Help Desk Agent

{
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  "source_hash": "ab78a31cb9de65b780023c96bc4ea186b367cedb0dad86508dc6e29df3aa570f",
  "last_changed_at": "2026-05-30T06:02:25.417Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Sterling, Virginia, 20166, United States",
    "city": "Sterling",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:42:25.369Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Sterling, Virginia, 20166, United States",
      "city": "Sterling",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "104",
    "isRemote": null,
    "location": {
      "city": "Sterling",
      "state": "Virginia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18232",
    "locationType": "0",
    "jobOpeningName": "Help Desk Agent",
    "departmentLabel": "Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Sterling",
      "state": "Virginia",
      "postalCode": "20166",
      "addressCountry": "United States"
    },
    "datePosted": "2025-04-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold;\">Do you: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">like helping customers?  </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">enjoy turning a sob story into a win?  </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">enjoy providing Technical guidance and direction?</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">enjoy testing and implementing functions of Information management systems?</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">The Mvix Client Success Team has a job for you!  We turn clients’ days around by: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Troubleshooting their hardware and software products, remotely</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Training clients on how to use our technology more effectively</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Testing our products to help improve them, and the client experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><a rel=\"noopener noreferrer\" href=\"https://mvixdigitalsignage.com/\">Mvix</a>, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em><span style=\"font-weight: bold;\">We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM.  This Role is in-office and reports to our HQ in Sterling, VA. </span></em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 10pt;\">Visit our <a rel=\"noopener noreferrer\" href=\"https://mvixdigitalsignage.com/resources-content/#success-stories\">Success Stories</a></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><span style=\"font-weight: bold;\">Requirements:</span><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment</em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Strong customer service, project and time management skills</em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Be well spoken and able to assist clients over the phone</em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Ability to conduct webinar training sessions with the use of webcam</em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Initiative and problem solving capabilities</em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Good understanding of technology</em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Experience with hardware and software</em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Likes troubleshooting </em></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><em>Above all, have the desire to learn</em><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold;\">Why is Mvix such an exciting place to work? </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Our clients range in size from small to Fortune 100</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">We serve 11 industries - no day is the same! </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">We work as a team but promote the individual </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Company events on a frequent basis </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Can you take the monthly pool, air hockey, or trivia trophy? </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold;\">Benefits include:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">generous PTO, sick leave and holidays</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">health and dental insurance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">ongoing certification opportunities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">competitive 401k match</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">flexible hours (no weekend/overnight shifts)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">gym membership reimbursement</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">company-funded professional development</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">life insurance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">short-term disability insurance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><a rel=\"noopener noreferrer\"></a> tenure bonus (5yr &amp; 10yr)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">and much more …….</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Did we mention a pet friendly environment? </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\"><span style=\"color: rgb(34, 34, 34);\">We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries &amp; other milestone celebrations and happy hours.</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold;\">Schedule:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">8 Hour Shift</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">Day Shift</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">This is an In office Role</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt;\">If you’re interested in joining our team, please apply on our <a rel=\"noopener noreferrer\" href=\"https://mvixdigitalsignage.com/careers\">Careers Page</a>, <br>You can also <a rel=\"noopener noreferrer\" href=\"https://docs.google.com/document/d/1i4MauFrjAJzrjVAj06mX-slAco2IXL7x1pCYFLIVMH4/edit\">Download</a> the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!</span></p>",
    "compensation": "Based on experience ",
    "departmentId": "18232",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Help Desk Agent",
    "departmentLabel": "Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://mvix.bamboohr.com/careers/104",
    "employmentStatusLabel": "Full-Time"
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}