SVP, Customer Service and Inside Sales

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    "ExternalDescriptionStr": "<p style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is looking for a <strong>SVP, Customer Service &amp; Inside Sales</strong> to join our team! The SVP<strong>&nbsp;</strong>is accountable for building and leading a high-performing, revenue-driving customer engagement engine across North America and the GCC (Global Capability Center). This leader owns the end-to-end operating model for inbound customer success/service and inside sales motions—driving customer experience consistency,<strong>&nbsp;</strong>retention, order/quote execution excellence, and profitable growth through scalable processes, talent development, and technology enablement.</span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">This role is positioned within the broader Central Sales structure where the SVP<strong>&nbsp;</strong>is part of the EVP Corp Accounts, Sales &amp; Marketing Strategy organization.</span></p><p><span style=\"font-family: Verdana, sans-serif;\"><strong>Preferred location for this position is Norwell, MA.</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong>Clean Harbors</strong>&nbsp;(NYSE: CLH) is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, energy and manufacturing, as well as numerous government agencies. These customers rely on&nbsp;Clean Harbors&nbsp;to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary,&nbsp;Clean Harbors&nbsp;also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in&nbsp;Massachusetts,&nbsp;Clean Harbors&nbsp;operates in&nbsp;the United States,&nbsp;Canada,&nbsp;Mexico,&nbsp;Puerto Rico&nbsp;and&nbsp;India. For more information, visit&nbsp;</span><a href=\"https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http://www.cleanharbors.com&amp;esheet=53370038&amp;newsitemid=20230329005365&amp;lan=en-US&amp;anchor=www.cleanharbors.com&amp;index=3&amp;md5=e4e406b61b8ac1a19971f3eac9882d74\" target=\"_blank\"><span style=\"color: blue; font-family: Verdana, sans-serif;\">www.cleanharbors.com</span></a><span style=\"font-family: Verdana, sans-serif;\">.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors offers all eligible employees a comprehensive benefits package including:</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Competitive annual salary&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Opportunities for growth, development and internal promotion</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Health, Dental and Life Insurance</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">401k, tuition reimbursement, and paid time off</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Company paid certifications, licenses and training</span></li></ul>",
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    "ExternalPostedStartDate": "2026-03-16T17:11:17+00:00",
    "ExternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Bachelor’s Degree required.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">15+ years of progressive leadership in customer service, customer success, inside sales, contact center operations, and/or revenue operations, including multi-site management.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Proven ability to lead large, metric-driven operating teams with strong performance management, coaching, and talent development disciplines.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Experience operating and optimizing a global delivery model (shared services / GCC / offshore + onshore) with strong cross-cultural leadership effectiveness.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Demonstrated success driving revenue outcomes through inbound/outbound sales motions (conversion, upsell/cross-sell, retention/win-back).</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Strong operational rigor: process design, workflow standardization, QA, analytics, and continuous improvement.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Executive presence and ability to partner effectively with Sales, Operations, Finance, HR, IT/CRM, and Marketing leaders.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Ability to travel as needed to support operating cadence, site leadership and key stakeholder alignment across regions.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\"><strong>40-years of sustainability in action. </strong>At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.<strong> </strong>&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\"><strong>Join our safety focused team today!  </strong>To learn more about our company, and to apply online for this exciting opportunity, visit us at </span><a href=\"https://careers.cleanharbors.com/\" target=\"_blank\"><span style=\"color: blue; font-family: Verdana, sans-serif;\">https://careers.cleanharbors.com/</span></a><span style=\"font-family: Verdana, sans-serif;\">. &nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is an equal opportunity employer.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected] or 1-844-922-5547.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is a Military &amp; Veteran friendly company.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.&nbsp;&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">*CH</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">#LI-JC1</span></p>",
