MY - Supporter Experience Intern

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    "id": "95",
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      "addressCountry": "Malaysia"
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Greenpeace:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Greenpeace, one of the world’s most respected and dynamic organizations, is an international non-profit global campaigning organization that acts to ensure the ability of our Earth to nurture life in all its diversity. At the heart of Greenpeace’s campaigns is the tradition of non-violent direct actions against environmental abuses and destruction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Greenpeace, an international environmental non-government organization, comprises 27 independent national and regional offices across the world covering operations in more than 55 countries. To maintain our independence, Greenpeace does not accept donations from governments or corporations but relies on contributions from individual supporters and foundation grants.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">For over 50 years, Greenpeace has been successful in our campaigns to reverse environmental degradation by bearing witness to environmental destruction and exposing and confronting environmental abuses. Greenpeace campaigns have been vital in informing government policies on the environment and effecting changes in business practices, which lead to various environmental problems.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Greenpeace in Southeast Asia</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Greenpeace opened its first office in Southeast Asia in 2000. Since then we have led successful campaigns throughout the region, securing fresher air, cleaner water, and a healthier environment through changing industry practices and government policies. Greenpeace actively campaigns across the region on pressing environmental issues concerning our climate, forests, oceans, food, plastic, livable cities, as well as social justice.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Greenpeace has four offices in Southeast Asia (GPSEA)—in Indonesia, Malaysia, the Philippines, and Thailand, with each office is composed of Programme Department (Campaigns, Communications, Public Engagement &amp; Actions), Fundraising, and Operations Support (Human Resources, Finance &amp; Administration, Information Technology, Security). Currently, Greenpeace Southeast Asia employs nearly 200 staff across the region, excluding the Direct Dialogue Fundraisers.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">The <span style=\"font-weight: bold\">Supporter Experience Intern </span>supports the Regional Journey Department in strengthening Greenpeace Southeast Asia’s digital ecosystem, specifically across supporter journeys, website experience, and engagement systems.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">This role focuses on optimizing digital touch points through website management, UI/UX improvements, research, content updates, and journey audits. The intern will help ensure supporters have clear, meaningful, and motivating interactions as they navigate Greenpeace’s digital platforms.  The role is ideal for students or early-career talents interested in product management, digital engagement, UX/UI, CRM-driven journeys, or digital marketing for social impact.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif; font-weight: bold\">Duties and Responsibilities:</span><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Website Optimisation</span></p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Conduct structured audits of key website pages and supporter flows, identifying usability issues, navigation friction, and drop-off points.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Propose UX improvements, including page structure, CTA placement, form design, content hierarchy.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Use analytics data alongside qualitative insight to prioritise what gets fixed and validate whether changes worked.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Draft and iterate on web copy for pages and forms being optimised, ensuring messaging is clear, motivating, and on-brand.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Ensure all website updates meet Greenpeace's UX, accessibility, and brand standards.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Supporter Journey &amp; Experience</span> </span></p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Support Regional Journey Coordinator in mapping and documenting end-to-end supporter journeys across cyberactivist, volunteer, and donor pathways</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Benchmark Greenpeace's supporter journeys against nonprofit sector best practices and regional standards.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Assist in planning, setting up, and analysing A/B and multivariate tests across emails, landing pages, forms, and social media </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif; font-weight: bold\">Work Experience and Requirements:</span></span><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Education &amp; Knowledge</span></p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Currently pursuing or recently completed studies in Marketing, Communications, or related fields.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Foundational knowledge of digital marketing principles, email marketing, or content strategy.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Familiarity with tools like HubSpot, Mixpanel, Wordpress, Figma, or similar is an advantage.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Strong skills in written and spoken English.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> Research &amp; Communication Skills</span></p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Strong written communication skills; able to draft clear, engaging copy for web and digital audiences.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Comfortable blending quantitative data with qualitative insights to understand and improve supporter behaviour.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Attentive to detail and experience quality across all digital touchpoints.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Teamwork &amp; Initiative</span></p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Empathetic and human-centred: genuinely curious about what motivates people to act and how to reduce barriers.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Collaborative and proactive; comfortable working across regional and country teams.</span></li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 12pt\">Committed to Greenpeace's mission and passionate about creating supporter experiences that inspire lasting environmental action.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\"><br></span></span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Field of study: </span>Degree in</span> </span>Marketing, Communications, or related fields.</p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Place of work: </span>Menara Sentral Vista, Brickfileds Kuala Lumpur</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Schedule of Work:</span> The Intern is expected to be contactable at all times during normal hours of work, specifically between 9.00am to 5.00pm, Mondays to Fridays.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Deadline of application: 12 June 2026</span></p>",
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