Customer Care Agent

{
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  "source_hash": "91f04d1fe3926d117689c5525d84a867cb62419eacc581ff38e138d29335d1d3",
  "last_changed_at": "2026-06-20T10:14:59.318Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "DSG NEW BRAUNFELS, TX DC, New Braunfels, TX, United States",
    "city": "New Braunfels",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T08:54:39.006Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "DSG NEW BRAUNFELS, TX DC, New Braunfels, TX, United States",
      "city": "New Braunfels",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "2349dd70-5ce1-42a9-ae25-6d6f038f735b",
  "Title": "Customer Care Agent",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "5c8bd18d-f5ae-5b02-99c3-d0bafa151184",
      "Address": {
        "City": "New Braunfels",
        "Line1": "1431 Fm-1101",
        "Line2": null,
        "State": {
          "Code": "TX",
          "Name": "Texas"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "78130"
      },
      "Coordinates": {
        "Latitude": 29.703723974388,
        "Longitude": -98.088040481363
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "DSG NEW BRAUNFELS, TX DC"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-22T14:59:00.153Z",
  "JobCategoryName": "Customer Service & Sales",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all \"hot\" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO018119"
}