    "InternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Bachelor’s Degree required.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">15+ years of progressive leadership in customer service, customer success, inside sales, contact center operations, and/or revenue operations, including multi-site management.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Proven ability to lead large, metric-driven operating teams with strong performance management, coaching, and talent development disciplines.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Experience operating and optimizing a global delivery model (shared services / GCC / offshore + onshore) with strong cross-cultural leadership effectiveness.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Demonstrated success driving revenue outcomes through inbound/outbound sales motions (conversion, upsell/cross-sell, retention/win-back).</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Strong operational rigor: process design, workflow standardization, QA, analytics, and continuous improvement.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Executive presence and ability to partner effectively with Sales, Operations, Finance, HR, IT/CRM, and Marketing leaders.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Ability to travel as needed to support operating cadence, site leadership and key stakeholder alignment across regions.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\"><strong>40-years of sustainability in action. </strong>At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.<strong> </strong>&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\"><strong>Join our safety focused team today!  </strong>To learn more about our company, and to apply online for this exciting opportunity, visit us at </span><a href=\"https://careers.cleanharbors.com/\" target=\"_blank\"><span style=\"color: blue; font-family: Verdana, sans-serif;\">https://careers.cleanharbors.com/</span></a><span style=\"font-family: Verdana, sans-serif;\">. &nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is an equal opportunity employer.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected] or 1-844-922-5547.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is a Military &amp; Veteran friendly company.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Verdana, sans-serif;\">Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.&nbsp;&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">*CH</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">#LI-JC1</span></p>",
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    "ExternalResponsibilitiesStr": "<ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times.</span></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.25in;\">&nbsp;</p><p style=\"line-height: normal; margin: 0in 0in 0in 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Enterprise Leadership: Customer Service &amp; Inside Sales (NA + GCC)</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Set the strategy, operating model, and multi-year roadmap for Customer Service, Customer Success (inbound sales/service), Inside Sales Account Management, Loyalty/Retention, and BDR/Prospecting across North America and GCC.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Establish performance expectations, governance, and standardized ways of working across locations (Norwell, Brampton, Pune, Bangalore).&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Partner with business leaders to ensure the organization supports key lines of business and delivers consistent customer experience.&nbsp;</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Customer Success (Inbound Service + Sales) Excellence</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Lead an inbound customer success model that schedules services, sells new products/services, and resolves customer needs by driving conversion, service quality, and customer satisfaction.&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Improve operating KPIs such as speed to answer, response time, first-contact resolution, order accuracy, and escalation reduction through coaching, QA, and process refinement (KPIs to be defined/owned by role).</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Inside Sales &amp; Account Management Performance</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Own inside sales coverage and productivity for assigned customer segments and territories, ensuring consistent outbound cadence, pipeline hygiene, and revenue attainment.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Scale best practices for account coverage, whitespace identification, cross-sell/upsell motions, and collaboration with field sales and branches (consistent with inside sales role expectations described in internal job descriptions).&nbsp;</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Loyalty / Retention Strategy</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Lead the loyalty/retention desk strategy, including save motions, offer strategy, enablement, and operational improvements.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Drive measurable retention impact; internal materials reference a 30% save rate target/achievement for loyalty.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Business Development (BDR) &amp; Pipeline Generation</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Own outbound prospecting and BDR programs (NA + GCC), including campaign execution, field alignment, and conversion to qualified opportunities.&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Ensure BDR motions are tightly aligned to priority plays (e.g., targeted prospect lists, inactive account reactivation, inbound lead qualification), consistent with internal inside sales strategy materials.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Global Delivery Model &amp; GCC Value Realization</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Maximize the GCC as a strategic differentiator by moving up the value chain (capability expansion, COE practices, quality management), consistent with GCC “Inside Sales &amp; Customer Service” success-story positioning in internal presentations.&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Create a cohesive talent strategy across NA + GCC including onboarding, training, coaching, leadership development, and workforce planning. Internal training goals emphasize standardizing GCC curriculum and leadership training.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Process, Quality, and Continuous Improvement</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Build a metrics-driven operating cadence (weekly/monthly/QBR) with root-cause problem solving and corrective actions.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Implement standardized workflows and tooling improvements that reduce cycle time and increase service quality—aligned to broader sales support/process excellence direction.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Technology &amp; Enablement Partnership</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Partner with Sales Ops / CRM / Marketing / eCommerce to improve customer and seller experience across quoting, ordering, case management, and analytics (tools and specific roadmap items to be aligned internally).</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Use insights to drive adoption, productivity, and customer experience improvements.</span></li></ul>",
