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HomeCompaniesFa Euwp Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Healthcare Support Specialist - Emergency Department

Healthcare Support Specialist - Emergency Department

Fa Euwp Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Rochester, MN, United States · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Euwp Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleHealthcare Support Specialist - Emergency Department
Normalized title-
Department / teamHealthcare Support
LocationRochester, MN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Rochester.Open
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Linked records

CompanyFa Euwp Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source4b453130-65f6-4cd8-9777-8d6ce90cd12f
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Healthcare Support Specialist (HSS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinatingcomplex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Prepares orders and schedules screening tests following practice guidelines. Measures and documents patient vitals per practice guidelines. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal and may assist the proceduralist during a procedure. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor stat in the EHR, and following designated screening scripts and process flows. Additionally, the HSS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. Healthcare Support Specialists must be able to push/pull up to 75 pounds on occasion. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Qualifications High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during arapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire. Organization Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Company Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future.

Full job record

Job ID66179313e2a74ab4f3ecc1db07e00ec14cceb8b6
Org IDc1040a82-5418-4f3a-8986-063b890c61b4
Source ID4b453130-65f6-4cd8-9777-8d6ce90cd12f
Board ID4b453130-65f6-4cd8-9777-8d6ce90cd12f
Provideroracle_hcm
Provider Job Key383742
TitleHealthcare Support Specialist - Emergency Department
Normalized Title
Statusactive
Activeyes
Location TextRochester, MN, United States
DepartmentHealthcare Support
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionMN
CityRochester
Salary RawDescription The Healthcare Support Specialist (HSS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinatingcomplex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Prepares orders and schedules screening tests following practice guidelines. Measures and documents patient vitals per practice guidelines. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal and may assist the proceduralist during a procedure. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor stat in the EHR, and following designated screening scripts and process flows. Additionally, the HSS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. Healthcare Support Specialists must be able to push/pull up to 75 pounds on occasion. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Qualifications High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during arapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire. Organization Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Company Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://fa-euwp-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/383742
Apply URLhttps://fa-euwp-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/383742
First Seen At2026-05-31 18:01:07Z
Last Seen At2026-06-06 20:16:10Z
Last Checked At2026-06-06 20:16:10Z
Last Changed At2026-06-06 11:33:19Z
Inactive At
Source Posted At2026-05-28 20:04:48Z
Source Updated At
