Home › Companies › AB201C499D53A5D603D5BE296513B383 › Graduate Assistant IT User Services - AZ (27779)
Graduate Assistant IT User Services - AZ (27779)
AB201C499D53A5D603D5BE296513B383 · Ottawa University - Surprise, Arizona - Surprise, AZ 85374; 15950 N Civic Center Plaza, Surprise, AZ, 85374, USA · Remote · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | AB201C499D53A5D603D5BE296513B383 |
| Title | Graduate Assistant IT User Services - AZ (27779) |
| Normalized title | - |
| Department / team | Business Financials |
| Location | Surprise, AZ, United States |
| Work model | Remote / Remote |
| Employment type | Part Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2025-11-07 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from AB201C499D53A5D603D5BE296513B383. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Surprise. | Open |
| Department jobs | Active postings in Business Financials. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | AB201C499D53A5D603D5BE296513B383 |
| Source | 77fceaf8-6a78-45eb-baaf-c375d8aecb0e |
| ATS provider | Paycom ATS |
Description
Description
OUR UNIVERSITY
Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas.
Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students.
JOB SUMMARY
This position is responsible for providing Level 0 technical support to all members of Ottawa University and Level 1 technical support for the members of the designated campus location. This position will also assist and attend IT team meetings for observational and educational purposes.
ESSENTIAL FUNCTIONS AND REQRUIED DUTIES OF THE JOB (provide list of items which are essential to effective outcomes in this role):
Level 0 support (Remote and Telephonic) for all users at the University level. Including, staff, faculty and students.
Level 1 support (in-person) for all users at the GA’s designated location.
Escalate tickets to appropriate technology groups.
Aid in troubleshooting technical and operational issues with other full-time members of the information technology staff.
Create new faculty and staff accounts.
Change account details on existing employees.
Observe existing documentation.
Work with the user services team to modify existing documentation.
Work with the user services team to create new documentation.
Successfully identify technical issues that potentially impact multiple systems based on ticket metrics. Perform daily checks of classroom technology and video conferencing equipment.
Understand and maintain equipment needs for the designated campus location.
Support live events regarding audio/visual equipment, as needed.
Maintain, support, and inventory all equipment for the designated campus location.
Understand the University’s policies and procedures and exercise judgment accordingly. Provide leadership with whom you work through your conduct, attitude and professionalism. Represent the information technology organization and the University to faculty, staff, students and external vendors in a way that reflects well on the University.
Other duties as assigned
PREFERRED EXPERIENCE:
Proficient understanding of computer technology.
Excellent communication skills.
Basic knowledge of enterprise technical concepts.
Basic knowledge of audio/visual equipment.
STANDARD UNIVERSITY EXPECTATIONS:
Model and encourage collaboration among University departments assuring effective communication and operations.
Understand the Universitys policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the Universitys Code of Conduct and Ethics.
Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University.
Be mindful and supportive of the overall Mission of Ottawa University.
Exercise Inclusivity in your daily actions accruing alignment within expectations of the Universitys Diversity Statement.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship .
Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.
Qualifications
GRADUATE ASSISTANT GENERAL INFORMATION:
A limited number of graduate assistants are available through various departments and campus locations.
The selected candidates will be granted tuition waiver (18 credit hours per year) for one of Ottawa University's graduate programs, a partial meal allowance and a bi-weekly living stipend paid over 12 months. Renewals for a second year are based on the evidence of academic performance and quality execution of assigned duties.
International candidates are only eligible to pursue the on-campus MBA degree of the programs that are offered. International students must also be able to secure an F1 student visa and meet the international admissions criteria for acceptance into the Ottawa University MBA program.
Appointments are generally made to those students who have shown superior aptitude in their field of study as an undergraduate and who appear likely to render a high quality of service to the University through their appointment and service activities.
All Graduate Assistants must be eligible to work in the United States and present the proper documentation to the Human Resources Department prior to beginning their graduate assistantship.