    "InternalResponsibilitiesStr": "<ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Verdana, sans-serif;\">Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times.</span></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.25in;\">&nbsp;</p><p style=\"line-height: normal; margin: 0in 0in 0in 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Enterprise Leadership: Customer Service &amp; Inside Sales (NA + GCC)</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Set the strategy, operating model, and multi-year roadmap for Customer Service, Customer Success (inbound sales/service), Inside Sales Account Management, Loyalty/Retention, and BDR/Prospecting across North America and GCC.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Establish performance expectations, governance, and standardized ways of working across locations (Norwell, Brampton, Pune, Bangalore).&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Partner with business leaders to ensure the organization supports key lines of business and delivers consistent customer experience.&nbsp;</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Customer Success (Inbound Service + Sales) Excellence</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Lead an inbound customer success model that schedules services, sells new products/services, and resolves customer needs by driving conversion, service quality, and customer satisfaction.&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Improve operating KPIs such as speed to answer, response time, first-contact resolution, order accuracy, and escalation reduction through coaching, QA, and process refinement (KPIs to be defined/owned by role).</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Inside Sales &amp; Account Management Performance</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Own inside sales coverage and productivity for assigned customer segments and territories, ensuring consistent outbound cadence, pipeline hygiene, and revenue attainment.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Scale best practices for account coverage, whitespace identification, cross-sell/upsell motions, and collaboration with field sales and branches (consistent with inside sales role expectations described in internal job descriptions).&nbsp;</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Loyalty / Retention Strategy</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Lead the loyalty/retention desk strategy, including save motions, offer strategy, enablement, and operational improvements.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Drive measurable retention impact; internal materials reference a 30% save rate target/achievement for loyalty.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Business Development (BDR) &amp; Pipeline Generation</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Own outbound prospecting and BDR programs (NA + GCC), including campaign execution, field alignment, and conversion to qualified opportunities.&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Ensure BDR motions are tightly aligned to priority plays (e.g., targeted prospect lists, inactive account reactivation, inbound lead qualification), consistent with internal inside sales strategy materials.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Global Delivery Model &amp; GCC Value Realization</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Maximize the GCC as a strategic differentiator by moving up the value chain (capability expansion, COE practices, quality management), consistent with GCC “Inside Sales &amp; Customer Service” success-story positioning in internal presentations.&nbsp;</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Create a cohesive talent strategy across NA + GCC including onboarding, training, coaching, leadership development, and workforce planning. Internal training goals emphasize standardizing GCC curriculum and leadership training.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Process, Quality, and Continuous Improvement</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Build a metrics-driven operating cadence (weekly/monthly/QBR) with root-cause problem solving and corrective actions.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Implement standardized workflows and tooling improvements that reduce cycle time and increase service quality—aligned to broader sales support/process excellence direction.</span></li></ul><p style=\"line-height: 15pt; margin-left: 0.25in;\">&nbsp;</p><p style=\"line-height: 15pt; margin-left: 0.25in;\"><span style=\"font-family: Verdana, sans-serif;\"><strong><u>Technology &amp; Enablement Partnership</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Partner with Sales Ops / CRM / Marketing / eCommerce to improve customer and seller experience across quoting, ordering, case management, and analytics (tools and specific roadmap items to be aligned internally).</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: Verdana, sans-serif;\">Use insights to drive adoption, productivity, and customer experience improvements.</span></li></ul>",
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