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    "ExternalDescriptionStr": "<p class=\"TableParagraph\" style=\"margin-bottom: 0.0001pt; margin-right: 29.5pt; margin-top: 0.05pt;\">The&nbsp;Healthcare Support Specialist (HSS)&nbsp;facilitates&nbsp;patient&nbsp;visits&nbsp;and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include:&nbsp;coordinatingcomplex&nbsp;appointment&nbsp;schedules&nbsp;and&nbsp;daily&nbsp;activities of the care providers in a multispecialty medical practice,&nbsp;preparing&nbsp;patients,&nbsp;completing&nbsp;pre-examination&nbsp;record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and&nbsp;properly&nbsp;advises&nbsp;patients&nbsp;of&nbsp;scheduling&nbsp;delays&nbsp;or&nbsp;changes&nbsp;to the appropriate individuals, and serves as a direct contact and resource&nbsp;to&nbsp;the&nbsp;patient. Prepares&nbsp;orders&nbsp;and&nbsp;schedules&nbsp;screening tests following practice guidelines. Measures and documents patient&nbsp;vitals&nbsp;per&nbsp;practice&nbsp;guidelines.&nbsp;Schedules&nbsp;and&nbsp;reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment&nbsp;communications&nbsp;and&nbsp;related&nbsp;materials.&nbsp;Assists&nbsp;with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior&nbsp;to&nbsp;exam&nbsp;and&nbsp;IV&nbsp;removal&nbsp;and&nbsp;may&nbsp;assist&nbsp;the&nbsp;proceduralist during a procedure. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and&nbsp;assisting&nbsp;patients&nbsp;in&nbsp;using&nbsp;Kiosks.</p><p class=\"TableParagraph\" style=\"margin-top: 0.6pt;\">&nbsp;</p><p class=\"TableParagraph\" style=\"margin-bottom: 0.0001pt; margin-right: 25.25pt; margin-top: 0in;\">This role may also support access and navigation activities, including&nbsp;greeting&nbsp;patients&nbsp;and&nbsp;visitors,&nbsp;assisting&nbsp;in&nbsp;navigation,&nbsp;</p><p class=\"TableParagraph\" style=\"margin-bottom: 0.0001pt; margin-right: 25.25pt; margin-top: 0in;\">verifying&nbsp;patient&nbsp;appointments&nbsp;and/or&nbsp;visitor&nbsp;stat in&nbsp;the&nbsp;EHR, and following designated screening scripts and process flows. Additionally, the HSS working in access and navigation is responsible&nbsp;for&nbsp;understanding&nbsp;and&nbsp;enforcing&nbsp;entrance&nbsp;utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as&nbsp;needed.&nbsp;May&nbsp;also&nbsp;be&nbsp;responsible &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; for ensuring&nbsp;policy&nbsp;enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required. Healthcare Support Specialists &nbsp;must be able&nbsp;to&nbsp;push/pull&nbsp;up&nbsp;to&nbsp;75&nbsp;pounds&nbsp;on&nbsp;occasion.</p><p>This role requires flexibility which may include cross-coverage and&nbsp;travel&nbsp;depending&nbsp;on&nbsp;location.&nbsp;</p><p>Must&nbsp;be&nbsp;willing&nbsp;to&nbsp;adjust&nbsp;work schedules in response to department or clinical needs.</p><p>Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.</p>",
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    "CorporateDescriptionStr": "<div>\n <b>Why Mayo Clinic</b>\n</div>\n<div>\n <br/> Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and&nbsp;<a href=\"https://jobs.mayoclinic.org/benefits/\" target=\"_blank\" rel=\"nofollow\">comprehensive benefit plans</a>&nbsp;– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.\n</div>\n<div>\n <br/>\n</div>\n<div>\n <b>Benefits Highlights</b> <br/> \n <ul>\n  <li>Medical:&nbsp;Multiple plan options.</li>\n  <li>Dental:&nbsp;Delta Dental or reimbursement account for flexible coverage.</li>\n  <li>Vision:&nbsp;Affordable plan with national network.</li>\n  <li>Pre-Tax Savings:&nbsp;HSA and FSAs for eligible expenses.</li>\n  <li>Retirement: Competitive retirement package to secure your future.</li>\n </ul>\n</div>",
