SDE Consultant

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    "jobOpeningName": "SDE Consultant",
    "departmentLabel": "Managed Services",
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    "datePosted": "2026-05-01",
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    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Service Delivery Consultant </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Remote-based/ travel to customer and Roc offices as required</span><br><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\">We’re looking for a highly skilled Senior Security &amp; Infrastructure Engineer (SDE) to play a key role within a Managed Service environment supporting a high-profile customer.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">I</span><span style=\"font-size: 12pt\">n this position, you’ll lead on proactive support, technical delivery, and continuous improvement of managed services. Acting as the highest point of technical escalation, you’ll work closely with customer stakeholders, internal teams, and project staff to deliver secure, resilient, and best-in-class solutions.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This is a hands-on, technically advanced role with a strong focus on security operations, infrastructure protection, and service excellence.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What You’ll Be Doing</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Security Operations</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Monitor and respond to security alerts, threats, and incidents across infrastructure and cloud environments</span></li>\n<li><span style=\"font-size: 12pt\">Investigate complex incidents (malware, phishing, unauthorised access, vulnerabilities)</span></li>\n<li><span style=\"font-size: 12pt\">Implement and maintain security controls across systems and endpoints</span></li>\n<li><span style=\"font-size: 12pt\">Work with SIEM, endpoint protection, and threat detection tools</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Infrastructure &amp; Cloud Security</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Secure servers, networks, and cloud platforms in line with best practices</span></li>\n<li><span style=\"font-size: 12pt\">Manage identity and access controls (Active Directory, Azure AD, privileged access)</span></li>\n<li><span style=\"font-size: 12pt\">Oversee patching, system hardening, and configuration management</span></li>\n<li><span style=\"font-size: 12pt\">Lead security onboarding using tools like Microsoft Defender and Purview</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Incident Response &amp; Threat Management</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead technical investigations and remediation activities</span></li>\n<li><span style=\"font-size: 12pt\">Conduct root cause analysis and recommend preventative measures</span></li>\n<li><span style=\"font-size: 12pt\">Support forensic investigations when required</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Vulnerability &amp; Risk Management</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Perform vulnerability assessments and coordinate remediation</span></li>\n<li><span style=\"font-size: 12pt\">Identify risks and recommend security improvements</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate across teams to reduce organisational risk</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Technical Leadership &amp; Escalation</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Act as the senior escalation point for complex issues</span></li>\n<li><span style=\"font-size: 12pt\">Support and mentor Service Desk and 2nd/3rd Line engineers</span></li>\n<li><span style=\"font-size: 12pt\">Provide technical input into new managed service opportunities</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Compliance &amp; Best Practice</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Support compliance frameworks (ISO 27001, Cyber Essentials, NIST)</span></li>\n<li><span style=\"font-size: 12pt\">Assist with audits and ensure adherence to policies and standards</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Continuous Improvement</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Enhance processes, tooling, and documentation</span></li>\n<li><span style=\"font-size: 12pt\">Drive automation and improved monitoring capabilities</span></li>\n<li><span style=\"font-size: 12pt\">Stay current with emerging threats and technologies</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We’re Looking For</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Essential Skills &amp; Experience</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">5+ years in a Managed Services environment</span></li>\n<li><span style=\"font-size: 12pt\">Strong knowledge of security operations and infrastructure security</span></li>\n<li><span style=\"font-size: 12pt\">Experience with Microsoft 365, Azure, and cloud security</span></li>\n<li><span style=\"font-size: 12pt\">Virtualisation experience (VMware &amp; Azure)</span></li>\n<li><span style=\"font-size: 12pt\">Backup solutions (Veeam, Azure Backup)</span></li>\n<li><span style=\"font-size: 12pt\">Networking knowledge (routing, switching, VLANs, firewalls, VPNs)</span></li>\n<li><span style=\"font-size: 12pt\">Experience with SIEM and security monitoring tools</span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with Microsoft Defender, Endpoint Protection, or similar tools</span></li>\n<li><span style=\"font-size: 12pt\">Strong understanding of ITIL frameworks</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication and stakeholder engagement skills</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Desirable</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Security certifications (CompTIA Security+, Microsoft SC-200/300/100)</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of ISO 27001, NIST, CIS benchmarks</span></li>\n<li><span style=\"font-size: 12pt\">Experience with ITSM tools</span></li>\n<li><span style=\"font-size: 12pt\">BPSS or SC Clearance</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Attributes</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong problem-solving and analytical skills</span></li>\n<li><span style=\"font-size: 12pt\">Ability to prioritise and perform under pressure</span></li>\n<li><span style=\"font-size: 12pt\">Proactive, self-motivated, and driven to improve</span></li>\n<li><span style=\"font-size: 12pt\">Collaborative team player with leadership capability</span></li>\n<li><span style=\"font-size: 12pt\">Professional, customer-focused approach</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Additional Information</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Travel to customer and Roc offices may be required</span></li>\n<li><span style=\"font-size: 12pt\">Participation in a 24/7 on-call rota (subject to approval)</span></li>\n<li><span style=\"font-size: 12pt\">Occasional out-of-hours work for maintenance/releases (TOIL provided)</span></li>\n</ul>",
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