Team Lead, Customer Programs

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: Run the post-sales operating rhythm: OKR and goal planning, weekly priorities, quarterly planning, business reviews, and leadership follow-through across onboarding, scaled CS, mid-market CS, enterprise CS, renewals, technical support, and CS operations Drive cross-functional programs from idea to adoption: partner with CS, Product, Engineering, RevOps, Finance, and Sales on initiatives tied to onboarding, retention, renewal execution, expansion readiness, and customer experience Turn signals into action: work with CS Ops to convert health, renewal, and adoption signals into programs, manager routines, field motions, and team workflows Build AI into core CS workflows: create agents, templates, lightweight tools, and workflow improvements that reduce manual work across meeting prep, account handoffs, risk reviews, customer follow-up, internal reporting, and process QA Operationalize playbooks that stick: partner with CS Ops and team leads on process design, then own rollout, training, adoption tracking, and continuous improvement Own executive program visibility: maintain clear milestones, owners, blockers, decisions, risks, and updates for the VP of Customer Success and senior cross-functional partners Remove operational drag: find the recurring work slowing the team down, then simplify it, automate it, or turn it into a clear process What We're Looking For: 6-8+ years in technical program management, business operations, customer operations, strategy and operations, or a similar operator role with direct ownership of complex cross-functional programs Experience running operational programs across senior stakeholders in Product, Engineering, GTM, Finance, or executive operations Experience owning OKR, goal-planning, or operating cadence for a team or function, with a track record of making planning translate into execution Hands-on AI fluency. You use AI tools daily, have built agentic workflows or lightweight internal tools, and know how to turn manual processes into systems that save teams real time Strong operator judgment. You can take an ambiguous problem, identify the real decision, sequence the work, and keep the right people moving Influence without authority. You bring teams along, drive adoption, and make new processes stick across people who do not report to you Clear executive communication: crisp docs, tight updates, clean decision logs, and the ability to tell leadership what is happening, why it matters, and what needs to happen next Preferred Qualifications: Experience in BizOps, Strategy and Operations, technical program management, executive operations, or another operating role where breadth and ownership mattered Experience in high-growth SaaS, especially a consumption-based or usage-based business where adoption depth drives revenue Background supporting Customer Success, Support, Onboarding, Renewals, or post-sales operations Background in legal technology, AI products, or professional services SaaS Experience building internal AI tools, agents, automations, or operating systems for a team Comfort operating close to an executive without waiting for detailed instructions Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

{
  "content_hash": "6ff466428158629f2b468aca1a82cf40b4a92842950a757b8218fe4290323351",
  "source_hash": "e12e01a8c59ab4e6c8b0194bc8466660ec039164d5e3910b5d5df885ab34eacc",
  "last_changed_at": "2026-06-03T11:43:08.614Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Remote - US",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-01T10:30:05.380Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote - US",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "title": "Team Lead, Customer Programs",
  "offices": [
    {
      "id": 4030747009,
      "name": "Remote - US",
      "location": null,
      "child_ids": [],
      "parent_id": null
    }
  ],
  "language": "en",
  "location": {
    "name": "Remote - US"
  },
  "metadata": [],
  "updated_at": "2026-05-28T20:59:24-04:00",
  "departments": [
    {
      "id": 4031204009,
      "name": "Customer Success",
      "child_ids": [],
      "parent_id": null
    }
  ],
  "company_name": "Eve",
  "requisition_id": 4154688009,
  "first_published": "2026-05-28T20:59:24-04:00",
  "application_deadline": null
}