Academic Requirements
An individual must first be accepted and enrolled in an Ottawa University graduate program to be eligible for appointment as a Graduate Assistant. Admission requirements are as follows:
1) Completed online admissions application at: https://www.ottawa.edu/
2) REQUIRED application fee
3) Submission of official undergraduate transcripts (3.0 GPA – minimum requirement) earned bachelor’s degree.
4) Submission of a personal statement regarding career goals and three professional references.
5) Other items as identified by the specific academic program
Application Requirements
Applicants must submit the following materials to be considered for employment.
A completed employment application is required.
Candidates should attach cover letter and resume.
Full job record
| Job ID | 66a741652f9595a456decef7d2f705b5dbd2b9ec |
| Org ID | 0524abc2-d96f-4e61-95f3-9dd56c84b79a |
| Source ID | 77fceaf8-6a78-45eb-baaf-c375d8aecb0e |
| Board ID | 77fceaf8-6a78-45eb-baaf-c375d8aecb0e |
| Provider | paycom |
| Provider Job Key | 312638 |
| Title | Graduate Assistant IT User Services - AZ (27779) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Ottawa University - Surprise, Arizona - Surprise, AZ 85374; 15950 N Civic Center Plaza, Surprise, AZ, 85374, USA |
| Department | Business Financials |
| Team | — |
| Employment Type | part_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | AZ |
| City | Surprise |
| Salary Raw | Description OUR UNIVERSITY Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas. Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students. JOB SUMMARY This position is responsible for providing Level 0 technical support to all members of Ottawa University and Level 1 technical support for the members of the designated campus location. This position will also assist and attend IT team meetings for observational and educational purposes. ESSENTIAL FUNCTIONS AND REQRUIED DUTIES OF THE JOB (provide list of items which are essential to effective outcomes in this role): Level 0 support (Remote and Telephonic) for all users at the University level. Including, staff, faculty and students. Level 1 support (in-person) for all users at the GA’s designated location. Escalate tickets to appropriate technology groups. Aid in troubleshooting technical and operational issues with other full-time members of the information technology staff. Create new faculty and staff accounts. Change account details on existing employees. Observe existing documentation. Work with the user services team to modify existing documentation. Work with the user services team to create new documentation. Successfully identify technical issues that potentially impact multiple systems based on ticket metrics. Perform daily checks of classroom technology and video conferencing equipment. Understand and maintain equipment needs for the designated campus location. Support live events regarding audio/visual equipment, as needed. Maintain, support, and inventory all equipment for the designated campus location. Understand the University’s policies and procedures and exercise judgment accordingly. Provide leadership with whom you work through your conduct, attitude and professionalism. Represent the information technology organization and the University to faculty, staff, students and external vendors in a way that reflects well on the University. Other duties as assigned PREFERRED EXPERIENCE: Proficient understanding of computer technology. Excellent communication skills. Basic knowledge of enterprise technical concepts. Basic knowledge of audio/visual equipment. STANDARD UNIVERSITY EXPECTATIONS: Model and encourage collaboration among University departments assuring effective communication and operations. Understand the Universitys policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the Universitys Code of Conduct and Ethics. Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University. Be mindful and supportive of the overall Mission of Ottawa University. Exercise Inclusivity in your daily actions accruing alignment within expectations of the Universitys Diversity Statement. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship . Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law. Qualifications GRADUATE ASSISTANT GENERAL INFORMATION: A limited number of graduate assistants are available through various departments and campus locations. The selected candidates will be granted tuition waiver (18 credit hours per year) for one of Ottawa University's graduate programs, a partial meal allowance and a bi-weekly living stipend paid over 12 months. Renewals for a second year are based on the evidence of academic performance and quality execution of assigned duties. International candidates are only eligible to pursue the on-campus MBA degree of the programs that are offered. International students must also be able to secure an F1 student visa and meet the international admissions criteria for acceptance into the Ottawa University MBA program. Appointments are generally made to those students who have shown superior aptitude in their field of study as an undergraduate and who appear likely to render a high quality of service to the University through their appointment and service activities. All Graduate Assistants must be eligible to work in the United States and present the proper documentation to the Human Resources Department prior to beginning their graduate assistantship. Academic Requirements An individual must first be accepted and enrolled in an Ottawa University graduate program to be eligible for appointment as a Graduate Assistant. Admission requirements are as follows: 1) Completed online admissions application at: https://www.ottawa.edu/ 2) REQUIRED application fee 3) Submission of official undergraduate transcripts (3.0 GPA – minimum requirement) earned bachelor’s degree. 