieve patient-centered care and excellent customer service.\\n\\tUnderstand and continuously improve patient experience through the analysis of various patient feedback methodologies\\n\\n\\n \\n\\n \\n\\nProvider Relations and Support\\n\\n\\n\\tPartner with physicians and advanced practice providers to align operational support with clinical goals.\\n\\tSupport provider scheduling, credentialing, onboarding, and performance tracking.\\n\\tFacilitate open communication between administrative and clinical teams to ensure a cohesive, high-performing environment.\\n\\tPerformance time and attendance supervisory responsibilities for all medical providers.\\n\\n\\n \\n\\n \\n\\nCommon Expectations – Medical Operations\\n\\n\\n\\tMaintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations\\n\\tComplies with all applicable safety regulations\\n\\tLearns the impact of medical errors and methodology that will lead to a reduction in errors\\n\\tComprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy \\n\\tReports patient complaints, concerns, and compliments\\n\\tDelivers excellent customer service\\n\\tIdentifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution. \\n\\tAdheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control\\n\\tJuggles multiple competing tasks. Is proactive in follow-up and follow-through\\n\\tCommunicates effectively and compassionately with individuals of various backgrounds\\n\\tUnder the direction of supervisor, takes ownership in office and clinical setting improvement efforts\\n\\tAttends and actively participates in site, departmental, and organizational meetings\\n\\tTravels, as necessary, to other FFH locations to support the healthcare teams at other sites\\n\\tPerforms other duties as assigned\\n\\n\\n \\n\\n \\n\\nCommon Expectations – All Family First Health Jobs\\n\\n\\n\\tMaintains the cleanliness of work areas\\n\\tMaintains professional growth and development\\n\\tFosters teamwork\\n\\tEstablishes and maintains effective working relationships with patients, employees, volunteers, and the public\\n\\tSupports the mission, vision, and values of the organization\\n\\tOperates with professionalism, integrity, and ethics to represent Family First Health in a positive light\\n\\tComplies with all federal and state laws and regulatory expectations\\n\\tParticipates in all-staff meetings and development, site meetings, and trainings\\n\\tAdheres to all Family First Health policies, processes, and procedures\\n\\tCompletes annual mandatory education and training\\n\\tPerforms other duties as assigned\\n\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS\\n\\nMental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Practice Manager position such as: \\n\\n\\n\\tFrequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion\\n\\tRequires correct vision and hearing to normal range\\n\\tOccasional bending, stooping, crouching, or kneeling\\n\\tFrequent standing and walking\\n\\tFrequent turning and reaching\\n\\tPossible travel between work sites and community events with exposure to weather conditions\\n\\tFrequent competing demands, frequent changes, delays, or unexpected events\\n\\n\\n\\n\\tExposure to virus, disease and infection from patients and specimens in working environment\\n\\tExposure to blood and/or body fluids\\n\\tContact with patients and others under a wide variety of circumstances\\n\\n\\n \\n\\n \\n\\n \\n\\nEmployee Benefits\\n\\n\\n\\tAccrued Paid Vacation per year\\n\\tAccrued Paid Sick Leave Time per year\\n\\tPersonal Days\\n\\tPaid Time Off on Holidays\\n\\tHealth, Dental, and Vision Insurance plans\\n\\tShort/Long Term Disability and Life Insurance\\n\\t403(b) Retirement Plan\\n\\tTuition Reimbursement Opportunities\\n\\nQualifications\",\"responsibilities\":\"Family First Health is seeking a Practice Operations Manager for a Full-Time position in our Lebanon location. \\n\\n \\n\\nFamily First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care. \\n\\n \\n\\nAt Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:\\n\\n \\n\\n\\n\\tproviding quality, compassionate primary medical and dental care and social services to those who need it most;\\n\\tcoordinating care and working with other providers to provide the full range of services our patients need;\\n\\tpromoting and supporting healthy lifestyles;\\n\\tcollaborating with others to improve access and break down the barriers of affordability, language and culture; and\\n\\tadvocating for our patients and the medically underserved.\\n\\n\\n \\n\\n \\n\\n \\n\\nKnowledge/Skills/Abilities\\n\\n\\n\\tBachelor’s degree preferred. Or any equivalent combination of licensure, training, and experience (Associate’s degree, RN, LPN, MA etc.)\\n\\tCurrent CPR, if applicable\\n\\tDemonstrated healthcare management experience of 3+ years\\n\\tExcellent human relations skills\\n\\tExcellent verbal and written communication skills\\n\\tDemonstrated ability to effectively solve problems, prioritize, and function in stressful or ambiguous situations \\n\\tDemonstrated ability to be organized, proactive in follow-through, and to juggle multiple competing priorities\\n\\tAbility to interact with individuals who have diverse perspectives and lived experiences in a respectful and inclusive manner. Ability to communicate in a caring and supportive manner with individuals of all backgrounds.