Home › Companies › F2539413 573d 4af3 B530 Aac5325ef868 19000101 000001 › Visitor Experience Operations Manager
Visitor Experience Operations Manager
F2539413 573d 4af3 B530 Aac5325ef868 19000101 000001 · Hattiesburg Zoo, Hattiesburg, MS, US, Hattiesburg, MS · Deleted · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | F2539413 573d 4af3 B530 Aac5325ef868 19000101 000001 |
| Title | Visitor Experience Operations Manager |
| Normalized title | - |
| Department / team | - |
| Location | Hattiesburg Zoo, MS, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-04-22 / 2026-05-31 |
| Changed / last seen | 2026-06-03 / 2026-06-01 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from F2539413 573d 4af3 B530 Aac5325ef868 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Hattiesburg Zoo. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | F2539413 573d 4af3 B530 Aac5325ef868 19000101 000001 |
| Source | 5e1bbd3e-2e73-4a35-a126-c63d5ad4618a |
| ATS provider | ADP Workforce Now Recruiting |
Description
Job Title: Visitor Experience Operations Manager
Location: Hattiesburg Zoo & Serengeti Springs
Reports To: Director of Guest Services & Retail
Employment Type: Full-Time (Weekends & Holidays Required)
Position Summary
The Guest Services & Retail Manager plays a key leadership role in delivering exceptional guest experiences at Hattiesburg Zoo & Serengeti Springs. This position oversees all retail and guest services operations, including ticketing and merchandise, while managing and developing a high-performing frontline team. The ideal candidate is an organized, guest-focused leader with strong retail operations experience and a passion for teamwork, training, and service excellence.
Key Responsibilities
Leadership & Team Management
Directly supervise the Retail & Ticketing Coordinator, Retail & Ticketing Lead Staff, and Guest Services Staff Ensure all staff are properly onboarded, trained, and equipped to deliver outstanding guest service Provide coaching, performance feedback, scheduling support, and ongoing staff development Foster a positive, professional, and guest-first team culture Retail & Ticketing Operations
Oversee daily retail and ticketing operations to ensure efficiency, accuracy, and excellent guest interactions Manage inventory control, stock levels, receiving, and organization of retail merchandise Lead buying and purchasing of retail items, including product selection, ordering, and floor sets Maintain visually appealing retail spaces through effective merchandising and floor presentation Ensure cash handling procedures, POS accuracy, and operational policies are followed Guest Experience Excellence
Serve as a visible leader on the floor, supporting staff and resolving guest concerns when needed Uphold high service standards across all guest touchpoints Collaborate with the Director of Guest Services & Retail to enhance guest satisfaction and operational effectiveness Operational Support
Assist with special events, seasonal operations, and peak attendance periods Ensure compliance with safety, operational, and organizational policies Comfortable standing and working on the for extended periods of time Required Qualifications
Experience in retail operations and inventory management Buying and purchasing experience, including merchandising and floor sets Proven management and leadership experience High school diploma required; Bachelor’s degree in a related field preferred Strong organizational, communication, and problem-solving skills Ability to work weekends, holidays, and varied schedules Physically able to stand for long periods and work in a fast-paced environment Preferred Skills & Attributes
Guest-focused mindset with a passion for service Strong attention to detail and operational consistency Ability to motivate, train, and lead diverse teams Adaptable, proactive, and solution-oriented
Full job record
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| Org ID | 82818c18-ff17-42ce-bd62-4259dbe91d31 |
| Source ID | 5e1bbd3e-2e73-4a35-a126-c63d5ad4618a |
| Board ID | 5e1bbd3e-2e73-4a35-a126-c63d5ad4618a |
| Provider | adp_workforcenow |
| Provider Job Key | 538799 |
| Title | Visitor Experience Operations Manager |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Hattiesburg Zoo, Hattiesburg, MS, US, Hattiesburg, MS |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MS |
| City | Hattiesburg Zoo |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f2539413-573d-4af3-b530-aac5325ef868&ccId=19000101_000001&lang=en_US&type=JS&jobId=538799&jwId=9200890075968_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f2539413-573d-4af3-b530-aac5325ef868&ccId=19000101_000001&lang=en_US&type=JS&jobId=538799&jwId=9200890075968_1 |
| First Seen At | 2026-05-31 18:31:14Z |
| Last Seen At | 2026-06-01 09:45:02Z |
| Last Checked At | 2026-06-03 09:47:50Z |
| Last Changed At | 2026-06-03 09:47:50Z |
| Inactive At | 2026-06-03 09:47:50Z |
| Source Posted At | 2026-04-22 22:37:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=f2539413-573d-4af3-b530-aac5325ef868|19000101_000001/date=2026-06-01/2026-06-01T09-45-01-807Z-e3334321ef07e68506cd0baaa95279718c671123d692d225b3eea335c10cf169.json |
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