4) Submission of a personal statement regarding career goals and three professional references. 5) Other items as identified by the specific academic program Application Requirements Applicants must submit the following materials to be considered for employment. A completed employment application is required. Candidates should attach cover letter and resume. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=312638&clientkey=AB201C499D53A5D603D5BE296513B383 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=312638&clientkey=AB201C499D53A5D603D5BE296513B383 |
| First Seen At | 2026-05-31 19:06:24Z |
| Last Seen At | 2026-06-06 09:52:11Z |
| Last Checked At | 2026-06-06 09:52:11Z |
| Last Changed At | 2026-05-31 19:06:24Z |
| Inactive At | — |
| Source Posted At | 2025-11-07 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=AB201C499D53A5D603D5BE296513B383/date=2026-06-06/2026-06-06T09-52-08-377Z-5fc56fdf43a426d996a08ab083bf06c0d30517cc97fdbd1a111d877f0c64865f.json |
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"description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">OUR UNIVERSITY</span></u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas. </span></span></em></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students. </span></span></em></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">JOB SUMMARY</span></u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">This position is responsible for providing Level 0 technical support to all members of Ottawa University and Level 1 technical support for the members of the designated campus location. This position will also assist and attend IT team meetings for observational and educational purposes. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">ESSENTIAL FUNCTIONS AND REQRUIED DUTIES OF THE JOB</span></u></strong><em><u><span style=\"color:#494949;\"> (provide list of items which are essential to effective outcomes in this role):</span></u></em></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Level 0 support (Remote and Telephonic) for all users at the University level. Including, staff, faculty and students. </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Level 1 support (in-person) for all users at the GA’s designated location. </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Escalate tickets to appropriate technology groups. </span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Aid in troubleshooting technical and operational issues with other full-time members of the information technology staff.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Create new faculty and staff accounts.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Change account details on existing employees.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Observe existing documentation.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Work with the user services team to modify existing documentation.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Work with the user services team to create new documentation.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Successfully identify technical issues that potentially impact multiple systems based on ticket metrics. Perform daily checks of classroom technology and video conferencing equipment.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Understand and maintain equipment needs for the designated campus location.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Support live events regarding audio/visual equipment, as needed.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain, support, and inventory all equipment for the designated campus location.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Understand the University’s policies and procedures and exercise judgment accordingly. Provide leadership with whom you work through your conduct, attitude and professionalism. Represent the information technology organization and the University to faculty, staff, students and external vendors in a way that reflects well on the University.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Other duties as assigned</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">PREFERRED EXPERIENCE:</span></u></strong><strong> </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Proficient understanding of computer technology. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Excellent communication skills. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Basic knowledge of enterprise technical concepts.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Basic knowledge of audio/visual equipment.