Luau Ambassador

{
  "content_hash": "1e5b646ac9209de6d2fd530b3abb7ee7cef40283efd0be744ae5212c24c6c10d",
  "source_hash": "8c472f64ab913725d416b0a87a7bc5fadb00781df6179a0edcf30af28d9d387a",
  "last_changed_at": "2026-06-01T14:01:05.228Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Lahaina, HI, US",
    "city": "Lahaina",
    "region": "HI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": 15,
  "inferred_at": "2026-06-06T08:33:29.768Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Lahaina, HI, US",
      "city": "Lahaina",
      "region": "HI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "json_ld": {
    "url": "https://externalhourly-highgate.icims.com/jobs/77088/luau-ambassador/job",
    "@type": "JobPosting",
    "title": "Luau Ambassador",
    "@context": "http://schema.org",
    "baseSalary": {
      "@type": "MonetaryAmount",
      "currency": "USD",
      "maxValue": 25,
      "minValue": 25
    },
    "datePosted": "2026-04-20T04:00:00.000Z",
    "description": "<h2>Compensation Type</h2>Hourly\n<h2>Highgate Hotels</h2>\n<p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</p>\n<p> </p>\n<p>With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</p>\n<p> </p>\n<p>With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</p>\n<h2>Overview</h2>\n<p>The Luau Greeter is responsible for creating a memorable first impression to our luau guests. This position facilitates a great experience by promptly greeting and seating guests, while providing an orientation to the luau grounds and the evening’s events. </p>\n<p> </p>\n<h2>Responsibilities</h2>\n<p><strong><u>These duties include but are not limited to the following:</u></strong></p>\n<p> </p>\n<ul>\n <li>Greet and check-in guests while making a memorable first impression. </li>\n <li>Ensure positive guest services in all areas.  Respond to complaints, taking all appropriate actions to turn dissatisfied guest into return guests.</li>\n <li>Prepare tickets and reserve signs for check-in.</li>\n <li>Support Luau Cashiers during guest check-in by managing guest lists, wristbands and hand stamps.</li>\n <li>Be alert and ready to support emergency procedures or special accommodations as needed. </li>\n <li>Recognize and organize agent receipts.</li>\n <li>Assist special needs guests</li>\n <li>Assist parties of 10 or more. </li>\n <li>Inform guests of grounds, facilities and amenities.</li>\n <li>Escort Guests to their seats.</li>\n <li>Must work closely with the F&B Luau Manager, and all Luau staff.</li>\n <li>Must attend all pre-shift and post shift meetings.</li>\n <li>Must perform all assigned pre-shift and post shift duties.</li>\n <li>Responsible to report any problems or issues to the Luau Manager that requires his/her attention as they arise.</li>\n <li>Ensure a safe working and guest environment to reduce the risk of injury and accidents.  </li>\n <li>Must ensure compliance with all local and liquor laws and health and sanitation regulations.</li>\n <li>Must be in compliance with the Hotel rules and regulations.</li>\n <li>Must attend and participate in all department and company required meetings/training.</li>\n <li>Ensure good employee morale and a productive work environment.</li>\n <li>Must provide excellent guest experience for overall guest satisfaction.</li>\n <li>Must perform other duties as directed by supervisor/management. </li>\n</ul>\n<h2>Qualifications</h2>\n<p><u>Education & Experience:</u>  </p>\n<ul>\n <li>Previous guest experience required.</li>\n</ul>\n<p><u>Physical requirements: </u></p>\n<ul>\n <li>Ability to stand and walk frequently for extend periods of time.</li>\n <li>Frequent repetitive hand, wrist, and body motions.</li>\n <li>Occasionally Light to Medium work – Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>\n <li>Ability to work in Hot/Cold temperatures.</li>\n</ul>\n<p> <u>Essential Job Requirements: </u></p>\n<p> </p>\n<ul>\n <li><strong>Must be available for flexible scheduling to meet the needs of the Luau operations including evenings, weekends and holidays.</strong></li>\n <li>Previous host experience, preferably in relation to large-scale events.</li>\n <li>Must possess good communication skills for dealing with diverse staff.</li>\n <li>Ability to read, write, and speak in the English language.</li>\n <li>Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public. </li>\n <li>Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis. </li>\n <li>Must be able to work in conjunction with the Luau Stage Manager, F&B Luau Managers, and Luau staff.</li>\n <li>Must be able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.</li>\n <li>Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.</li>\n <li>Must attend all scheduled training, and hotel required meetings.</li>\n <li>Must have a positive attitude.</li>\n <li>Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.</li>\n <li>Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.</li>\n <li>Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.</li>\n <li>Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li>\n <li>Must be detail oriented and able to perform job functions with accuracy.</li>\n <li>Must be able to multitask and prioritize duties and functions.</li>\n <li>Must be flexible and able to adjust to changes nightly according to the needs of the Luau operations.</li>\n <li>Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li>\n <li>Must comply with all departmental and company policies.</li>\n <li>Must be able to maintain confidential information.</li>\n <li>Must perform other duties as direct/assigned by managers/supervisors.</li>\n</ul>\n<p> </p>\n<p><strong><u>General Job Requirements:</u></strong></p>\n<p> </p>\n<ul>\n <li>Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.</li>\n <li>Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.</li>\n <li>Must have the ability to follow directions and take critiques and adjust as necessary.</li>\n <li>Must be self-motivated and able to learn quickly.</li>\n <li>Must be able to work with minimal supervision.</li>\n <li>Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau operations.</li>\n <li>Must maintain personal hygiene, appearance and grooming according to the Highgate standards,</li>\n <li>Must perform other duties as directed/assigned by supervisor/management.</li>\n</ul>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "96761",
          "addressRegion": "HI",
          "streetAddress": "2780 Kekaa Drive",
          "addressCountry": "US",
          "addressLocality": "Lahaina",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-04-20T04:00:00.000Z",
    "employmentType": "PART_TIME",
    "salaryCurrency": "USD",
    "hiringOrganization": {
      "name": "Royal Lahaina Resort",
      "@type": "Organization",
      "sameAs": "www.highgate.com"
    },
    "occupationalCategory": "Recreation"
  },
  "detail_meta": {
    "url": "https://externalhourly-highgate.icims.com/jobs/77088/luau-ambassador/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 48258,
    "compact_response_bytes": 8376,
    "original_response_bytes": 48258
  },
  "sitemap_job": {
    "id": "77088",
    "url": "https://externalhourly-highgate.icims.com/jobs/77088/luau-ambassador/job",
    "slug": "luau-ambassador",
    "lastmod": "2026-05-06T15:13:07-04:00"
  },
  "detail_errors": []
}