\\n\\tAbility to analyze data\\n\\n\\n\\n\\tAptitude for adaptability\\n\\tAptitude for independence and maturity\\n\\tAptitude for reliability and time management\\n\\tAbility to gather data and apply past knowledge or information to new situations\\n\\tAbility to think and communicate with clarity and precision\\n\\tAbility to manage impulsivity\\n\\tAbility to listen with understanding and empathy\\n\\tAbility to lead by example through exceptional work performance, including adherence to organizational policies and processes\\n\\tAbility to work independently and within a multidisciplinary team\\n\\tAbility to work, and respond appropriately, to a demanding environment, including crisis situations\\n\\tAbility to work efficiently, accurately, and with a strong attention to detail\\n\\tAbility to maintain required clearances\\n\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n ESSENTIAL DUTIES AND RESPONSIBILITIES \\n\\nLeadership and Citizenship Expectations:\\n\\n\\n\\tLead by Example\\n\\tPromote a Culture of Excellence\\n\\tEmbrace and Champion Innovation and Change\\n\\tBuild Trusting Relationships\\n\\tDrive Engagement\\n\\tAdvocate for Equity\\n\\tDemonstrate Emotional Intelligence\\n\\tUphold Organizational Mission & Values\\n\\n\\n \\n\\n \\n\\nLeadership and Operational Oversight:\\n\\n\\n\\tProvide strategic and operational leadership to the Lebanon Medical practice.\\n\\tEnsure standardization of workflows, policies, and procedures across locations to promote consistency and quality of care. \\n\\tEnsure compliance with established organizational policies and procedures. Adhere to HR disciplinary processes, when necessary. \\n\\tOversee all clinical and front office workflows, processes, and procedures to maximize efficiency and minimize wait times. Identify bottlenecks or operational challenges and implement data-driven solutions to improve workflows. Engage in PDSAs to observe, study, and assess improvements.\\n\\tEnsure accurate documentation, staff proficiency, and consistency through regular, documented process observations, audits, and related reporting.\\n\\tAnalyze KPIs to make business decisions, solve operational challenges, and meet or exceed operational goals. \\n\\n\\n \\n\\n \\n\\nTeam Management and Development:\\n\\n\\n\\tSupervise and mentor clinical supervisors, clinical and administrative staff, and team leads.\\n\\tSupport the recruitment and onboarding of other key staff, including administrative and clinical team members and/or supervisors, collaborating with HR and medical operations leadership to ensure alignment with organizational values and standards.\\n\\tConduct regular performance evaluations, set clear expectations, and facilitate individual and team development plans.\\n\\tManage employee relations and follow all organizational expectations throughout the employee life cycle.\\n\\tPromote a culture of accountability, collaboration, and service excellence through regular and documented one-on-one meetings. Engage and empower employees to support workforce development and succession planning. \\n\\tMaintain a staffing complement to best support medical providers through routine analysis of operational hours, schedule utilization, patient demand, and productivity. Make decisions to re-assign staff members or schedules based on operational needs.\\n\\n\\n \\n\\n \\n\\nFinancial and Revenue Cycle Management\\n\\n\\n\\tCollaborate with finance and billing teams to monitor revenue cycle metrics. Ensure all registration and billing-related responsibilities are completed accurately and timely. \\n\\tDevelop and manage the annual budget. Monitor expenditures and address variances.\\n\\tAnalyze financial and operational reports to identify opportunities for growth, efficiency, and cost reduction.\\n\\tEnsure provider productivity and DPCH targets.\\n\\tOversee clinical and office supply inventory. Follow established PAR levels, ordering guidelines, and inventory control methods.\\n\\n\\n \\n\\n \\n\\nRegulatory Compliance and Risk Management\\n\\n\\n\\tEnsure full compliance with healthcare regulations including HIPAA, CLIA, VFC, CMS, and other local, state, federal, and/or grant requirements.\\n\\tConduct internal audits and ensure readiness for external inspections or accreditations.\\n\\tDevelop and implement risk mitigation strategies and incident response protocols across sites.\\n\\n\\n \\n\\nStrategic Planning and Community Engagement\\n\\n\\n\\tWork with senior leadership to identify growth opportunities such as new service lines, patient populations, or geographic expansions.\\n\\tMonitor community and industry trends to inform practice strategy and adaptability.\\n\\tFoster relationships with the broader community to enhance practice reputation and outreach.\\n\\n\\n \\n\\n \\n\\nQuality Assurance and Performance Improvement\\n\\n\\n\\tAnalyze and report on operational and clinical key performance indicators (KPIs), including patient satisfaction, operational productivity, and clinical outcomes.