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">STANDARD UNIVERSITY EXPECTATIONS:</span></u></strong><strong> </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Model and encourage collaboration among University departments assuring effective communication and operations.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Understand the Universitys policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the Universitys Code of Conduct and Ethics.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Be mindful and supportive of the overall Mission of Ottawa University.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Exercise Inclusivity in your daily actions accruing alignment within expectations of the Universitys Diversity Statement.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">NOTE</span></u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"color:#000000;\">This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship</span></em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.</span></span></em></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Graduate Assistant IT User Services - AZ (27779)\",\"identifier\":\"J0HN55312638\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/AB201C499D53A5D603D5BE296513B383/jobs/312638\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=AB201C499D53A5D603D5BE296513B383\",\"datePosted\":\"2025-11-07\",\"description\":\"Job DetailsJob Location: Ottawa University - Surprise, Arizona - Surprise, AZ 85374Position Type: Graduate Assistant - Part Time 29 Hours Travel Percentage: Yes - Driving MVR RequiredJob Category: Business FinancialsOUR UNIVERSITY\\r\\n\\r\\nOttawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas. \\r\\n\\r\\nOttawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students. \\r\\n\\r\\n \\r\\n\\r\\nJOB SUMMARY\\r\\n\\r\\nThis position is responsible for providing Level 0 technical support to all members of Ottawa University and Level 1 technical support for the members of the designated campus location. This position will also assist and attend IT team meetings for observational and educational purposes. \\r\\n\\r\\n \\r\\n\\r\\nESSENTIAL FUNCTIONS AND REQRUIED DUTIES OF THE JOB (provide list of items which are essential to effective outcomes in this role):\\r\\n\\r\\n\\r\\n\\tLevel 0 support (Remote and Telephonic) for all users at the University level. Including, staff, faculty and students. \\r\\n\\tLevel 1 support (in-person) for all users at the GA’s designated location. \\r\\n\\tEscalate tickets to appropriate technology groups. \\r\\n\\tAid in troubleshooting technical and operational issues with other full-time members of the information technology staff.\\r\\n\\tCreate new faculty and staff accounts.\\r\\n\\tChange account details on existing employees.\\r\\n\\tObserve existing documentation.\\r\\n\\tWork with the user services team to modify existing documentation.\\r\\n\\tWork with the user services team to create new documentation.\\r\\n\\tSuccessfully identify technical issues that potentially impact multiple systems based on ticket metrics. Perform daily checks of classroom technology and video conferencing equipment.\\r\\n\\tUnderstand and maintain equipment needs for the designated campus location.\\r\\n\\tSupport live events regarding audio/visual equipment, as needed.\\r\\n\\tMaintain, support, and inventory all equipment for the designated campus location.\\r\\n\\tUnderstand the University’s policies and procedures and exercise judgment accordingly. Provide leadership with whom you work through your conduct, attitude and professionalism. Represent the information technology organization and the University to faculty, staff, students and external vendors in a way that reflects well on the University.\\r\\n\\tOther duties as assigned\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nPREFERRED EXPERIENCE: \\r\\n\\r\\n\\r\\n\\tProficient understanding of computer technology. \\r\\n\\tExcellent communication skills. \\r\\n\\tBasic knowledge of enterprise technical concepts.\\r\\n\\tBasic knowledge of audio/visual equipment.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSTANDARD UNIVERSITY EXPECTATIONS: \\r\\n\\r\\n\\r\\n\\tModel and encourage collaboration among University departments assuring effective communication and operations.\\r\\n\\tUnderstand the Universitys policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the Universitys Code of Conduct and Ethics.\\r\\n\\tProvide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University. \\r\\n\\tBe mindful and supportive of the overall Mission of Ottawa University.\\r\\n\\tExercise Inclusivity in your daily actions accruing alignment within expectations of the Universitys Diversity Statement.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nNOTE\\r\\n\\r\\nThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.\\r\\n\\r\\nOttawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.\\r\\n\\r\\n \\r\\nQualificationsGRADUATE ASSISTANT GENERAL INFORMATION: \\r\\nA limited number of graduate assistants are available through various departments and campus locations.\\r\\n\\r\\nThe selected candidates will be granted tuition waiver (18 credit hours per year) for one of Ottawa University's graduate programs, a partial meal allowance and a bi-weekly living stipend paid over 12 months. 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