Technical Support Management (TSM) System Specialist

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  "list_job": {
    "id": "307",
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    "location": {
      "city": "Mobile",
      "state": "Alabama"
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    "jobOpeningName": "Technical Support Management (TSM) System Specialist",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Mobile",
      "state": "Alabama",
      "postalCode": "36602",
      "addressCountry": "United States"
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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About Us:</span></p>\n<p><span style=\"font-size: 12pt\">Be part of a team that delivers technical excellence with integrity. Cortina Solutions is a government contractor providing high-quality professional and technical services in support of critical national missions.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Beyond our project work, Cortina is deeply committed to strengthening the communities where we live and operate. For approximately every three employees hired to support government programs, we also provide training and professional development opportunities to individuals from under-resourced communities to help them enter the professional workforce.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">We are equally committed to supporting our employees through a collaborative environment, meaningful work, and opportunities for growth. Join a company that believes success includes making a lasting impact both inside and outside the workplace.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Description: </span></p>\n<p><span style=\"font-size: 12pt\">Cortina Solutions is seeking a <span style=\"font-weight: bold\">Technical Support Management (TSM) System Specialist</span> to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Inspection Office (PRO) in Mobile, Alabama. This position provides Technical Support Management (TSM) system administration and Electronic Trial Card (ETC) deficiency tracking support for ship construction, inspection, and sea trial activities.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">The selected candidate will support lifecycle management of deficiency records, maintain trial card databases, and assist Government personnel with configuration-controlled tracking of discrepancies identified during production, inspection, and dockside and at-sea trials.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Responsibilities include:</span></p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-size: 12pt\">Serve as local administrator for the Technical Support Management (TSM) system supporting OPC PRO deficiency tracking activities </span></li>\n<li><span style=\"font-size: 12pt\">Maintain ship-specific deficiency record databases within the TSM and Electronic Trial Card (ETC) tools </span></li>\n<li><span style=\"font-size: 12pt\">Track deficiency records from creation through verification and closure across inspection and trial events </span></li>\n<li><span style=\"font-size: 12pt\">Support Surveillance activities, Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), and Trial Card tracking processes </span></li>\n<li><span style=\"font-size: 12pt\">Assist OPC PRO and INSURV personnel with creation, processing, and management of ETC trial cards </span></li>\n<li><span style=\"font-size: 12pt\">Support preparation of technical briefings, milestone reviews, assessments, and audit materials related to deficiency status </span></li>\n<li><span style=\"font-size: 12pt\">Generate trial card status reports and metrics supporting correction of deficiencies during pre-trial, dockside, and at-sea testing periods </span></li>\n<li><span style=\"font-size: 12pt\">Maintain capability to create and transfer deficiency data between cutter baselines and rollover trial card datasets </span></li>\n<li><span style=\"font-size: 12pt\">Support screening activities before, during, and after dockside and underway trials </span></li>\n<li><span style=\"font-size: 12pt\">Maintain deployable network capability supporting deficiency tracking during sea trial execution </span></li>\n<li><span style=\"font-size: 12pt\">Coordinate responses to INSURV database requests associated with trial card status and deficiency reporting </span></li>\n<li><span style=\"font-size: 12pt\">Provide system overviews and user support for TSM and ETC tools to Government and shipbuilder personnel as required </span></li>\n<li><span style=\"font-size: 12pt\">Support preparation of weekly program status reports and technical performance metrics </span></li>\n<li><span style=\"font-size: 12pt\">Attend meetings and program reviews supporting trial readiness and deficiency management activities</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Requirements: ​</span></p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree from an accredited institution (or equivalent relevant experience) </span></li>\n<li><span style=\"font-size: 12pt\">Minimum of six (6) years of experience supporting ship construction deficiency tracking, inspection programs, or trial card management activities </span></li>\n<li><span style=\"font-size: 12pt\">Current CompTIA Security+ certification (or ability to obtain prior to start) </span></li>\n<li><span style=\"font-size: 12pt\">Experience using the Government TSM system and Electronic Trial Card (ETC) tool </span></li>\n<li><span style=\"font-size: 12pt\">Experience supporting inspection, surveillance, or trial-related deficiency management processes </span></li>\n<li><span style=\"font-size: 12pt\">Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint </span></li>\n<li><span style=\"font-size: 12pt\">Ability to support dockside and underway trial events, including operation in shipyard and waterfront environments </span></li>\n<li><span style=\"font-size: 12pt\">Ability to maintain equipment compliance with Authorization to Operate (ATO) requirements supporting trial systems</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Active DoD SECRET security clearance required.</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Preferred Qualifications:</span></p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-size: 12pt\">Experience supporting U.S. Coast Guard or U.S. Navy shipbuilding programs </span></li>\n<li><span style=\"font-size: 12pt\">Experience supporting INSURV trial events or production acceptance testing environments </span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with NAVSEA TSM configuration control requirements </span></li>\n<li><span style=\"font-size: 12pt\">Experience supporting deployable networks or mobile data collection environments during trials </span></li>\n<li><span style=\"font-size: 12pt\">Experience tracking rollover deficiencies across hull production baselines</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Primary location: Mobile, AL</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Travel: <span style=\"color: rgb(43, 51, 58); font-weight: bold\">Up to 10% travel is anticipated.</span></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Benefits</span>: </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Cortina Solutions is committed to offering comprehensive and affordable benefits to employees and their families.</span> </span></p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">BCBS Medical and Dental Insurance </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">VSP Vision </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Health Savings Account (HSA) Compatible Health Plan</span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Flexible spending Account (FSA) and Dependent Care Reimbursement </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Company-paid Life Insurance </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Company-paid Short and Long Term Disability Insurance </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Voluntary Term Life Insurance </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Matching 401(k) Plan </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Flexible PTO </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Paid Maternity and Paternity Leave</span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Federal Holidays </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Company Match on Employee Non-Profit Donations </span></li>\n<li><span style=\"font-family: Inter; font-size: 12.0pt\">Professional Development </span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Background Check Requirement:</span> As our team members work on government sites, all potential candidates are subject to a background screening that fully complies with the Fair Credit Reporting Act.</span></p>\n<p><span style=\"font-size: 12pt\">This position is contingent on contract award.</span></p>",
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    "jobOpeningShareUrl": "https://cortina.bamboohr.com/careers/307",
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