Director, Retail Operations

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    "jobDescription": "<div><div><p><b>Role Overview</b></p></div><p>The Director, Retail Operations is the senior leader responsible for the physical execution of AMBSE retail across all in-venue locations, event activations, and future brick-and-mortar expansion. This role owns the full operational infrastructure — store management, warehouse and inventory control, event retail execution, visual standards, and the staffing model that keeps it all running on game days, event nights, and every moment in between.</p><p></p><p>Reporting to the VP of Retail &amp; Merchandising, the Director of Retail Ops translates buying and merchandising strategy into operational reality. They lead and develop a team of store managers, retail experience managers, while maintaining dotted-line accountability for POS technology and retail finance. This is a role for a proven operator who has managed complexity at scale — someone equally comfortable in a pre-game walk-through and a post-season inventory reconciliation.</p><p></p><p>AMBSE retail is building something new. This Director will help write the operational playbook for an in-house retail function that is raising the bar on what fan-facing retail looks and performs like across one of the most active sports and entertainment venues in the country.</p><p></p><p></p><div><p><b>Roles &amp; Responsibilities</b></p></div><p><b>Store Operations &amp; Multi-Location Management</b></p><ul><li>Own day-to-day operations across all AMBSE retail locations — permanent in-venue stores, pop-up activations, and future retail expansion — ensuring each environment meets brand, safety, and service standards</li><li>Lead and develop a team of store managers, holding each accountable to sales performance, operational compliance, and fan experience standards</li><li>Establish and enforce store operating procedures, opening and closing protocols, and loss prevention standards across all locations</li><li>Partner with the VP of Retail &amp; Merchandising to translate assortment and merchandising strategy into floor-ready execution</li><li>Manage scheduling, labor planning, and staffing models across locations to optimize coverage against game day and event calendars</li></ul><p></p><p><b>Seasonal Hiring &amp; Workforce Management</b></p><ul><li>Lead seasonal and event-based hiring cycles, including workforce planning, onboarding, and training for contract retail staff and game day teams</li><li>Partner with HR on recruiting pipelines, compensation benchmarking, and retention strategies for both full-time and part-time retail staff</li><li>Build and maintain training programs that ensure all retail staff — permanent and seasonal — represent AMBSE brands with consistency and pride</li><li>Manage the relationship with contract retail staffing partners, including performance oversight and event-day deployment</li></ul><p></p><p><b>Warehouse &amp; Inventory Operations</b></p><ul><li>Oversee warehouse operations including receiving, storage, replenishment, and inventory accuracy across all retail locations</li><li>Own cycle count cadence and annual physical inventory process, ensuring shrink is tracked, reported, and addressed</li><li>Partner with the merchandising &amp; buying team to align inbound shipment calendars with floor needs and storage capacity</li><li>Maintain inventory management systems and ensure all teams are operating within established receiving and transfer protocols</li></ul><p></p><p><b>Event Retail Operations</b></p><ul><li>Lead event retail planning and execution for all major stadium activations — Falcons games, Atlanta United matches, concerts, and third-party events (ie. college football).</li><li>Serve as the main retail point of contact with venue management, stadium operations, security, touring talent, and third-party merchandise teams</li><li>Own pre-event preparation checklists, staff deployment plans, and post-event wrap reporting</li><li>Ensure all event retail locations are set, approved, and operational before gates open; monitor performance and fan experience in real time during events</li></ul><p></p><p><b>Technology Implementation &amp; Systems Oversight</b></p><ul><li>Lead the enterprise-wide implementation of AMBSE&#39;s new POS system and RFID technology across all retail locations — owning deployment timelines, staff training, performance validation, and ongoing system integrity</li><li>Own implementation and enterprise adoption of YellowDog inventory management — developing the SOPs, workflows, and training programs required for the system to perform as designed across stores and warehouse</li><li>Maintain dotted-line oversight of the POS/Tech Analyst, ensuring systems are operational, issues are escalated and resolved quickly, and technology continuously meets business needs</li><li>Partner with the Senior Accountant (dotted line) on retail store financial reporting, reconciliation, and budget management across all locations</li><li>Track and report key operational KPIs — sales by location, shrink, and event performance — on a regular cadence to the VP of Retail</li><li>Identify cost and process improvement opportunities across the retail ops infrastructure</li></ul><div><p><b>Qualifications &amp; Education</b></p></div><ul><li>Bachelor&#39;s degree in Business, Retail Management, Operations, or related field</li><li>10&#43; years of experience in retail operations, with meaningful tenure in an in-venue, stadium, or high-volume event retail environment</li><li>Proven track record managing multi-location retail teams including store managers, seasonal staff, and third-party operators</li><li>Experience owning warehouse operations, inventory management, and seasonal hiring cycles</li><li>Hands-on experience implementing or managing retail technology systems — POS, RFID, or inventory management platforms strongly preferred</li><li>Familiarity with sports retail, licensed product environments, or large-scale venue operations strongly preferred</li><li>Must be available to work select nights, weekends, game days, and major events as required by the AMBSE calendar</li></ul><div><p><b>Required Skills</b></p></div><ul><li>Operationally rigorous — builds systems, holds teams accountable, and follows through without being managed</li><li>Strong people leader with experience developing both full-time managers and large seasonal workforces</li><li>Calm and decisive in high-pressure, event-driven environments where the stakes are real and the timeline is fixed</li><li>Financially literate — comfortable with retail KPIs, budget management, and performance reporting</li><li>Tech-forward — comfortable owning system implementations and driving organization-wide adoption of new tools and SOPs</li><li>Collaborative across functions — works effectively with buying, marketing, venue ops, and senior leadership</li><li>Proficient in Microsoft Office; experience with POS systems, YellowDog or similar inventory platforms, and Monday.com a plus</li><li>Strong communicator — clear, direct, and effective whether running a pre-game brief or presenting to the VP</li></ul></div>",
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