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    "ExternalQualificationsStr": "<p style=\"margin-bottom:.0001pt; margin-right:110.4pt; margin-top:0in\">High&nbsp;school&nbsp;diploma/GED&nbsp;and&nbsp;minimum&nbsp;two&nbsp;years’&nbsp;customer&nbsp;service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment&nbsp;scheduler&nbsp;or&nbsp;retail/&nbsp;service&nbsp;industry;&nbsp;OR&nbsp;Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a&nbsp;Medical&nbsp;Terminology&nbsp;course&nbsp;within&nbsp;six&nbsp;months&nbsp;of&nbsp;employment. Associate's Degree and coursework in a healthcare related&nbsp;field&nbsp;is&nbsp;preferred&nbsp;(e.g.,&nbsp;Administrative&nbsp;Clinic&nbsp;Assistant,&nbsp;Medical&nbsp;Office,&nbsp;Medical&nbsp;Assistant,&nbsp;Health&nbsp;Care/Medical&nbsp;Receptionist or comparable). Exposure to electronic health record&nbsp;preferred.&nbsp;Ability&nbsp;to&nbsp;work&nbsp;independently,&nbsp;be&nbsp;goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult&nbsp;situations,&nbsp;remain&nbsp;calm&nbsp;under&nbsp;stress,&nbsp;manage&nbsp;emotional situations, display empathy and maintain positive&nbsp;communication&nbsp;during&nbsp;arapidly&nbsp;changing/dynamic&nbsp;environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a&nbsp;changing&nbsp;work&nbsp;environment&nbsp;which&nbsp;will&nbsp;require&nbsp;ongoing&nbsp;maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs.&nbsp;Able&nbsp;to&nbsp;manage&nbsp;and&nbsp;prioritize&nbsp;tasks&nbsp;simultaneously&nbsp;while working directly with patients who may exhibit diverse needs.</p>\n<p style=\"margin-bottom:.0001pt; margin-right:110.4pt; margin-top:0in\">Basic&nbsp;Life&nbsp;Support&nbsp;(BLS)&nbsp;may&nbsp;be&nbsp;required&nbsp;in&nbsp;some&nbsp;areas. Individuals&nbsp;may&nbsp;also&nbsp;need&nbsp;to&nbsp;complete&nbsp;additional&nbsp;coursework&nbsp;upon&nbsp;hire.</p>",
    "InternalQualificationsStr": "<p style=\"margin-bottom:.0001pt; margin-right:110.4pt; margin-top:0in\">High&nbsp;school&nbsp;diploma/GED&nbsp;and&nbsp;minimum&nbsp;two&nbsp;years’&nbsp;customer&nbsp;service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment&nbsp;scheduler&nbsp;or&nbsp;retail/&nbsp;service&nbsp;industry;&nbsp;OR&nbsp;Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a&nbsp;Medical&nbsp;Terminology&nbsp;course&nbsp;within&nbsp;six&nbsp;months&nbsp;of&nbsp;employment. Associate's Degree and coursework in a healthcare related&nbsp;field&nbsp;is&nbsp;preferred&nbsp;(e.g.,&nbsp;Administrative&nbsp;Clinic&nbsp;Assistant,&nbsp;Medical&nbsp;Office,&nbsp;Medical&nbsp;Assistant,&nbsp;Health&nbsp;Care/Medical&nbsp;Receptionist or comparable). Exposure to electronic health record&nbsp;preferred.&nbsp;Ability&nbsp;to&nbsp;work&nbsp;independently,&nbsp;be&nbsp;goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult&nbsp;situations,&nbsp;remain&nbsp;calm&nbsp;under&nbsp;stress,&nbsp;manage&nbsp;emotional situations, display empathy and maintain positive&nbsp;communication&nbsp;during&nbsp;arapidly&nbsp;changing/dynamic&nbsp;environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a&nbsp;changing&nbsp;work&nbsp;environment&nbsp;which&nbsp;will&nbsp;require&nbsp;ongoing&nbsp;maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs.&nbsp;Able&nbsp;to&nbsp;manage&nbsp;and&nbsp;prioritize&nbsp;tasks&nbsp;simultaneously&nbsp;while working directly with patients who may exhibit diverse needs.</p>\n<p style=\"margin-bottom:.0001pt; margin-right:110.4pt; margin-top:0in\">Basic&nbsp;Life&nbsp;Support&nbsp;(BLS)&nbsp;may&nbsp;be&nbsp;required&nbsp;in&nbsp;some&nbsp;areas. Individuals&nbsp;may&nbsp;also&nbsp;need&nbsp;to&nbsp;complete&nbsp;additional&nbsp;coursework&nbsp;upon&nbsp;hire.</p>",
    "OrganizationDescriptionStr": "<div>\n Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.&nbsp;<a href=\"https://jobs.mayoclinic.org/alllocations\" target=\"_blank\" rel=\"nofollow\">Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.</a>&nbsp;\n</div>\n<div>\n <br/> \n <div>\n  <b>Equal Opportunity</b>\n </div>\n <div>\n  <br/>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the&nbsp;<a href=\"https://www.eeoc.gov/poster\" target=\"_blank\">\"EOE is the Law\"</a>.&nbsp; Mayo Clinic participates in&nbsp;<a href=\"https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\" target=\"_blank\">E-Verify</a>&nbsp;and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.\n </div>\n</div>",
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