Patient Experience Manager 1

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    "industry": "HOSPITALS",
    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>Role Overview</h2>\n<p>Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.</p>\n<p> </p>\n<p>Sodexo is seeking an <strong>Patient Experience Manager 1</strong><strong> </strong>for <strong>Portneuf Medical Center </strong>ocated in <strong>Pocatello, ID. </strong></p>\n<p> </p>\n<p>Our Sodexo Health Care teams work to direct operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience. </p>\n<h2>What You'll Do</h2>\n<ul>\n <li>Conduct daily rounds with patients and families, gathering detailed qualitative and quantitative data about their care experience.</li>\n <li>Ensure individuals performing service‑related tasks demonstrate the competence required to protect the health and safety of patients, visitors, and staff</li>\n <li>Audit employees through rounding to ensure protocols, service standards, and patient satisfaction initiatives are consistently met. </li>\n <li>Serve as a liaison between Support Services, Nursing, and other patient care leaders to align operational practices with patient experience goals</li>\n</ul>\n<h2>What We Offer</h2>\n<p>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</p>\n<p> </p>\n<ul>\n <li>Medical, Dental, Vision Care and Wellness Programs</li>\n <li>401(k) Plan with Matching Contributions</li>\n <li>Paid Time Off and Company Holidays</li>\n <li>Career Growth Opportunities and Tuition Reimbursement</li>\n</ul>\n<p>More extensive information is provided to new employees upon hire.</p>\n<h2>What You Bring</h2>\n<ul>\n <li>1 year of experience in Service Recovery role at large hospitality or hospital environment</li>\n <li>1 year of management experience preferably in the healthcare sector</li>\n <li>Ability to synthesize rounding data into actionable insights </li>\n <li>Ability to work across departments and levels </li>\n</ul>\n<h2>Who We Are</h2>\n<p>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</p>\n<p> </p>\n<p>Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</p>\n<h2>Qualifications & Requirements</h2>\n<p>Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment</p>",
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