Bilingual Clinical Receptionist (Float) (3683)

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    "city": "MADISON",
    "jobId": 66481,
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    "jobTitle": "Bilingual Clinical Receptionist (Float) (3683)",
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    "description": "<div class=\"WordSection1\">\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><strong><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\">Job Summary:</span></strong></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\">The Program Support Specialist assists with the organization,&nbsp;</span></span></span><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\">administration, and coordination of the operations of the Clinic Based Services programs. The Program Support Specialist is an administrative position in a State of Wisconsin certified Mental Health, Alcohol or Drug Abuse (AODA WI DHS 75.50), Clinical Assessment Unit (CAU DHS 62/75.15) and Comprehensive Community Services (CCS WI DHS 36) programs and participates as member of an interdisciplinary treatment team floating between all programs to assist clients and related team staff.&nbsp; Primary duties include providing in-person and telephone support to clients and visitors, managing and updating clinician schedules, data and note entry, and serving as an office administrative resource specialist to the rest of the team.</span></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><em><span style=\"background-color:white\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:#222222\">Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</span></span></span></em></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><em><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:#333333\">Journey Mental Health Center upholds a strong commitment to </span></span></em><em><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:#333333\">People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.&nbsp;</span></span></em></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><strong><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\">Duties/Responsibilities:</span></strong></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">A. Administrative (High responsibility: 40% of time)</span></span></span></span></p>\n\n<ol>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">P</span></span><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\">roviding in-person and telephone support to clients and visitors</span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Schedule clients on clinician&rsquo;s calendars</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Administrative management of Clinical Assessment Unit tasks such as scheduling assessments and taking payments.&nbsp; </span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Clinical note transfer from JMHC electronic health record to the Dane County CCS portal</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Maintain clinical records and filing system</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Serve as a computer specialist to the team</span></span></span></span></li>\n</ol>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">B. Programmatic (High responsibility: 40% of time)</span></span></span></span></p>\n\n<ol>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Serve as an initial contact for clients and visitors who come into the office and provide excellent customer service.</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Respond to staff requests for assistance.</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Answer telephones and utilize general knowledge of clients and understanding of their illnesses, comprehension of the mental health system and of community resources, and cultural sensitivity while maintaining and adhering to confidentiality guidelines.</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Attend and participate in team meetings and trainings.</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Coordinate activities and/or meetings with other Program Support Specialists.</span></span></span></span></li>\n</ol>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">C. General Program and Agency Responsibilities (High responsibility: 20% of time)</span></span></span></span></p>\n\n<ol>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Coordinate and order supply inventory.</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Work actively and positively to maintain good working relationships between other JMHC programs, vendors and other community members.</span></span></span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#44546a\"><span style=\"font-family:&quot;Avenir Next LT Pro&quot;,sans-serif\"><span style=\"color:black\">Work to improve own cultural sensitivity by participating in the development and implementation of program strategies to continue to improve the cultural sensitivity of the program&rsquo;s services.</span></span></span></span></li>\n</ol>\n</div>\n",
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The Program Support Specialist is an administrative position in a State of Wisconsin certified Mental Health, Alcohol or Drug Abuse (AODA WI DHS 75.50), Clinical Assessment Unit (CAU DHS 62/75.15) and Comprehensive Community Services (CCS WI DHS 36) programs and participates as member of an interdisciplinary treatment team floating between all programs to assist clients and related team staff.&nbsp; Primary duties include providing in-person and telephone support to clients and visitors, managing and updating clinician schedules, data and note entry, and serving as an office administrative resource specialist to the rest of the team.\\n\\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\\n\\nJourney Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. 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Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)\\n\\n\\n \\n\\nJourney Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\\n\\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\\n\\n \\n\\n \",\"responsibilities\":\"\\nJob Summary:\\n\\nThe Program Support Specialist assists with the organization,&nbsp;administration, and coordination of the operations of the Clinic Based Services programs. The Program Support Specialist is an administrative position in a State of Wisconsin certified Mental Health, Alcohol or Drug Abuse (AODA WI DHS 75.50), Clinical Assessment Unit (CAU DHS 62/75.15) and Comprehensive Community Services (CCS WI DHS 36) programs and participates as member of an interdisciplinary treatment team floating between all programs to assist clients and related team staff.&nbsp; Primary duties include providing in-person and telephone support to clients and visitors, managing and updating clinician schedules, data and note entry, and serving as an office administrative resource specialist to the rest of the team.\\n\\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\\n\\nJourney Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. 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Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)\\n\\n\\n \\n\\nJourney Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\\n\\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\\n\\n \\n\\n \",\"industry\":\"Health Care\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><a><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Education and Experience:</span></b></a></span></span></span></span></p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#000000;\">Education/Licensure</span></span></b></span></span></span></span></p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><a><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#000000;\">ESSENTIAL</span></span></b></a></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">High school diploma or equivalent</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:4px;\"> </p>\n\n<p style=\"margin-bottom:4px;\"> </p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><a><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#000000;\">Experience</span></span></b></a></span></span></span></span></p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><a><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#000000;\">ESSENTIAL</span></span></b></a></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Demonstrate characteristics of flexibility, problem solving, multitasking and high attention to detail.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Ability to work independently as well as part of a larger team.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Strong commitment to cultural diversity.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Knowledge and understanding of how to work with confidential information; adhering to HIPAA.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Strong commitment to, and comfort working with, individuals recovering from mental health/AODA issues.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Ability to communicate with a wide variety of people in a compassionate and recovery focused way.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Experience in providing administrative support or customer service.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Demonstrate superior communication skills including the ability to take accurate messages, communicate calmly, effectively, and courteously with a variety of customers, both orally and in writing.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Demonstrate strong computer skills including the ability to develop and monitor databases, use e-mail, internet, Word, Excel and other computer apps and programs.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:4px;\"> </p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><a><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#000000;\">PREFERRED</span></span></b></a></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Experience working in a clinic or mental health setting.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Knowledge of </span><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">computer programs, electronic health records and other databases.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Bilingual Spanish/English. </span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:4px;\"> </p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><a><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Physical Requirements: </span></b></a></span></span></span></span></p>\n\n<ul style=\"margin-bottom:4px;\">\n\t<li style=\"margin-left:8px;margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:4px;\"> </p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:120%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><b><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">Working Conditions</span></b></span></span></span></span></p>\n\n<ul>\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\">In person primarily Kessel Court location; backing up Olin location</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:16px;margin-left:48px;\"> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#222222;\">Hiring Process:</span></span></span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#222222;\">All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors.  Wisconsin’s Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:16px;\"> </p>\n\n<p style=\"margin-bottom:16px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:9pt;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#222222;\">Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></span></span></span></span></span></p>\n\n<p style=\"margin-bottom:16px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:9pt;\"><span style=\"font-family:'Avenir Next LT Pro', sans-serif;\"><span style=\"color:#222222;\">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></span></span></span></span></span></p>\n\n<p style=\"margin-bottom:4px;\"> </p>\n\n<p style=\"margin-bottom:4px;\"> </p>",
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    "jobTitle": "Bilingual Clinical Receptionist (Float) (3683)",
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    "locations": "MADISON, WI 53711",
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    "description": "\nJob Summary:\n\nThe Program Support Specialist assists with the organization, administration, and coordination of the operations of the Clinic Based Se...",
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