Staff Engineer, Field Support - X-BAT Aircraft Systems (R5081)

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  "active_status": "active"
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    "city": "Wichita Metro Area",
    "region": null,
    "country": "United States",
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "What you'll do:",
      "content": "<div>\n<p data-renderer-start-pos=\"937\"><strong data-renderer-mark=\"true\">X-BAT Aircraft &amp; Field Technical Support</strong></p>\n\n<li data-renderer-start-pos=\"983\">Serve as the technical interface for X-BAT aircraft systems, mission equipment, launch/recovery equipment, ground support equipment, and fielded configurations</li>\n<li data-renderer-start-pos=\"1146\">Diagnose avionics, mission system, propulsion, electrical, datalink/communications, software/configuration, autonomy-supporting subsystem, and system-level discrepancies</li>\n<li data-renderer-start-pos=\"1319\">Use logs, fault codes, BIT data, schematics, drawings, technical manuals, product-definition data, and maintainer/operator debriefs to isolate root cause and recommend corrective actions</li>\n<li data-renderer-start-pos=\"1509\">Assess technical risk, restore readiness safely, and document recurring issues for escalation, trend analysis, and product improvement</li>\n\n<p data-renderer-start-pos=\"1649\"><strong data-renderer-mark=\"true\">Customer, Test &amp; Operational Support</strong></p>\n\n<li data-renderer-start-pos=\"1691\">Provide mission-focused support to operators, maintainers, Field Service Representatives, customer leadership, and internal stakeholders during tests, demonstrations, training, deployments, and fielding activities</li>\n<li data-renderer-start-pos=\"1908\">Communicate issue status, risk, ownership, and next steps clearly while maintaining traceable case and action status in support and engineering workflow systems such as Salesforce, Jira, or comparable platforms</li>\n<li data-renderer-start-pos=\"2122\">Travel or deploy as required to support CONUS/OCONUS, maritime, austere, or non-standard schedule operations</li>\n\n<p data-renderer-start-pos=\"2236\"><strong data-renderer-mark=\"true\">Engineering &amp; Fleet Readiness</strong></p>\n\n<li data-renderer-start-pos=\"2271\">Partner with Engineering, Product, Manufacturing, Quality, Logistics, and Program teams to investigate field issues and validate corrective actions</li>\n<li data-renderer-start-pos=\"2422\">Use model-based design data, aircraft configuration information, and CAD/product-definition tools, including Siemens NX where applicable, to support troubleshooting and technical dispositions</li>\n<li data-renderer-start-pos=\"2617\">Improve troubleshooting guides, maintenance procedures, service bulletins, training materials, and knowledge-base content while monitoring trends and configuration changes</li>\n\n</div>"
    },
    {
      "text": "What success looks like:",
      "content": "<div>\n\n<li data-renderer-start-pos=\"2822\">X-BAT aircraft and system-level issues are resolved quickly, safely, and with minimal operational disruption</li>\n<li data-renderer-start-pos=\"2934\">Customers and maintainers view Field Support as responsive, technically credible, and mission-aligned</li>\n<li data-renderer-start-pos=\"3039\">Engineering receives actionable field data that reduces recurring issues and improves product supportability</li>\n\n</div>"
    },
    {
      "text": "Required qualifications:",
      "content": "<div>\n\n<li data-renderer-start-pos=\"3181\">Bachelor's degree in STEM, aerospace, engineering, aviation technology, aviation maintenance, aviation management, or related technical discipline and 8+ years of directly applicable experience; OR master's degree and 6+ years; OR associate/technical certification and 10+ years; OR high school diploma/GED and 12+ years in lieu of degree</li>\n<li data-renderer-start-pos=\"3523\">Hands-on aircraft/UAS maintenance or sustainment experience such as military avionics technician, aircraft crew chief, aircraft/UAS maintainer, A&amp;P mechanic, Field Service Engineer/Representative, depot technician, or flight-line troubleshooter</li>\n<li data-renderer-start-pos=\"3771\">Advanced troubleshooting and fault isolation across aircraft, avionics, mission systems, electrical/mechanical, propulsion, ground support equipment, or system-level issues</li>\n<li data-renderer-start-pos=\"3947\">Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, fault-isolation data, configuration documentation, and product definition information</li>\n<li data-renderer-start-pos=\"4151\">Strong customer-facing communication skills and ability to make sound technical judgments in high-tempo, ambiguous, developmental, or austere environments</li>\n<li data-renderer-start-pos=\"4309\">Ability to document, prioritize, and drive technical issues through closure using structured case management, corrective action, or engineering issue-tracking workflows</li>\n<li data-renderer-start-pos=\"4481\">Ability to travel domestically/internationally, deploy with customers, support non-standard schedules, pass required screenings, and obtain and maintain Secret DoD clearance and customer/program access as required</li>\n\n</div>"
    },
    {
      "text": "Preferred qualifications:",
      "content": "<div>\n\n<li data-renderer-start-pos=\"4729\">Military aviation maintenance experience supporting fighter aircraft, Group 3-5 UAS, autonomous aircraft, ISR aircraft, developmental flight test, or other advanced military aviation systems</li>\n<li data-renderer-start-pos=\"4923\">Experience with VTOL aircraft, launch/recovery systems, avionics/mission systems, CNI/datalinks, GPS/INS, flight controls/autopilot, electrical power, propulsion, payloads, ground control systems, or ground support equipment</li>\n<li data-renderer-start-pos=\"5151\">Working familiarity with Siemens NX or comparable CAD/product-definition environments used to review assemblies, interfaces, configuration details, drawings, and technical dispositions</li>\n<li data-renderer-start-pos=\"5339\">Experience managing technical support actions, customer cases, corrective actions, or engineering investigations through Salesforce, Jira, or comparable CRM and issue-management platforms</li>\n<li data-renderer-start-pos=\"5530\">Prior Field Support Engineer, Field Service Representative, military customer support, depot, deployed sustainment, or new aircraft fielding experience</li>\n<li data-renderer-start-pos=\"5685\">FAA A&amp;P, FAA Part 107, pilot rating, NCATT/AET, FCC, military aviation maintenance qualification, or active DoD clearance/program access</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1779932003736,
  "updatedAt": null,
  "categories": {
    "team": "Customer Operations",
    "location": "Wichita Metro Area",
    "department": "Aircraft Operations Division",
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      "Wichita Metro Area"
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