Client Care Representative

{
  "content_hash": "8090a941ede3efdc4a36dd6f86e83a53233bd7f3c7a854c740494fce31ec0643",
  "source_hash": "c42bc33508c5618acdaa8e01f549768adb78309a066e1bf321ad568eff69d0f2",
  "last_changed_at": "2026-06-06T12:30:41.053Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Moorefield, WV, US, Moorefield, WV",
    "city": "Moorefield",
    "region": "WV",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T12:30:41.048Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Moorefield, WV, US, Moorefield, WV",
      "city": "Moorefield",
      "region": "WV",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9200895978044_1",
    "postDate": "2026-03-05T16:15:00.000-05:00",
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-03-05T16:15Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:30Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "540931"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Client Care Representative",
    "clientRequisitionID": "2101",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Moorefield",
          "postalCode": "26836",
          "countrySubdivisionLevel1": {
            "codeValue": "WV"
          }
        },
        "nameCode": {
          "shortName": " Moorefield, WV, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong>JOB DESCRIPTION</strong></p><p><strong>Summary/Objective</strong></p><p>To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank&rsquo;s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings.<br>&nbsp;</p><p><strong>Essential Functions<br>&nbsp;</strong>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Answer customer service calls in a timely and professional manner.</li><li>Ensure privacy of customer information by adhering to bank verification standards.</li><li>Provide customers with accurate and precise information in response to requests.</li><li>Transfer customers to the appropriate personnel within the bank in a professional manner.</li><li>Diffuse challenging situations and determine whether manager input is needed.</li><li>Provide technical support for electronic self-service bank products.</li><li>Conduct research and follow-up on customer requests as needed.</li><li>Sell and/or refer Bank&rsquo;s products and services to customers and prospects.</li><li>Stay informed about changes in policy, procedures and services in order to provide accurate information to customers.</li><li>Efficiently manage phone, email, and online chat workflow.</li><li>Provide timely support and solutions to customer inquiries received via the online messaging channel.</li><li>Respond and reply to digital message inquiries in accordance with Bank and departmental guidelines.</li><li>Must be able to work all department shifts.</li></ul><p><strong>Other Duties</strong></p><ul><li>Complies with all policies and procedures as applied to the Bank&#39;s BSA/AML policy. &nbsp;</li><li>Perform other duties as assigned.</li></ul><p><strong>Skills/Abilities</strong></p><ul><li>Professional phone speaking skills.</li><li>Excellent customer service skills.</li><li>Excellent product knowledge.</li><li>Proficient typing skills.</li><li>Proficient in Excel, OneNote and Microsoft Word.</li><li>Proficient communication across multiple channels (e.g., email, interpersonal, written and verbal).</li><li>Must be able to work all department shifts.</li><li>Must be able to work independently and as part of a team.</li></ul><p><strong>Education and Experience</strong></p><ul><li>High school diploma or equivalent required.</li><li>Two years sales &amp; service experience required.</li><li>Prior digital communication customer support experience preferred.</li><li>One year banking/financial institution experience preferred.</li><li>One to two years Call Center experience preferred.</li><li>Bi-lingual (Spanish speaking) candidates encouraged to apply.</li></ul><p><strong>Supervisory Responsibility</strong></p><p>This position has no supervisory responsibilities.</p><p><strong>Work Environment</strong></p><p>This job operates in a clerical office setting. &nbsp; This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. &nbsp;Office environment with job duties conducted via telephone, face to face meetings, and on the computer. &nbsp;</p><p><strong>Physical Demands</strong></p><p>This position requires manual dexterity, the ability to lift files and opening cabinets. &nbsp;This position requires bending, stooping or standing as necessary.</p><p><strong>Travel</strong></p><p>Travel may be required&nbsp;for this position.</p><p><strong>Hours of Operation</strong><br>&nbsp;Monday through Friday: 8:00 a.m. &ndash; 6:00 p.m. &amp; Saturdays: &nbsp;8:00 a.m. &ndash; 2:00 p.m.<br><strong><em>Please note: &nbsp;You must be available to work any time between the hours listed above. &nbsp;Typically you work on alternating Saturdays. Employees who work on Saturday have a day off during the week. &nbsp;Contact Center hours are subject to change based on future needs. Position averages about 40 hours/week.&nbsp;</em></strong></p><p>&nbsp;</p><p><strong><em>Equal Employment Opportunity/M/F/disability/protected veteran status</em></strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. &nbsp; Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200895978044_1",
    "postDate": "2026-03-05T16:15:00.000-05:00",
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-03-05T16:15Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:30Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "540931"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Client Care Representative",
    "clientRequisitionID": "2101",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Moorefield",
          "postalCode": "26836",
          "countrySubdivisionLevel1": {
            "codeValue": "WV"
          }
        },
        "nameCode": {
          "shortName": " Moorefield, WV, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/540931?cid=23ec8a6d-6221-4669-82f8-82a873119838&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 8138
  },
  "detail_errors": []
}