Mortgage Collections Supervisor

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    "title": "Mortgage Collections Supervisor",
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    "datePosted": "2024-06-06T08:25:46.347Z",
    "description": "<h2>Overview</h2>\n<p>Plans, directs, supervises and evaluates work flow for the Collections department. Ensures the collection staff is effectively counseling all delinquent borrowers. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends operational improvements.  Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff. </p>\n<h2>Responsibilities</h2>\n<p><strong> </strong></p>\n<ul>\n <li>Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations  </li>\n <li>Manage and maintain daily operations of the Dialer campaigns</li>\n <li>Performs collection activity on accounts when subordinates have difficulty collecting.</li>\n <li>Reviews the department’s collection activity, identifying trends and assessing unit effectiveness </li>\n <li>Receives and resolves customer complaints </li>\n <li>Performs duties related to staff development such as performance evaluations, disciplining employees, and training </li>\n <li>Reviews and recommends foreclosure to the Default Management committee   </li>\n <li>Compiles data and generates ad-hoc reporting for Manager </li>\n <li>Provides monthly summary to Manager on departmental performance objectives</li>\n <li>Ensures that 10 calls per month are evaluated for each Loan Counselor in the department</li>\n <li>Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures</li>\n</ul>\n<h2>Qualifications</h2>\n<p> </p>\n<ul>\n <li>High School Diploma or equivalent required</li>\n <li>Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions</li>\n <li>Three years collection experience in a mortgage servicing environment</li>\n <li>Knowledge of Federal, State and local regulations concerning debt collection regulations </li>\n <li>Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment</li>\n <li>Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure) </li>\n <li>Working knowledge of contact center database applications</li>\n <li>Experience with Ensemble Pro dialer administration</li>\n <li>Experience utilizing DataViews for reporting</li>\n <li>Knowledgeable in scheduling and volume forecasting</li>\n <li>High level of proficiency with Microsoft Office Suite</li>\n <li>Excellent written and verbal communication skills </li>\n <li>Strong team player with a high level of professionalism and initiative </li>\n <li>Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs</li>\n <li>Strong negotiation skills</li>\n <li>Strong analytical and problem solving ability</li>\n <li>Ability to organize, prioritize and allocate workload for optimum efficiency</li>\n <li>Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution</li>\n <li>Ability to resolve conflict appropriately and effectively resolve problems</li>\n</ul>\n<p><strong>Total Rewards </strong></p>\n<p> </p>\n<p>LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: </p>\n<p> </p>\n<ul>\n <li><strong>Health & Welfare Coverage:</strong> Optional medical, dental, vision, life, and disability insurance</li>\n <li><strong>Time Off:</strong> Paid holidays, vacation, and sick leave</li>\n <li><strong>Retirement & Investment:</strong> Fidelity National Financial matching 401(k) and employee stock purchase plans</li>\n <li><strong>Wellness Programs:</strong> Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being</li>\n <li><strong>Employee Recognition:</strong> Programs that celebrate achievements and milestones</li>\n <li><strong>Lifestyle & Learning Perks:</strong> Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong> Compensation Range: </strong>$52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.</p>\n<p><strong>  </strong></p>\n<p><strong>Build Your Future with LoanCare®</strong></p>\n<p> </p>\n<p>At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.</p>\n<p><strong> </strong></p>\n<p><strong>Here, you’ll find:</strong></p>\n<ul>\n <li>A culture that helps you thrive, with resources and support to fuel your growth</li>\n <li>Flexibility to work remotely, while staying connected through virtual engagement</li>\n <li>Opportunities to make a real impact in an industry that touches millions of lives</li>\n <li>If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong>About Remote Employment</strong></p>\n<p> </p>\n<p>We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS</p>\n<p> </p>\n<p> </p>\n<p><strong>WHO WE ARE</strong>About us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.</p>\n<p> </p>\n<p><strong>WORK CONDITIONS</strong>Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.</p>\n<p> </p>\n<p> </p>\n<p><strong>EQUAL EMPLOYMENT OPPORTUNITY</strong></p>\n<p>LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.</p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>",
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    "responsibilities": " \r\n- Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations  \r\n- Manage and maintain daily operations of the Dialer campaigns\r\n- Performs collection activity on accounts when subordinates have difficulty collecting.\r\n- Reviews the department’s collection activity, identifying trends and assessing unit effectiveness \r\n- Receives and resolves customer complaints \r\n- Performs duties related to staff development such as performance evaluations, disciplining employees, and training \r\n- Reviews and recommends foreclosure to the Default Management committee   \r\n- Compiles data and generates ad-hoc reporting for Manager \r\n- Provides monthly summary to Manager on departmental performance objectives\r\n- Ensures that 10 calls per month are evaluated for each Loan Counselor in the department\r\n- Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures",
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