UX Researcher

Your role in our mission We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a member of our product organization, you'll help shape our UX strategy and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for executing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into product recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points. #LI-RC1 About Us Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products. Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com. We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all! Our Values Diversity expands opportunities Collaboration creates better solutions Curiosity fuels our innovation Integrity defines all our relationships Excellence leads to longevity Simplicity guides our user experience Accountability at all levels drives results www.prosper.com Our Story & Team  //   Our Blog Applicants have rights under Federal Employment Laws. Family & Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA. Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants. At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being. Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship. *All personal loans are made by WebBank. ¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International. How you'll make an impact Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking Design and implement comprehensive research plans for complex projects in a fast-moving environment Regularly present at Town Hall and All Tech meetings Synthesize research findings into actionable insights and effectively communicate them to stakeholders Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process Expand our research repository to make insights accessible and usable by the broader organization Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior Proactively identify research opportunities that could improve product strategy and user experience Advocate for user needs in strategic planning and prioritization discussions Skills that will help you thrive Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree. A work history in the financial services industry is preferred Knowledge of various research methodologies and when to apply them effectively Strong cross-functional partnership skills Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms Comfort working in an agile environment and adapting research approaches to support rapid iteration Ability to balance strategic research initiatives with tactical needs Experience collaborating with data analysts to connect qualitative insights with quantitative metrics Willingness to manage parts of ResearchOps and self-serve recruitment Proficiency with analytics software like Heap, Posthog, or similar is preferred Resources to help you Prosper A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace Interview process Recruiter Call: A brief screening to discuss your experience and initial questions Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises

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      "content": "<div>\n\n<li>Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking</li>\n<li>Design and implement comprehensive research plans for complex projects in a fast-moving environment</li>\n<li>Regularly present at Town Hall and All Tech meetings</li>\n<li>Synthesize research findings into actionable insights and effectively communicate them to stakeholders</li>\n<li>Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process</li>\n<li>Expand our research repository to make insights accessible and usable by the broader organization</li>\n<li>Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior</li>\n<li>Proactively identify research opportunities that could improve product strategy and user experience</li>\n<li>Advocate for user needs in strategic planning and prioritization discussions</li>\n\n</div>"
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      "text": "Resources to help you Prosper",
      "content": "\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 11pt;\">A hybrid connection:</span></strong><span style=\"font-size: 11pt;\"><strong> </strong>We believe in the \"best of both worlds\" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 11pt;\">Invested in your future:</span></strong><span style=\"font-size: 11pt;\"><strong> </strong>A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 11pt;\">Holistic well-being:</span></strong><span style=\"font-size: 11pt;\"><strong> </strong>We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Professional &amp; personal growth:</span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><strong> </strong>Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace</span></li>\n"
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      "text": "Interview process",
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