Scheduling Coordinator - (In-Home Care Services) Lafayette LA

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    "jobTitle": "Scheduling Coordinator - (In-Home Care Services) Lafayette LA",
    "location": "Lafayette, LA (Waiver Program) - Lafayette, LA 70506",
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    "description": "<p>The Scheduler&nbsp;is responsible for&nbsp;coordinating staff schedules for In-Home Care Services to ensure consistent and reliable support for individuals receiving services. This position works closely with Coordinators, Managers, and Direct Support staff to manage scheduling needs, address call-ins, and&nbsp;maintain&nbsp;accurate&nbsp;scheduling records. The Scheduler plays a key role in ensuring shifts are&nbsp;covered;&nbsp;leave requests are processed appropriately, and scheduling systems&nbsp;remain&nbsp;accurate&nbsp;and up to date.&nbsp;</p>\n\n<p>This position is scheduled Monday through Friday from 8:00 AM to 4:00 PM and&nbsp;participates&nbsp;in a rotating on-call schedule, including holidays, to&nbsp;assist&nbsp;with staffing needs.</p>\n\n<p><strong>Key Responsibilities&nbsp;&nbsp;</strong></p>\n\n<p><strong>Scheduling Operations&nbsp;</strong></p>\n\n<ul>\n\t<li>\n\t<p>Coordinate daily and future schedules for In-Home Care Services staff to ensure coverage for all assigned clients; including&nbsp;identifying&nbsp;additional&nbsp;staff to&nbsp;train as&nbsp;back up coverage in participant&rsquo;s home.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Receive and manage staff scheduling calls, including call-ins, coverage needs, and scheduling adjustments.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Review and prioritize employee leave requests&nbsp;in accordance with&nbsp;Arc of Acadiana policies and operational needs.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Contact trained back-up staff for coverage prior to&nbsp;utilizing&nbsp;float staff when shifts become available.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Assist&nbsp;with scheduling related to staff training, including new hire training and&nbsp;required&nbsp;program training schedules.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Coordinate scheduling needs related to client appointments, including recurring medical appointments when applicable.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Perform other related duties and support program operations as assigned by the Program Manager.&nbsp;</p>\n\t</li>\n</ul>\n\n<p><strong>Communication and Coordination&nbsp;</strong></p>\n\n<ul>\n\t<li>\n\t<p>Communicate scheduling updates and changes to Coordinators and program leadership as needed.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Work collaboratively with Coordinators to ensure staff assigned to clients are approved and trained as&nbsp;appropriate.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Notify management when shifts cannot be&nbsp;covered,&nbsp;or when scheduling concerns arise that require escalation.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Communicate scheduling concerns or recurring staffing challenges to the Program Manager.&nbsp;</p>\n\t</li>\n</ul>\n\n<p><strong>Systems and Documentation&nbsp;</strong></p>\n\n<ul>\n\t<li>\n\t<p>Maintain&nbsp;accurate&nbsp;and up-to-date schedules within the agency&rsquo;s scheduling software.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Ensure employee time off and schedule changes are coded correctly within scheduling systems.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Document scheduling calls and requests, including details of the request and resolution.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Utilize internal communication tools such as Outlook and system messaging to communicate schedule updates as&nbsp;appropriate.&nbsp;</p>\n\t</li>\n</ul>\n\n<p><strong>Coverage and Escalation</strong>&nbsp;</p>\n\n<ul>\n\t<li>\n\t<p>Coordinate coverage for unexpected absences or last-minute staffing needs.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Escalate scheduling issues to management when coverage cannot be secured or when staffing concerns impact service delivery.&nbsp;</p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Assist&nbsp;with troubleshooting scheduling issues and&nbsp;identifying&nbsp;potential coverage solutions.&nbsp;</p>\n\t</li>\n</ul>\n",
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    "qualifications": "<p aria-level=\"2\" paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{37}\" paraid=\"1972560263\" role=\"heading\"><strong>Education and Experience&nbsp;</strong></p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{43}\" paraid=\"518192875\">High school diploma or GED&nbsp;required.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{49}\" paraid=\"89796365\">Minimum one year of experience scheduling staff or coordinating work schedules preferred.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{55}\" paraid=\"1875626395\">Previous&nbsp;experience in an administrative or clerical role preferred.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{61}\" paraid=\"114111245\">Experience using scheduling or workforce management software preferred.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p aria-level=\"2\" paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{67}\" paraid=\"153890292\" role=\"heading\"><strong>Skills and Competencies&nbsp;</strong></p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{73}\" paraid=\"2129366503\">Strong organizational and time management skills.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{79}\" paraid=\"766497747\">Ability to prioritize multiple scheduling needs in a fast-paced environment.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{85}\" paraid=\"1298012083\">Strong communication&nbsp;and interpersonal skills.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{91}\" paraid=\"767558630\">Ability&nbsp;to&nbsp;solve staffing challenges effectively.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{b6b6d58a-4867-4a6e-a335-cdbeb5a97622}{101}\" paraid=\"2027947785\">Proficiency&nbsp;in Microsoft Office (Outlook, Excel, and Word).&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p><strong>Benefits &amp; Compensation</strong></p>\r\n\r\n<p>Eligible employees may participate in a comprehensive benefits package, which may include paid time off and paid holidays, bonuses and rewards and recognition programs, medical, dental, and vision insurance, short-term disability insurance, a 401(k) retirement plan, and tuition reimbursement. Benefits eligibility and details are subject to plan terms.</p>\r\n",
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