\\n\\tPartner with clinical leadership to implement quality improvement initiatives and evidence-based best practices.\\n\\tComplete thorough investigations and analysis of incidents to promote learning, improvement, and enhance patient safety.\\n\\tParticipate in Quality Improvement initiatives focused on safety, compliance, and quality of care. Utilize QI planning tools to engage staff and demonstrate progressive improvement efforts. \\n\\n\\n \\n\\n \\n\\nPatient Experience\\n\\n\\n\\tChampion a patient-centric culture focused on welcoming, healthy, safe environments and interactions that prioritize the lived experience of our patients.\\n\\tOversee and maintain patient-focused access, hours of operation, scheduling, and registration processes to support high-quality service.\\n\\tResolve escalated patient complaints or concerns with professionalism, discretion, and empathy.\\n\\tEnsure effective teamwork to achieve patient-centered care and excellent customer service.\\n\\tUnderstand and continuously improve patient experience through the analysis of various patient feedback methodologies\\n\\n\\n \\n\\n \\n\\nProvider Relations and Support\\n\\n\\n\\tPartner with physicians and advanced practice providers to align operational support with clinical goals.\\n\\tSupport provider scheduling, credentialing, onboarding, and performance tracking.\\n\\tFacilitate open communication between administrative and clinical teams to ensure a cohesive, high-performing environment.\\n\\tPerformance time and attendance supervisory responsibilities for all medical providers.\\n\\n\\n \\n\\n \\n\\nCommon Expectations – Medical Operations\\n\\n\\n\\tMaintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations\\n\\tComplies with all applicable safety regulations\\n\\tLearns the impact of medical errors and methodology that will lead to a reduction in errors\\n\\tComprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy \\n\\tReports patient complaints, concerns, and compliments\\n\\tDelivers excellent customer service\\n\\tIdentifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution. \\n\\tAdheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control\\n\\tJuggles multiple competing tasks. Is proactive in follow-up and follow-through\\n\\tCommunicates effectively and compassionately with individuals of various backgrounds\\n\\tUnder the direction of supervisor, takes ownership in office and clinical setting improvement efforts\\n\\tAttends and actively participates in site, departmental, and organizational meetings\\n\\tTravels, as necessary, to other FFH locations to support the healthcare teams at other sites\\n\\tPerforms other duties as assigned\\n\\n\\n \\n\\n \\n\\nCommon Expectations – All Family First Health Jobs\\n\\n\\n\\tMaintains the cleanliness of work areas\\n\\tMaintains professional growth and development\\n\\tFosters teamwork\\n\\tEstablishes and maintains effective working relationships with patients, employees, volunteers, and the public\\n\\tSupports the mission, vision, and values of the organization\\n\\tOperates with professionalism, integrity, and ethics to represent Family First Health in a positive light\\n\\tComplies with all federal and state laws and regulatory expectations\\n\\tParticipates in all-staff meetings and development, site meetings, and trainings\\n\\tAdheres to all Family First Health policies, processes, and procedures\\n\\tCompletes annual mandatory education and training\\n\\tPerforms other duties as assigned\\n\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS\\n\\nMental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Practice Manager position such as: \\n\\n\\n\\tFrequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion\\n\\tRequires correct vision and hearing to normal range\\n\\tOccasional bending, stooping, crouching, or kneeling\\n\\tFrequent standing and walking\\n\\tFrequent turning and reaching\\n\\tPossible travel between work sites and community events with exposure to weather conditions\\n\\tFrequent competing demands, frequent changes, delays, or unexpected events\\n\\n\\n\\n\\tExposure to virus, disease and infection from patients and specimens in working environment\\n\\tExposure to blood and/or body fluids\\n\\tContact with patients and others under a wide variety of circumstances\\n\\n\\n \\n\\n \\n\\n \\n\\nEmployee Benefits\\n\\n\\n\\tAccrued Paid Vacation per year\\n\\tAccrued Paid Sick Leave Time per year\\n\\tPersonal Days\\n\\tPaid Time Off on Holidays\\n\\tHealth, Dental, and Vision Insurance plans\\n\\tShort/Long Term Disability and Life Insurance\\n\\t403(b) Retirement Plan\\n\\tTuition Reimbursement Opportunities\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Family First Health\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=83EE1DF133A9D5EB3F0EC5D13AFD6721\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"300 WILLOW STREET ENTRANCE B\",\"addressLocality\":\"LEBANON\",\"addressRegion\":\"PA\",\"postalCode\":17046,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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